Management Interview Questions

25 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Management was updated on April 10th, 2021. Learn more here.

Question 1 of 25

What would you do if an employee was not meeting their goals?

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Management Interview Questions & Answers

  1. 1.

    What would you do if an employee was not meeting their goals?

      How to Answer

      The interviewer wants to know how you work with under-performing employees. Be ready to provide details of your approach to handling employees who are not meeting targets or company expectations. Provide details of your management style and, if you have a real-life example, consider weaving a story into your response.

      Rachelle's Answer

      "If an employee is not meeting their goals, I will sit down with them one-on-one and ask them why they feel they are missing their targets. It's important that I listen and hear from their perspective why they are struggling. Together, we will review their performance statistics. A detailed review of their performance history is often constructive because it can reveal patterns and awaken the employee using evidence versus speculation. If the employee is receptive to it, I will develop an Individual Performance Plan with them and review their progress once per week until they show consistently acceptable improvement."

      Rachelle's Answer for an Admin Interview

      "If an employee were not meeting their goals, I would take an empathetic approach by taking them out for coffee and asking what I can do to support them in the workplace. If there were a recent example of their work falling short, I would refer to it to start the conversation. From there, I would help the employee to set clear goals while offering tips and tricks for increased productivity."

      Rachelle's Answer for a Manager Interview

      "Individual coaching is a large component of my role as a manager. I will find out what has been preventing my associate from meeting their goals and work with them to overcome those challenges. Perhaps something is going on outside of work, or they did not receive training to be properly equipped to exceed their goals. Once we identify the core roadblocks, we can formulate a plan to get the associate back on track."

      Rachelle's Answer for a Marketing Interview

      "When one person does not meet goals, it affects entire campaigns and project deadlines. For this reason, I hold a daily morning meeting to ensure everyone's deliverables are on time. If someone is not delivering the quality they normally do, I will ask them privately if something specific impacted their performance. I aim to have genuine conversations with my team members because their success is important to me, and it's what drives the entire team to achieve goals together."

      Rachelle's Answer for a Retail Interview

      "If someone on my team is not meeting expectations, we will have a chat before the situation becomes too damaging. I like to let the associate lead the conversation, so I will ask, 'Why do you think I asked for some of your time today?' Most of the time, the associate will open up about being disappointed for falling short of their goals. They will often offer suggestions on how they think they can improve, and we will create a performance plan with milestones and clear expectations from that point."

      Rachelle's Answer for a Sales Interview

      "I hold a sales meeting every Monday and Thursday, so it's immediately apparent if an employee's performance is slipping. We also have running scoreboards that update live sales stats, so we have a minute-by-minute update. Because our work environment is so competitive, I'm sure to connect one-on-one with every team member weekly. If their performance is not at its peak, we will get to the root of the issue together and make a few changes, such as provide additional training in an area where they are struggling. If that action is not enough to make a change, I will put the employee on an individual performance plan with clear goals and deadlines."

      Rachelle's Answer for a Teacher Interview

      "If a student were not meeting their goals, I would call a meeting with the student and their guardians. Depending on how severe the case was, I would also involve an administrative team member or the school Principal. I have a learning plan workbook for students to write down self-guided learning goals. Then, we review the goals and attach them to a timeline. This corrective approach has worked for my students for many years."

      3 Community Answers

      Anonymous Answer

      "coach, mentor, spend time"

      Marcie's Answer

      Coaching and mentoring them would undoubtedly help them to meet their goals. Nice! You could also talk about meeting with them individually to create a short-term action plan with measurable goals that the two of you could use to get them back on track with their performance.

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      Anonymous Answer

      "My first response would be to make sure they understand their goal. Then I would like to figure out what they believe is preventing them from reaching their goal and what I can do to help remove that roadblock. Lastly, together we could come up with a plan to get back on track and meet the original goal or revised goal."

      Rachelle's Answer

      Superb plan! You sound like a highly engaged leader who is interested in developing their people.

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