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Answering Customer Service Questions

Ace 1000s of Interview Q&As

What skills do you believe you possess that help you deliver excellent customer service?

Example #1
"I believe that my networking skills truly add to the customer service that I deliver. If my client mentions another need, there is a good chance that I know somebody in the local market who can assist. It's great to help out other businesses through client referrals as well, and the client never forgets your willingness to step outside of your zone to help."
Example #2
"I have a great amount of patience which has helped me an incredible amount when it comes to delivering customer service that exceeds expectations. My customers feel free to lay out their needs, pain points, and grievances, knowing that I am fully present and ready to help."
Example #3
"I possess a lot of empathy for my clients and their particular situations. I deal primarily with CEO's and understand the immense pressure they are under when it comes to decision making and delivering expectations to their very own customers. This ability to see their side helps me to deliver extraordinary service."
Example #4
"In marketing, to be effective in customer service, one must be ready to pivot and adapt at any given moment. When a customer is unsure about an approach, I will offer other suggestions until something feels right. I am rarely stuck on a single idea; yet, I present multiple options. These options give a perceived value that makes my customers come back again and again."
Example #5
"As a retail sales associate, I believe in the importance of having thick skin. I come across a huge range of clients with varying needs in a day. Some are polite about approaching the situation, and others are not. This resistance to stress and poor attitudes is one of the reasons why I excel in the area of customer dispute resolution. I can put my feelings aside and get down to the basics of what my customers need from me to be satisfied."
Example #6
"I have an incredible amount of knowledge in the area of software sales. This skill helps me to create unbeatable options for my clients while also showing them that they are in good hands with me. People will buy from those who know to help and the ability to service their every request."
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Our interview questions are created by writers, most of whom have a long history of recruiting and interviewing candidates. They do not necessarily have experience interviewing or working with the companies, careers or schools they may write for on We strive to match our experts' background and expertise with the appropriate question sets found on our website.