How do you feel about promoting a product, or upselling, during a customer service based interaction?

Question

Rachelle Enns · Accepted Answer

"I have a few years of experience selling in a telemarketing environment where upselling was very important. I am fully comfortable putting in some extra time to turn a customer inquiry into a new sale."

Rachelle Enns · Answer

Customer service does not always mean sales. The interviewer wants to know that you would be comfortable taking a customer inquiry and turning it into a sales opportunity. If you have a specific example of a time when you made this happen, this is an excellent addition to your reply. Be sure to mention any training that you have in sales, upselling, or a similar skill.

Rachelle Enns · Answer

"I have not received any sales training, but with a little bit of help, I think that is a task I would enjoy. I am great with building customer relationships."

Rachelle Enns · Answer

"I believe that each customer service interaction should be considered an opportunity to upsell or turn an existing customer into a larger one. I am very comfortable doing so when I can stand behind the product that I represent."

Rachelle Enns · Answer

"I will upsell a client any time that it makes sense. It's important to me that my client trust my recommendations so, for that reason, if they upsell opportunity is relevant, I will certainly take it."

Rachelle Enns · Answer

"In retail, I consider every customer interaction an opportunity to sell and upsell. Its important to me that the people I communicate with are aware of the great products and services available to them. I am happy to make suggestions that I believe will benefit their lives."

Rachelle Enns · Answer

"I am comfortable selling, and upselling, anytime that it makes sense. As a sales professional, I have a natural inclination to take a customers' pain point and turn it into an opportunity to help them through a service or product offering."

Anonymous User · Answer

"I don't look at it like I'm up-selling. I try to get to know a customer's needs by having solid conversations. Then it feels like I'm offering solutions instead of upselling."

Anonymous User · Answer

"I feel it is important to let the customer know of a product or service that is available to them. They could be a member for years and not realize there are new improvements or better solutions for them. I will always let a customer know of a product that is available but I am not comfortable pushing the product on the customer."

Anonymous User · Answer

"I always offer my customers the best options for their situation."

Anonymous User · Answer

"When I was working at a household retail shop and I was doing cashier duty while making small talk with my customer who just bought some bowls without lids, the customer was stressing about how to store those bowls in the fridge without having a lid. I offered that our store got this new plastic wrap with elastic for bowls which does not come with lids, that you can try. The customer bought the plastic wrap immediately. I saw it as customer needs not up-selling."

How do you feel about promoting a product, or upselling, during a customer service based interaction?

How to Answer: How do you feel about promoting a product, or upselling, during a customer service based interaction?

23. How do you feel about promoting a product, or upselling, during a customer service based interaction?

How to Answer

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