MockQuestions MockQuestions

What would you do if a client asked you about a product or service and you were unsure of the answer?

7 Answer Examples

By: Rachelle Enns

How to Answer

The interviewer wants to know if you are an independent thinker with the ability to find answers for yourself, when necessary. Explain that you would take the time to try and figure out the solution, but you are not afraid to ask questions if you need to.

Professional Answer Examples
Answer example

"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

Answer example

"My rule of thumb is never to say 'I don't know.' I always say 'I will find out.' This process of finding an answer could include researching online, or asking a more tenured administrative assistant for help."

Answer example

"As the manager, I had better find the answer - and quickly! Once I find the answer in the company resources, I will immediately add it to our communication binder or training binder so that my team will have the answer as well, should the question come up again."

Answer example

"Marketing trends are always changing, and I often have clients ask insightful questions about new strategies and marketing methods. I love it when I don't have a comprehensive answer because it gives me the opportunity to research, and find an answer for them."

Answer example

"I am accustomed to having to think on my feet and come up with a creative answer based on the information I have at hand. I'm not going to tell a client something that is untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not the expert. I am happy to get out of my comfort zone to grow, learn, and help a customer. I will not hesitate to involve a more tenured employee, do my research, and work collaboratively to find a comprehensive answer."

Answer example

"In sales, there are two important things to remember on a call with a client. One, make sure you're incredibly prepared for any question. Two, it's probably not going to go the way you wanted it to or anticipated that it would. I'm comfortable answering to the best of my knowledge and also saying, "you know what, I'm not certain about that, but I will get you an answer by the end of the day." Then, follow up and get the answer to them in that time frame. I am happy to think on my feet and be a problem solver, but I also know that I am not the expert on everything."

Answer example

"I am perfectly comfortable handling a situation or a question that is out of my realm. I will first give feedback based on my experience, and then pass the question to the right channel or personnel who I believe can better assist."

Written by:

Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
First written on: 10/17/2016
Last modified on: 06/29/2018

More Interview Questions

Get More Interview Practice
Pick your topic
Ask the Interviewer
Questions you may consider asking the interviewer, about ...
We all have some behaviors that are typical of us and whi...
Common Interview Questions
There are some questions that employers ask at almost eve...
If you are interviewing for any type of leadership role; ...
Most interviews start with a telephone interview. Hiring ...
Everyone struggles with tough interview questions. Learn ...
View more topics