Customer Service Interview Questions

25 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Customer Service was updated on August 17th, 2018. Learn more here.

Question 1 of 25

What skills do you believe you possess that help you deliver excellent customer service?

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Customer Service Interview Questions & Answers

  1. 1.

    What skills do you believe you possess that help you deliver excellent customer service?

      How to Answer

      To deliver excellent customer service you need first to recognize the skills that you have and play off of those. If you are naturally not a smiley person who give hugs, then being a smiley person may come off as fake. Think about your natural personality and how you can use those characteristics to deliver stellar service on the job.

      Some skills you may have are:

      - Patience
      - Empathy
      - Adaptability
      - Knowledge
      - Thick skin
      - Networking

      Rachelle's Answer

      "I believe that my networking skills truly add to the customer service that I deliver. If my client mentions another need, there is a good chance that I know somebody in the local market who can assist. It's great to help out other businesses through client referrals as well, and the client never forgets your willingness to step outside of your zone to help."

      Rachelle's Answer for an Admin Interview

      "I have a great amount of patience which has helped me an incredible amount when it comes to delivering customer service that exceeds expectations. My customers feel free to lay out their needs, pain points, and grievances, knowing that I am fully present and ready to help."

      Rachelle's Answer for a Manager Interview

      "I possess a lot of empathy for my clients and their particular situations. I deal primarily with CEO's and understand the immense pressure they are under when it comes to decision making and delivering expectations to their very own customers. This ability to see their side helps me to deliver extraordinary service."

      Rachelle's Answer for a Marketing Interview

      "In marketing, to be effective in customer service, one must be ready to pivot and adapt at any given moment. When a customer is unsure about an approach, I will offer other suggestions until something feels right. I am rarely stuck on a single idea; yet, I present multiple options. These options give a perceived value that makes my customers come back again and again."

      Rachelle's Answer for a Retail Interview

      "As a retail sales associate, I believe in the importance of having thick skin. I come across a huge range of clients with varying needs in a day. Some are polite about approaching the situation, and others are not. This resistance to stress and poor attitudes is one of the reasons why I excel in the area of customer dispute resolution. I can put my feelings aside and get down to the basics of what my customers need from me to be satisfied."

      Rachelle's Answer for a Sales Interview

      "I have an incredible amount of knowledge in the area of software sales. This skill helps me to create unbeatable options for my clients while also showing them that they are in good hands with me. People will buy from those who know to help and the ability to service their every request."

      3 Community Answers

      Anonymous Answer

      "I have a great amount of patience and empathy this help me serve customers need efficiently and deliver an exceptional customer service. In my previous role as a customer service specialist, I had a customer who calls in, and he was very upset due to the extra charges in his billing statement. First I apologize to the customer for the inconvenience and reassure him that I will find out the cause for the extra charge and ways to resolve the issue. After looking at the billing statement I found that the extra charge is for a late fee because we didn't receive his payment for last month. Also, it shows that this is the first time that he got a late fee, as a valued customer I offer a one-time courtesy to waive the charge. In the end, the customer is very happy and thankful for assisting him to resolve the issue."

      Stephanie's Answer

      Excellent response; this example truly highlights your interpersonal skills and ability to provide exceptional customer service.

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      Anonymous Answer

      "I believe you need to be a great listener to deliver excellent customer service. I am the Department Coordinator for the School of Education. Many times students come to me because they are frustrated about a policy or a professor. I actively listen to the student and gather as much information about the situation I can. I apologize and show empathy for their situation. Then I explain how I can assist them in their situation by providing a phone number, a website for resources on how to formally file a complaint or begin an email exchange on their behalf."

      Marcie's Answer

      Excellent response! It sounds like you are an exceptional listener who truly hears the concerns of the students. Your example is very strong. What other skills do you possess that help you provide great customer service? Are you also personable and friendly? Are you an effective communicator? Are you positive and patient?

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