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Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter who helps everyone from students to fortune 500 executives find success in their career.
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Need help preparing for a Scenario Based interview? Browse questions below or request one-on-one coaching with an interview expert.
Discuss a time when you went above and beyond the call of duty. What did you do? How was it above your normal job requirements?
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Example #1
"I often go above the call of duty when it comes to patient follow-ups. Sometimes, they will forget to rebook with us before they leave so I will call them the following day and say "I don't want you to miss out on your next appointment time! Let's get you in!" They are always thankful for the reminder, and this extra step keeps our business running smoothly."
Example #2
"I had one employee who was a favorite, struggling to understand some of the changes we made in our software program. The struggle was affecting his productivity. I did not want his job to be in danger, or see him quit out of frustration. I asked him if I could provide him with a few one-on-one training sessions during our lunch breaks. He agreed. After two weeks, he had the hang of the new system, and his performance improved exponentially."
Example #3
"Last month I helped a client who did not understand social media in the least. I went to her office, helped her set up her Instagram and Facebook accounts, and gave her some pointers on creating content for social sharing. This service was not part of her marketing package with our agency; however, she upgraded shortly after because I made her understand the importance of an all-encompassing marketing strategy."
Example #4
"When we were setting up the department for the holiday season, my shift was over before the window merchandising was complete. I was already 30 minutes into overtime. My manager told me I could pull things back and someone later that evening would take care of it. Instead, I clocked out, came back to the floor and finished what I started. My manager was incredibly appreciative, even writing me up a "WOW-moment," thanking me for my hard work, all off the clock. I had so much fun doing it, loved finishing what I started, and the icing on the cake was getting the kudos, including a pat on the back from the GM."
Example #5
"I try to make it a point to be the unofficial welcoming committee to new hires. I know how daunting of an experience it is to walk into a new office when you're the only one without a friend and feel like the office is looking at you and judging you. I know how far a friendly face can go. So, I am always sure to volunteer for the new hires to sit with me and learn the ropes. I also am sure that I invite them for the morning coffee walk between the shuttle arriving and the sales meeting starting. It goes a long way in making a teammate feel welcome, and it ultimately helps the team as a whole."
Example #6
"During curriculum development two summers ago, we each had our assigned modules to work on, and I was responsible for compiling the lesson plans and ensuring cohesiveness. Once I received the curriculum, I noticed some gaps were missing, and they didn't string together seamlessly. However, our paid time was up. So, I spent the next week, on my time, reworking and tweaking the lesson plans we had made and ensuring they all worked well together. It was gratifying during the school year to see the lessons in action and how well they worked because of the extra attention I put into it."
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