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Scenario Based Interview Questions

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

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Question 1 of 15

Discuss a time when you went above and beyond the call of duty. What did you do? How was it above your normal job requirements?

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Scenario Based Interview Questions & Answers

  1. 1.

    Discuss a time when you went above and beyond the call of duty. What did you do? How was it above your normal job requirements?

      How to Answer

      Think back to your previous projects in your current or past position. Did you exceed expectations on a project by doing additional research to provide more of a polished product? Maybe you helped a coworker out with some of their work? When a new co-worker started, did you volunteer your time without being asked to train them and show them the ropes? Tell a quick story related to how you shine in the workplace!

      Rachelle's Answer for an Admin Interview

      "I often go above the call of duty when it comes to patient follow-ups. Sometimes, they will forget to rebook with us before they leave so I will call them the following day and say "I don't want you to miss out on your next appointment time! Let's get you in!" They are always thankful for the reminder, and this extra step keeps our business running smoothly."

      Rachelle's Answer for a Manager Interview

      "I had one employee who was a favorite, struggling to understand some of the changes we made in our software program. The struggle was affecting his productivity. I did not want his job to be in danger, or see him quit out of frustration. I asked him if I could provide him with a few one-on-one training sessions during our lunch breaks. He agreed. After two weeks, he had the hang of the new system, and his performance improved exponentially."

      Rachelle's Answer for a Marketing Interview

      "Last month I helped a client who did not understand social media in the least. I went to her office, helped her set up her Instagram and Facebook accounts, and gave her some pointers on creating content for social sharing. This service was not part of her marketing package with our agency; however, she upgraded shortly after because I made her understand the importance of an all-encompassing marketing strategy."

      Rachelle's Answer for a Retail Interview

      "When we were setting up the department for the holiday season, my shift was over before the window merchandising was complete. I was already 30 minutes into overtime. My manager told me I could pull things back and someone later that evening would take care of it. Instead, I clocked out, came back to the floor and finished what I started. My manager was incredibly appreciative, even writing me up a "WOW-moment," thanking me for my hard work, all off the clock. I had so much fun doing it, loved finishing what I started, and the icing on the cake was getting the kudos, including a pat on the back from the GM."

      Rachelle's Answer for a Sales Interview

      "I try to make it a point to be the unofficial welcoming committee to new hires. I know how daunting of an experience it is to walk into a new office when you're the only one without a friend and feel like the office is looking at you and judging you. I know how far a friendly face can go. So, I am always sure to volunteer for the new hires to sit with me and learn the ropes. I also am sure that I invite them for the morning coffee walk between the shuttle arriving and the sales meeting starting. It goes a long way in making a teammate feel welcome, and it ultimately helps the team as a whole."

      Rachelle's Answer for a Teacher Interview

      "During curriculum development two summers ago, we each had our assigned modules to work on, and I was responsible for compiling the lesson plans and ensuring cohesiveness. Once I received the curriculum, I noticed some gaps were missing, and they didn't string together seamlessly. However, our paid time was up. So, I spent the next week, on my time, reworking and tweaking the lesson plans we had made and ensuring they all worked well together. It was gratifying during the school year to see the lessons in action and how well they worked because of the extra attention I put into it."

      2 Community Answers

      Anonymous Answer

      "I informed a recently unemployed client of a $1000 grant she was eligible for through our local workforce board and after she applied she contacted me back explaining she was getting the runaround. I re-verified she was eligible but from experience, I knew this was not going to be a quick fix and I needed to get the client help. I visited my local Salvation Army after business hours and learned of a program that would help her pay for 2 months' rent. This program helped my client through a hard time while she struggled to get her grant approved."

      Marcie's Answer

      Wow. This is a great example of a time when you really went above and beyond to help someone. Your answer shows that you are compassionate, that you care about the well-being of others, and that you'll go the extra mile if needed. Excellent answer!

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      Anonymous Answer

      "While working at the hospital as a registrar, I helped the housekeepers clean up shattered glass from the hallway. Although it wasn’t a part of my job, I wanted to ensure everyone’s safety. The housekeeper was thankful because he had a lot of work that already needed to be done."

      Rachelle's Answer

      Your answer shows a willingness to help others and highlights your kind nature very well :) If you wanted to round this out with more engaging detail, that's certainly an option. However, you have stuck with the STAR framework quite well, regardless!

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