MockQuestions MockQuestions
Answer Review
Interview Coach 1:1
Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Answering Customer Service Questions

Ace 1000s of Interview Q&As

INTERVIEW COACH
Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter who helps everyone from students to fortune 500 executives find success in their career.
Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Need help preparing for a Customer Service interview? Browse questions below or request one-on-one coaching with an interview expert.
1.
How do you define good customer service?
TIPS TO PREPARE
TOP ANSWERS
OUR COACH SAYS
Example #1
"I define good customer service as actively seeking out opportunities to give the customer a better experience than they expect, or perhaps had the last time."
Example #2
"If I can change my customer's day, for the better, then I have done my job in delivering exceptional customer service."
Example #3
"Kate Zabriskie, the author of Business Training Works, once said, "The customers' perception is your reality." To me, this means that if my clients think that my team does not care about them, they likely do not. Good customer service starts with proper training and setting high standards for my team from the get-go."
Example #4
"Repeat business and referrals are what I am after when it comes to the satisfaction of my clients. When it is time to close out an account, I openly ask them what I could do better next time. This added step helps me to improve my service. Good customer service starts with the ability to take and implement feedback."
Example #5
"Ensuring that my customers are satisfied with their experience every time. That is what good customer service means to me. This level of service may mean bending the rules a touch to deliver what they need. For instance, I will extend the return policy by a reasonable amount if it means a happy customer who will give a solid review."
Example #6
"I define good customer service by not allowing any 'traffic jams' in the sales cycle. The moment a client feels there is a hiccup, the moment the sales process gets railroaded. Excellent customer service includes seeing potential pain points before they even happen."
Example #7
"Ensuring that my customers are satisfied with their experience every time. That is what good customer service means to me. This level of service may mean bending the rules a touch to deliver what they need. For instance, I will extend the return policy by a reasonable amount if it means a happy customer who will give a solid review."
Example #8
"I define good customer service as actively seeking out opportunities to give the customer a better experience than they expect. I was working at a restaurant, and one of my customers had a food allergy, a broken wrist, and rowdy kids. I made sure the kitchen was cautious with her food order, and I took some time to entertain the kids. I did my best to make the experience as easy for her as possible. She was pleased with her experience and told my manager too."
Example #9
"Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Next, give the customer what they need with a good attitude. Always work to exceed expectations when you can!"
Example #10
"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."
Example #11
"I think that good customer service exceeds the customer's expectations in both quality of service and the speed that the service is delivered. For example, a customer might be unhappy and is trying to get a refund. We want to make sure that they spend more time being happy than unhappy. So I need to make sure that the customer is taken care of quickly. I need to apologize to them and give them something in return for the bad experience, like a gift certificate."
Example #12
"I understand that in today's competitive market, strong customer service is of utmost importance. It is easy for someone to complain using social media and email, so you have to have your best face forward at all times."
Example #13
"Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Once I know I can assist a customer, I do so with a positive attitude. I always want to exceed a customers expectation when I can!"
Example #14
"Because the manufacturer of the car determines the ideal fuel grade, if a customer asked me what kind of fuel they needed, I would show them the number on the inside of their gas tank cover. If the number says 87, for instance, I will let them know that the makers of their car recommend regular fuel or higher. This octane rating refers to how the gas will perform. It's a tough concept to explain fully, so I would give the customer a simpler overview like I just described."
Example #15
"When hiring, I look at experience and employer loyalty, but most of all, I look for customer service competence. I also look for someone who has the personality and fit to thrive in a fast-paced food service environment. Could you share with me how may people you hire for this location, on average, every year?"
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
About Our Approach to Q&As
Our interview questions are created by writers, most of whom have a long history of recruiting and interviewing candidates. They do not necessarily have experience interviewing or working with the companies, careers or schools they may write for on MockQuestions.com. We strive to match our experts' background and expertise with the appropriate question sets found on our website.