"(Situation) In my current position, I was asked to put together a team for a special client project. (Task) I was allowed to handpick the team members and organize the project timeline. (Action) I chose my strongest employees in a variety of areas. In our initial meeting, I delegated the tasks while explaining my reasoning. This opportunity was great for me to show each team member that I had the utmost confidence in their abilities. (Result) Everyone played to their strengths, and it worked out well. We delivered this special project to our client on time and under budget."
"(Situation) I recently trained a new Executive Assistant to the VP. (Task) Since I am the EA to the President, the leadership group felt that I was the best person to train the new EA correctly. (Action) She had a little bit of experience; however, she did require in-depth training on our systems, programs, and more. In total, I spent around 80 hours training her on a variety of systems. (Result) I now oversee her work and delegate to-dos. It's been a smooth onboarding so far!"
"(Situation) My current company employes hundreds of people, and it can become a challenge for the managers to track the individual performance of each person. (Task) As the Warehouse Manager who leads 150 warehouse staff, I found it challenging to maintain a keen and constant eye on every person on shift. (Action) For this reason, I introduced the idea of team leads. I have five team leads in total, and they are responsible for helping with productivity and safety. If any conflict arises, they report the situation to me immediately. (Result) Since I introduced this structural change six months ago, the workload is spread more evenly on the floor, and we have had approximately 5% lower turnover."
"(Situation) This year, we did an overhaul of our company website. (Task) I was responsible for coordinating and communicating across the design team, the IT team, and the developers. (Action) First, I assigned the copywriting, editing, design, and graphics. Then, I built another team to test and review functionality and responsiveness. (Result) The outcome was a sleek, functional website that has been very successful in boosting customer conversions and increasing click-through rates to our appointment booking page."
"(Situation) When I joined my current company, the customer service team had minimal drive and direction. (Task) As the new Customer Service Lead, the expectation was that I met with my team every month to outline the store targets and corporate's expectations. (Action) The first thing that I did was set a standing meeting time on the first and fourteenth day of each month at 9:00 AM. I talked to all team members about our plan for the month and how we would delegate the work. (Result) It's been a great strategy for the team since everyone begins the month with laid out expectations, targets, and plans for execution. We meet mid-month again to ensure we are on track with our goals."
"(Situation) In my previous role, I had three reports working on sourcing inventory for my accounts. (Task) Each day, I was expected to hold a huddle to delegate the individual work orders. (Action) In these huddles, we would discuss the current workload, urgency of each order, and I would approach why each one of them had been assigned to a particular account or order. (Result) My team appreciated this form of delegation, and I found that everyone was highly accountable for their work, often delivering ahead of time and exceeding expectations."
"(Situation) Students need a lot of direction and delegation. (Task) As an experienced teacher, I know how important this delegation is. (Action) Every day, I delegate tasks, homework, and assignments with clear expectations. I am a kind teacher but do command their attention when needed, to ensure they deliver their work on time. (Result) My group of students has learned a lot about accountability and time-management."
"I delegated the task of producing safe systems of work to my deputy. Before assigning this task to him, I reviewed the time that he would have and the skills required to do the job. I also discussed the requirements in detail with him so that he knew exactly what to do. It was also a development opportunity for him because it was a task that he had not done before."
This is a great example. You provided a well-rounded explanation of the task and the way you delegated the task. Great job! I made spelling and grammar edits.
"I once delegated the task of producing safety systems of work to a deputy employee. This particular employee did not have prior experience with this task, so we had a training session prior to their implementation. We reviewed the time and skills requirement, as well as the process step-by-step. The deputy was able to ask clarifying questions and feel comfortable about taking on a new skill. This attention to training detail was beneficial for the employee and myself, as it would ensure correct implementation. Spending time on the onset to train and explain new things saves time for everyone involved."
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"Before going on vacation, I once had to delegate my tasks to a Co-worker. This particular employee was familiar with my duties but needed clarification on certain items. I trained him on the procedures before leaving and provided detailed written instructions. My co-worker felt very comfortable taking over my duties while I was gone due to the amount of preparation we put in."
It's wonderful that you were patient and took the time to be thorough in passing the baton. Your answer highlights the care that you take in your work.
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"I am currently in a management position, and delegate tasks to team members to bring out their best and ensure they are adhering to the company vision."
Try to be more specific, giving a detailed time when you had to delegate. Include the task that you delegated. Was their any push-back?
"In my current management role, I spend the most time delegating when we receive new stock, and when our weekly inventory counts are due. I will split the work evenly between myself and the team members, checking in on everyone's progress regularly."
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