The interviewer would like to know that you can successfully motivate others without it coming across as condescending. For this question, use a scenario when your encouragement was well received and resulted in a positive change or outcome.
"Our business development lead was stressing out last month because she was only 88% to quota with just two days left in the month. I sat with her after work, and we brainstormed some great ideas to implement for quick results. She ended up closing the month at 104% and had an amazing ramp up to the next month. I believe that encouragement can come in many forms. In this instance, she just needed someone to bounce ideas off of!"
"I tried hard to help a new team member promoted from the production line to the office. She was very good at understanding production and quality, but her computer skills were lacking. She struggled with answering emails, understanding meeting requests and monitoring her calendar. She was getting frustrated quickly, but I encouraged her to stick with it and ask for help. I think she appreciated the encouragement."
"I have scheduled meetings with all of my team members since taking over as manager three years ago. These are meetings to discuss what they are doing right, and how they feel about their growth and performance. When my team members feel encouraged, they are more reliable and work harder."
"We had a new hire on the marketing team who was shy. This marketer had great ideas but was tentative about bringing them up. We spent some time together off the clock, running over her ideas and how to best approach our boss, and just building up her confidence in speaking up. It was in her best interest and that of the team as a whole, plus it was an important career lesson on self-advocacy."
"We had a newer retail sales member on our team who wasn't reaching his targets at first. I took him under my wing and encouraged his efforts, gave him some tips, and provided guidance anytime he needed it. After three months he was surpassing his sales targets!"
"A teammate was going to quit due to various frustrations. By putting SMART goals into place that would allow him to understand how he'd get to hit his targets, he changed his attitude at work and ultimately received a promotion. It was great to see him turn around so well."
"I often work on encouraging my fellow teachers who feel discouraged when a student isn't performing. It's one aspect of my current school that I really enjoy - we all lift each other up when it's needed."