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Answering Customer Service Questions

Ace 1000s of Interview Q&As

How do you feel about promoting a product, or upselling, during a customer service based interaction?

Example #1
"I have a few years of experience selling in a telemarketing environment where upselling was very important. I am fully comfortable putting in some extra time to turn a customer inquiry into a new sale."
Example #2
"I have not received any sales training, but with a little bit of help, I think that is a task I would enjoy. I am great with building customer relationships."
Example #3
"I believe that each customer service interaction should be considered an opportunity to upsell or turn an existing customer into a larger one. I am very comfortable doing so when I can stand behind the product that I represent."
Example #4
"I will upsell a client any time that it makes sense. It's important to me that my client trust my recommendations so, for that reason, if they upsell opportunity is relevant, I will certainly take it."
Example #5
"In retail, I consider every customer interaction an opportunity to sell and upsell. Its important to me that the people I communicate with are aware of the great products and services available to them. I am happy to make suggestions that I believe will benefit their lives."
Example #6
"I am comfortable selling, and upselling, anytime that it makes sense. As a sales professional, I have a natural inclination to take a customers' pain point and turn it into an opportunity to help them through a service or product offering."
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Our interview questions are created by writers, most of whom have a long history of recruiting and interviewing candidates. They do not necessarily have experience interviewing or working with the companies, careers or schools they may write for on We strive to match our experts' background and expertise with the appropriate question sets found on our website.