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Tell me about a time when you took the initiative to improve work related procedures.

1 of 15 Diligence Interview Questions and Answers Written by Rachelle Enns

Updated on August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
How to Answer

The interviewer would like to know if you take the initiative in the workplace. Have you ever considered the opportunity to present your employer with potential change? Talk to the hiring manager about a time when you took the initiative in the workplace.

Professional Answer Examples
General
Answer example

"I was able to present and implement one specific change in the office this past year. It was a recycling program that I felt was very important, even for our smaller office. We had significantly less waste after my initiative, and I enjoyed seeing others take pride in helping our environment."

Admin
Answer example

"I took the initiative the past month to completely revamp the file room as well as organize the drive that held our digital files. It was a mess, and with tax season upon us, I couldn't ignore the need. My boss was very thankful for the initiative that I took."

Manager
Answer example

"In my current position, I noticed that our written procedures were not exactly how the employees were doing things. I decided to interview the employees and compare it to the written procedures that management wanted. We were able to come to a compromise that met all of the safety and quality requirements of the company, but still worked a bit faster and easier for the staff."

Marketing
Answer example

"We had an awkward intake procedure when I first started working for my company. New clients would hire us, and we would phone interview them - taking notes along the way. I made the recommendation that we send them a fillable form where they can think about their answer and type it out, make edits, and then send to us. This form was implemented, and now our clients can give us a much more thought-out and thorough idea of their needs and vision."

Retail
Answer example

"Our store was experiencing significant issues with theft. I created a proposal to head office that included a paid security officer at the door during peak business times. I researched the cost and compared it to the cost of what we were losing. It was less than 25%, so I figured it was certainly worth the investment. They agreed!"

Sales
Answer example

"Our sales script was very outdated, so I chose to use my time to revamp the book and then submit the potential changes to my boss. She loved the initiative, and after some minor edits, we introduced the new script to the sales team. It was a proud moment in my career."

Teacher
Answer example

"I implemented a new routine in my classroom where the day begins with physical activity. We take a walk outside around the schoolyard or do jumping jacks when the first bell rings. It gets everyone's blood flowing, and the kids start their day in a fun way. It was so successful that the school started 'morning fitness' where the K-6 kids assemble in the gym for a quick few minutes."

Written by:

Ryan Brown
Ryan Brown, is the creator of MockQuestions. He has over ten years experience creating interview questions. His website has helped over 10 million job seekers in their interview preparation.
Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
First written on: 01/09/2017
Last modified on: 08/17/2018

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