Diligence Interview Questions

15 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Diligence was updated on May 4th, 2019. Learn more here.

Question 1 of 15

How do you determine priorities when you have multiple projects due?

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Diligence Interview Questions & Answers

  1. 1.

    How do you determine priorities when you have multiple projects due?

      How to Answer

      The interviewer would like to know that you can determine which projects need your attention over others. When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

      Rachelle's Answer

      "I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

      Rachelle's Answer for an Admin Interview

      "When I have multiple priorities at a time, I will ask my boss to rank them based on most urgent. This method helps me to remain focused and then I know I am concentrating where she needs me to."

      Rachelle's Answer for a Manager Interview

      "Assuming that the projects have different stakeholders, I interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact."

      Rachelle's Answer for a Marketing Interview

      "I determine priorities based on project value and receptiveness of my client. The most engaged clients get my attention and the fastest turnaround."

      Rachelle's Answer for a Retail Interview

      "If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members that you can rely on to step in when you become too busy."

      Rachelle's Answer for a Sales Interview

      "If I have priorities that cannot be shifted around, I will work overtime as needed. I do have a sales assistant that I can lean on as well. He will often lay the groundwork for what I need so that it fast forwards the time for projected completion."

      Rachelle's Answer for a Teacher Interview

      "As a teacher, I know that the best balance is when I scatter my deadlines such as tests and marking, evenly throughout the week. If I happen to double up on project deadlines by accident, I will take work home or deliver parts at a time, ensuring whoever is waiting for final delivery, that it is on its way!"

      Rachelle's Answer for a Building Inspector Interview

      "I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

      Rachelle's Answer for a Psychiatric Technicians Interview

      "I usually accomplish tasks based on deadlines. Patients come first, so if I have someone in front of me, they have my full attention. I have an order that I do things, to make sure I have all the tools I need and know where they are, as keeping track of days I need to put in orders for different items. I've learned to be more flexible too, as things can shift quickly around the office, so I can change gears when I need to."

      Nisha's Answer for an Union Representative Interview

      "I usually make a list of everything that I need to do during the day and then I see what are the most important tasks that need to be done during the whole day and the week as well. I also set reminders for the deadlines if there is any."

      Rachelle's Answer for a Kitchen Manager Interview

      "I will determine which item requires my attention by the amount of time we are behind, and then the financial impact of not getting it done on time. For instance; burning a steak because it wasn't tended to is much more costly than a salad waiting to be taken out for 3 minutes longer than expected. I also understand the pure importance of having a diligent and well trained team of support staff in the kitchen. Delegating to them is an incredibly helpful way to ensure that priorities are taken care of."

      Ryan's Answer for a Newspaper Editor Interview

      "I look at what can be completed first. People have a tendency to get overwhelmed if there are a lot of tasks and things to do, so I always try to quickly whittle down that list to a manageable size. The shorter articles should get written first so they can be submitted. Shorter articles usually have smaller problems that can quickly be fixed. Longer pieces get more complex and can take longer than expected, and I don't want those to hold up the other work."

      Ryan's Answer for a Medical Assistant Interview

      "I do have experience working with electronic health records. While different facilities may use different types of EHRs, overall programs are very similar. I have to say that I do like the fact that we can now use EHRs to store patient information. It makes it much easier to retrieve information and transmit it, when needed."

      Nisha's Answer for a Microbiologist Interview

      "Before I leave work each day, I take a few moments to review my calendar for upcoming deadlines, and I create a manageable list of top priorities for the following morning. This allows me to get right to it the next day without needing to re-center my brain and figure out what to do first. When I first get a project, I also update my calendar with the full task timeline from start to finish and incorporate a workflow to automatically update me with reminders and changes. I always confirm the priority level of a project with my supervisor using a color-code system so I am able to make adjustments as needed without pulling her in too often. Of course, when I foresee a bottle-neck of tasks and deadlines, I loop my supervisor in to help brainstorm how to make adjustments."

      Clara's Answer for a Call Center Interview

      "First and foremost, I implement preventative measures like time management and consistent attention to organization in order to keep me on top of my tasks. This helps me to better balance my time and also inform my supervisor of my workload and capacity for additional tasks and projects. I lean heavily on my calendar, automated flows, and shared drives to stay organized and efficient at completing all of my tasks on time."

      Heather's Answer for a Medical Coder Interview

      "On busy days I help out at the front desk. I often have to bounce back and forth between answering phones, coding inpatient procedures and explaining different codes to medical staff. I've gotten used to it and I enjoy the variety and the challenge."

      Rachelle's Answer for a Legal Assistants Interview

      "There are many times a year when I have multiple cases that I am working on, and they all have the same priority level of 'urgent'. I am able to manage these situations by ensuring that I utilize my time well. I block off sections of my day for strict research and am sure to do away with distractions such as constantly stopping to check email. My current employer often comments on my strong multi-tasking abilities."

      Samantha's Answer for an Accounting Clerk Interview

      "I've worked on several projects at once with different deadlines. I'm well versed with this as all it takes is good time management skills to handle the completion of different tasks."

