Interviewers want to hear that you have experience teaching or mentoring other employees one-on-one. You may have taught a new hire all of your department's standard processes. Perhaps you taught a long-standing employee how to use Excel. You may have mentored an employee who was struggling to hit their monthly goals. All of these scenarios are great examples to draw on. Better yet, if you have personally seen someone struggling with workplace skills or knowledge, approached them, and offered to mentor them, it is a shining example of leadership! Whatever your scenario may be, tell the interviewer what you helped the person with, while highlighting the positive outcome of their skills improvement.
"Last week our company introduced a new module in our SAP system. I could see that our contracted HR Assistant was having some troubles with the new module. I was familiar with it already, so I offered to help him learn the module. We spent his lunch hour for the next three days working on it. He perfected the module and our company was so impressed with his dedication to learning that they are now trying to find room to hire him on a full time, permanent basis."
"Recently, I trained our new A/P clerk on the Salesforce CRM as well as our accounting software. She caught on quickly, and I made sure to let her know that I was available for questions anytime."
"I have taught many individuals on the job, as it's always been a part of my leadership role to mentor and train new and existing employees."
"I'm proud to say that, even without any official management capacity, I often seize the opportunity to teach others at work. Not only have I helped contribute to the sales team's knowledge base, even from a marketing role, but also I try to make new hires or curious parties under my wing to teach them anything from SEO to segmenting email lists, or how to use different software. It's fun to share and teach others, especially since I am always seeking out learning opportunities for myself, so it's nice to give back or pay it forward."
"I was a corporate trainer before being promoted to national retail manager, so I got to train quite a few employees on policies, procedures, and processes. I had some great teaching methods that included quizzes and hands-on learning opportunities."
"Absolutely! In each of my two previous roles, I led a small team. I have worked on everything from appointment setting and overcoming objections to price negotiations with those respective teams. What's more, I always look for an opportunity to connect with the new folks to the team to ensure them that I can be a resource to them."
"We had a new teacher come on board this year which I took under my wing. I taught her a lot about the school's history, the culture among the faculty, and introduced her to the community. It felt great to help her settle in."