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Discuss a time when you went above and beyond the call of duty. What did you do? How was it above your normal job requirements?

1 of 15 Scenario Based Interview Questions and Answers Written by Rachelle Enns

Updated on June 29th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
How to Answer

Think back to your previous projects in your current or past position. Did you exceed expectations on a project by doing additional research to provide more of a polished product? Maybe you helped a coworker out with some of their work? When a new co-worker started, did you volunteer your time without being asked to train them and show them the ropes? Tell a quick story related to how you shine in the workplace!

Professional Answer Examples
Answer example

"I often go above the call of duty when it comes to patient follow-ups. Sometimes, they will forget to rebook with us before they leave so I will call them the following day and say "I don't want you to miss out on your next appointment time! Let's get you in!" They are always thankful for the reminder, and this extra step keeps our business running smoothly."

Answer example

"I had one employee who was a favorite, struggling to understand some of the changes we made in our software program. The struggle was affecting his productivity. I did not want his job to be in danger, or see him quit out of frustration. I asked him if I could provide him with a few one-on-one training sessions during our lunch breaks. He agreed. After two weeks, he had the hang of the new system, and his performance improved exponentially."

Answer example

"Last month I helped a client who did not understand social media in the least. I went to her office, helped her set up her Instagram and Facebook accounts, and gave her some pointers on creating content for social sharing. This service was not part of her marketing package with our agency; however, she upgraded shortly after because I made her understand the importance of an all-encompassing marketing strategy."

Answer example

"When we were setting up the department for the holiday season, my shift was over before the window merchandising was complete. I was already 30 minutes into overtime. My manager told me I could pull things back and someone later that evening would take care of it. Instead, I clocked out, came back to the floor and finished what I started. My manager was incredibly appreciative, even writing me up a "WOW-moment," thanking me for my hard work, all off the clock. I had so much fun doing it, loved finishing what I started, and the icing on the cake was getting the kudos, including a pat on the back from the GM."

Answer example

"I try to make it a point to be the unofficial welcoming committee to new hires. I know how daunting of an experience it is to walk into a new office when you're the only one without a friend and feel like the office is looking at you and judging you. I know how far a friendly face can go. So, I am always sure to volunteer for the new hires to sit with me and learn the ropes. I also am sure that I invite them for the morning coffee walk between the shuttle arriving and the sales meeting starting. It goes a long way in making a teammate feel welcome, and it ultimately helps the team as a whole."

Answer example

"During curriculum development two summers ago, we each had our assigned modules to work on, and I was responsible for compiling the lesson plans and ensuring cohesiveness. Once I received the curriculum, I noticed some gaps were missing, and they didn't string together seamlessly. However, our paid time was up. So, I spent the next week, on my time, reworking and tweaking the lesson plans we had made and ensuring they all worked well together. It was gratifying during the school year to see the lessons in action and how well they worked because of the extra attention I put into it."

Written by:

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
First written on: 08/29/2016
Last modified on: 06/29/2018

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