      Neha's Answer for a Behavioral Health Technician Interview

      "I always carry post- it notes and pens in my pockets and write reminders throughout the day so that I do not forget anything. I also update patient notes on the computer as soon as I am done visiting with the patient so that everything is in the system before I leave for the day. Lastly, before I start the day I take a few minutes to review my calendar and voicemails so that I do not miss any important changes that may be coming up. In my most recent role, my supervisor called out my organizational skills in a team meeting and asked me to help other technicians with best practices."

      Rachelle's Answer for a Millwright Interview

      "On days where my skills are in high demand, and I have multiple deadlines, I become very good at delegating the smaller tasks to junior apprentices'. I have ditched the mentality that I need to do everything myself and it sure helps with time management and efficiency."

      Rachelle's Answer for a Study Abroad Advisor Interview

      "I have a to-do list app which lists my students' applications by order of due date. I usually organize my day by type of task to accomplish, for instance: applications, essays, meetings, presentations. I try to get through all of them each day and rearrange the order as needed."

      Ryan's Answer for an Event Planner Interview

      "I create a timeline for each of my projects, setting deadlines for different tasks that need to be completed as the event approaches. I am cautious not to take on multiple events that take place on the same weekend unless I can share some of the responsibilities with an assistant. Many events require the same types of vendors, so on a day when I need to schedule catering for a wedding, I'll schedule the catering for the corporate event that day as well. I like to plan each facet of an event strategically to make life easier on me, my clients, and my team."

      Krista's Answer for an Optometrist Interview

      "I work best when I am organized and have a plan to tackle multiple tasks that need to be done. I like making lists and prioritize the most important tasks first. I have no problem delegating certain tasks to my staff and staying late to finish my list if needed. If there were no conceivable way that all the tasks could be completed by myself and my staff, I would add whatever was unfinished to tomorrow's list."

      Ronda's Answer for a Senior Account Manager Interview

      "I manage my time by exercising the idea of 'time-blocking.' This approach means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."

      Sue's Answer for an Editor Interview

      "From my point of view, the job of an editor is not a repetitive job. Of course, some tasks repeat regularly, but that's the case with every other job as well. New problems and challenges occur all the time, which makes the job challenging and interesting. In my past role as an editor, I have been quite innovative and often experimented with styles and formats. Therefore, despite the work being repetitive and cumbersome at times, innovation helps me remain motivated."

      Heather's Answer for a Patient Services Coordinator Interview

      "I have a very detailed to-do list. Throughout the day I add, delete and prioritize my workload as the day progresses and requirements change."

      Rachelle's Answer for a Senior Accountant Interview

      "When I have multiple deadlines present, I am able to prioritize by keeping a full understanding of what my client is looking for. I realize that all deadlines must be met so I will, of course, work any overtime hours required to meet my deadlines."

      Ryan's Answer for a Barista Interview

      "While I was working at my last job, a busy burrito chain, I was constantly aware of my surroundings while completing my main function, which was preparing burritos for customers. While I was preparing burritos, I would be checking food supplies and vocalizing to the cook our orders, dietary restrictions, and special instructions. I would also have to keep my station clean while doing all my other tasks. This restaurant was an open environment which means that customers could see into my station, as well as the kitchen. This set up meant, on top of all the stress and the buzz, I needed to be friendly and engaging with the customers at all times."

      Krista's Answer for a Respiratory Therapy Technicians Interview

      "First, I would prioritize the tasks by their level of importance. I would then ask if any of my coworkers or respiratory therapist had time to help, and if so, I would delegate some of the tasks. If I were able to work overtime, I would keep working until everything was complete. If overtime were not approved, I would push off the least important tasks until the next shift."

      Rachelle's Answer for a Mortgage Loan Processor Interview

      "My current role is very dynamic and requires that I manage a number of applications simultaneously. Currently, I have 12 applications on my desk all with different deadlines and in varying stages of the loan process. I have a tracking system that allows me an at-a-glance view of what's required for each. I rarely miss a deadline because I am organized and my systems are reliable."

      Rachelle's Answer for a Project Accountant Interview

      "I frequently work on multiple projects simultaneously, which I throughly enjoy. To make sure I meet deadlines, I identify the most pressing project and use to-do lists and a calendar to keep track of all upcoming duties and important events. I review my list every morning and at the end of each day to ensure the duties assigned were completed in a successful fashion. I also do not hesitate to work overtime if necessary."

      Rachelle's Answer for a Typist Interview

      "I use a calendar to be reminded of upcoming meetings and deadlines, as well as daily/weekly to-do lists, by prioritizing the most important duties, to ensure I am on top of things. I review and amend my lists every morning, throughout the day, and in the afternoon before leaving for the day."

      1 Community Answer

      Anonymous Answer

      "I make a to-do list of everything that needs to be done; organize and prioritize by task and timeline; manage my time well and keep track of each project independently so I can track my progress."

      Rachelle's Answer

      Being organized and knowing which tasks will take the most time are fantastic ways to prioritize. Good answer! You sound well prepared.

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