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Customer Service Interview
Questions

| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 25

How do you feel about promoting a product, or upselling, during a customer service based interaction?

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Customer Service Interview Questions

  1. 1.

    How do you feel about promoting a product, or upselling, during a customer service based interaction?

      Customer service does not always mean sales. The interviewer wants to know that you would be comfortable taking a customer inquiry and turning it into a sales opportunity. If you have a specific example of a time when you made this happen, this is an excellent addition to your reply. Be sure to mention any training that you have in sales, upselling, or a similar skill.

      Rachelle's Answer

      "I have a few years of experience selling in a telemarketing environment where upselling was very important. I am fully comfortable putting in some extra time to turn a customer inquiry into a new sale."

      Rachelle's Answer
       for a Admin interview

      "I have not received any sales training, but with a little bit of help, I think that is a task I would enjoy. I am great with building customer relationships."

      Rachelle's Answer
       for a Manager interview

      "I believe that each customer service interaction should be considered an opportunity to upsell or turn an existing customer into a larger one. I am very comfortable doing so when I can stand behind the product that I represent."

      Rachelle's Answer
       for a Marketing interview

      "I will upsell a client any time that it makes sense. It's important to me that my client trust my recommendations so, for that reason, if they upsell opportunity is relevant, I will certainly take it."

      Rachelle's Answer
       for a Retail interview

      "In retail, I consider every customer interaction an opportunity to sell and upsell. Its important to me that the people I communicate with are aware of the great products and services available to them. I am happy to make suggestions that I believe will benefit their lives."

      Rachelle's Answer
       for a Sales interview

      "I am comfortable selling, and upselling, anytime that it makes sense. As a sales professional, I have a natural inclination to take a customers' pain point and turn it into an opportunity to help them through a service or product offering."

      Anonymous Answer

      "I don’t look at it like I’m up-selling. I try to get to know a customer's needs by having solid conversations. Then it feels like I’m offering solutions instead of upselling."

      Rachelle's Answer

      A fantastic answer that any interviewer would love to hear :)

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