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Customer Service Interview Questions

25 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Customer Service was updated on August 17th, 2018. Learn more here.

Question 1 of 25

What tools do you need to deliver excellent customer service?

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Customer Service Interview Questions & Answers

  1. 1.

    What tools do you need to deliver excellent customer service?

      How to Answer

      The interviewer would like to ensure that you are set up for success, should you be the successful candidate. There are many tools that you could use excel in your job but remember - the most significant tool you possess is an excellent attitude and a great team backing you. Discuss with the interviewer what you think you will need to deliver exceptional service to their clients.

      Rachelle's Answer

      "The main thing that I will require, to deliver exceptional customer service, is great training. The better I know the products and systems within the organization, the more wholly I will be able to help my customers."

      Rachelle's Answer for an Admin Interview

      "To deliver excellent customer service all I truly need is a great attitude! Aside from that, I appreciate having a company that empowers me to make decisions that benefit the company and serve the client at the same time."

      Rachelle's Answer for a Manager Interview

      "Thank you for asking! To deliver the best customer service, I appreciate having solid customer guidelines to follow. I perform best when expectations are well laid out, for myself and my team."

      Rachelle's Answer for a Marketing Interview

      "To deliver the best to my customers regarding service, I like to have a solid process in place for deliveries as well as firm deadlines and expectations in place before a project begins. The more organized, the better."

      Rachelle's Answer for a Retail Interview

      "In retail, strong delivery of customer service is incredibly important. For me, I can ensure that I deliver great service by possessing an excellent level of knowledge of our products, both their features and benefits."

      Rachelle's Answer for a Sales Interview

      "Excellent customer services is a must, and I am best prepared to deliver above my client's expectations when I have the right tracking and automation tools. The less I am bogged down by paperwork, the more I can sell and deliver expectations all around."

      Rachelle's Answer for a Front Desk Interview

      "Thank you for asking! To deliver the best customer service, I appreciate having solid customer guidelines to follow. I perform best when expectations are well laid out from my management team. Another critical factor in delivering exceptional customer service is great training. The better I know the offerings of your organization, the more wholly I will be able to help our valued customers."

      Rachelle's Answer for a Barista Interview

      "The main thing that I will require, to deliver exceptional customer service, is great training. The better I know the products, processes, and overall feel of the coffee shop, the more effectively I will be able to help your customers."

      1 Community Answer

      Anonymous Answer

      "I am positive, upbeat, and consistent. I can adapt really well to different situations but I am also focused and disciplined in getting things done right away."

      Cindy's Answer

      Great, so a positive outlook is key. What other "tools" do you utilize or are necessary to provide good service?

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