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How do you respond to unsolicited feedback?

1 of 20 Latest Interview Questions Interview Questions and Answers Written by Rachelle Enns

Updated on June 29th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
How to Answer

The interviewer would like to see that you can respond professionally to unsolicited feedback and pivot your approach when needed. It is one thing to take the input but a whole other to show that you can implement the suggestion if required.

Sometimes unsolicited feedback will not be helpful. In these instances, they may come from a catty, miserable, or jealous co-worker. What do you do then? Assure the interviewer that you are capable of letting this type of situation slide without it affecting your entire day.

Professional Answer Examples
General
Answer example

"When I receive unsolicited feedback I will take a step back an assess whether I believe the person had my best interest in mind. If the answer is yes, they intend to help me; I will approach them and ask for them to elaborate and perhaps suggest a way for me to implement change. If the answer is no, they are only trying to hinder my performance; I go about my day."

Admin
Answer example

"I have had coworkers offer advice on filing protocols, to-do list management, and the like. This unsolicited feedback primarily comes after they have gone to a training class and want to share new ideas or tips, so I am happy to listen."

Manager
Answer example

"I have worked with a diverse range of people who have varying expectations from their manager. One piece of unsolicited feedback that I will never forget is when one of my employees commented that I did not care about their personal life. This situation happened early in my career when I was so focused on die-hard professionalism and HR policy that I was too afraid to even ask someone how their weekend was! Of course, I have since relaxed and still keep that feedback in mind. It made me try harder when it came to forging genuine relationships with my staff."

Marketing
Answer example

"Being a marketing professional, I get unsolicited feedback from clients and my team on a daily basis. Without feedback, random suggestions for improvements, and brainstorming - I wouldn't be where I am today in my marketing career. I will take all feedback that I get, muddle it over, and take the great nuggets from it to improve my performance."

Retail
Answer example

"As a retail customer representative in a fashion environment, I get unsolicited feedback from customers on an hourly basis! Goodness - if I took it all to heart, I would be a mess. I have been told to grow out my bangs, I have been told to smile more, and one person even said I would be so much prettier if I lost a few pounds. Luckily I am a very confident person and do not let the unsolicited feedback phase me. If I receive feedback from a customer that is helpful. For instance, they suggest that we carry a wider range of sizes - that is something I can work with! I will then pass along the suggestion to head office."

Sales
Answer example

"I have very thick skin, so if I do receive unsolicited feedback, I can take it with a grain of salt. Customers will complain about our set pricing, the color of our packaging - really, anything you could think of. Now, if on a whim, my boss recommends that I have a better organizational system, I will take that to heart and take a good hard look at my organizational methodology. I am always open to change and workplace improvements."

Teacher
Answer example

"I work with kids who have no verbal filters so; unsolicited feedback comes my way on a daily basis. Some of it is funny, and some of it can be a bit hurtful. All in all, I am very confident in my abilities and can discern when feedback is given out of care for my success and professional improvement."

Written by:

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
First written on: 06/01/2015
Last modified on: 06/29/2018

View user-submitted Answers

How do you respond to unsolicited feedback?
1.
Anytime, we're a team, if one of us is struggling, then we help each other out to do better in our job.
2.
A few people would and I would take them in consideration.
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