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How fast do you respond to customer emails and web inquiries? What timeline do you feel is appropriate?

7 Answer Examples

By: Rachelle Enns

How to Answer

The interviewer would like to know what you interpret as a fast turnaround when it comes to responding to your customers. You should take note of how quickly you are responded to, by this organization, if you are a past customer. This question also offers the opportunity for you to ask the interviewer what their company policy or expectation may be. You don't want to say '3 days' when it's 24 hours!

Professional Answer Examples
Answer example

"In my current role we have a rule that our inbox needs to be cleared out every three days. So, 72 hours I suppose is the maximum amount of time. With that said, I do try to respond to everyone within 48 hours. Could you share with me your policy?"

Answer example

"I would love to know what your policy is here. My personal goal is to return all phone messages the same day, and email messages within 48 hours."

Answer example

"My response time may vary depending on urgency; however, I never leave my clients hanging more than a day. Do you have a preference here?"

Answer example

"Marketing is fast moving. For that reason, my clients are never left waiting more than a few hours. What is your timeline like here?"

Answer example

"We have a three-day, unspoken rule, in our company that I follow but I do try to deliver responses a bit faster than that. With that said, I suppose it also depends on the volume of inquiries. In slower times I can return my customers' inquiries within a day. In the holiday season, 72 hours is more reasonable. Is that acceptable for your timeline?"

Answer example

"My customers often need speedy responses. Between my sales assistant and I, we almost always return inquiries within 8 hours. Could you share with me your expectation here?"

Answer example

"Parent inquiries need to be answered on the same day, in my opinion. I want my students' parents to know that I care about their questions, and I encourage them."

Written by:

Ryan Brown
Ryan Brown, is the creator of MockQuestions. He has over ten years experience creating interview questions. His website has helped over 10 million job seekers in their interview preparation.
Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
First written on: 04/05/2018
Last modified on: 06/29/2018
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