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How do you define good customer service?

This question has been answered 14 times by professional recruiters and hiring managers. View their answers below.

Advice
Excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head. Be sure to echo the jargon used on the company website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.

Admin answer example
"If I can change my customer's day, for the better, then I have done my job in delivering exceptional customer service."
Bank Compliance Officer answer example
"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."
Basic answer example
"I define good customer service as actively seeking out opportunities to give the customer a better experience than they expect, or perhaps had the last time."
Customer Experience Specialist answer example
"Providing good customer service is key to a good customer experience. It is important to be able to identify a customer’s needs and provide a positive outcome from the experience. You should list specific attributes that are essential to providing good customer service such as effective problem-solving skills, being able to answer questions about products/services, and having a positive and pleasant attitude. You should give an example of how you’ve used these skills to effectively assist a customer in the past and/or describe a time when you received excellent customer service and what made this particular experience pleasant."
Customer Representative answer example
"The interviewer wants to know you understand basic customer service. This is a great time to exceed any interviewers expectations by giving a great definition of customer service. Display how you understand customer service and what it means to go above and beyond for the customer. You can also give a specific example of a time you gave excellent customer service! Here is an interview answer example: "Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Once I know I can assist a customer, I do so with a positive attitude. I always want to exceed a customers expectation when I can!"
Maintenance answer example
"I understand that in today's competitive market, strong customer service is of utmost importance. It is easy for someone to complain using social media and email, so you have to have your best face forward at all times."
Manager answer example
"Kate Zabriskie, the author of Business Training Works, once said, "The customers' perception is your reality." To me, this means that if my clients think that my team does not care about them, they likely do not. Good customer service starts with proper training and setting high standards for my team from the get-go."
Marketing answer example
"Repeat business and referrals are what I am after when it comes to the satisfaction of my clients. When it is time to close out an account, I openly ask them what I could do better next time. This added step helps me to improve my service. Good customer service starts with the ability to take and implement feedback."
Personal Trainer answer example
"Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Next, give the customer what they need with a good attitude. Always work to exceed expectations when you can!" Give a definition that shows you understand customer service and what it means to go above and beyond. You can also give a specific example of a time you gave excellent customer service!"
Real Estate Receptionist answer example
"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."
Retail answer example
"Ensuring that my customers are satisfied with their experience every time. That is what good customer service means to me. This level of service may mean bending the rules a touch to deliver what they need. For instance, I will extend the return policy by a reasonable amount if it means a happy customer who will give a solid review."
Shift Leader answer example
"I think that good customer service exceeds the customer's expectations in both quality of service and the speed that the service is delivered. For example, a customer might be unhappy and is trying to get a refund. We want to make sure that they spend more time being happy than unhappy. So I need to make sure that the customer is taken care of quickly. I need to apologize to them and give them something in return for the bad experience, like a gift certificate."
Ticket Agent answer example
"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."
Usher answer example
"Customer service involves professionalism, excellent communication and respectful interactions. It is imperative to always listen to what the customers have to say and take their perspective into consideration. It is furthermore mandatory to do your best to resolve their issues in a timely fashion."

View user-submitted Answers

How do you define good customer service?
1.
Being friendly and listening to a customers needs, asking questions and offering a number of solutions that provide options to customers. And doing whatever it takes to get what customers need in the best way.
2.
Good customer service is someone that is willing to help you even before you ask. Always smiling and is great at explaining products to customers.
3.
Interacting with the customer with a helpful friendly positive attitude, having knowledge about your store and product, doing whatever it takes so that your customer leaves happy and wants to come back to your store.
4.
Interacting with the customer with a helpful friendly positive attitude, having knowledge about your store and product, doing whatever it takes so that your customer leaves happy and wants to come back to your store.
5.
When goes above and beyond to make the customer leave the store with a big smile.
6.
A person who goes that extra mile just to see a customer walking out with a smiile, that's good customer sevice. :-)
7.
I define good customer service as always going above and beyond for the customer and making sure that they always leave with a smile.
8.
I define good customer service some that is always alert in who need helps and stops what ever they doing to go help them.
9.
To determine or set down the boundaries.
10.
When goes above and beyond to make the customer leave the store happy.
11.
Good customer service is when the person providing the service shows great respect to customer through spoken words as well as body language and able to listen actively to the customers complains or concerns.
12.
Good customer service to me is go above and beyond to assist that customer and doing it with pleasure.
13.
Excellent I listen to customers to see every way I van to satisfy them.
14.
Being friendly and assuring all customers are satisfied with there experience.
15.
When the workers are really nice to the clients and make their experiences special. Also, when the workers at the store are really helpful and dedicated to their job.
16.
I define good customer service by being greeted apon arrival, employees smiling and willing to help if I have questions. There's nothing worse than being able to see on someone's face that they hate their job or are having an issue and can't let it go. The customer deserves your happy face.
17.
A good attitude towards the customer is the first thing. Be willing to help. Having good product knowledge is important, or as you learn, knowing who can provide the answer. Having a prompt response as to how to help. Good problem solving skills. I can use the example of how our sink top didn't come with the vanity and we got a discount on our toilet because of it. It helped me forget all about the issue and I thought it was fair.
18.
Be there for the customer and making sure their needs are met.
19.
Satisfying the wants and needs of the customer to the best of my ability in a friendly and polite way.
20.
Being knowledgeable about what your saleing be polite, remember the customer is always right. And be every where.
21.
Asking the customer questions, with a smile. Trying to find the best possible fit for the customers needs. Actually looking and sounding like you sincerely care.
22.
I would talk to them in a very calm and nice voice. I would also get the customer to where they need to be.
23.
Going above and beyond your expectations. Making sure the customer found what he or she needed and had all their questions answered. Also, providing them an idea or two that was beneficial.
24.
Customer wants to come back.
25.
Ensuring that the customer's expectations are met and that the customer has a good reason to return to our store as a loyal purchaser.
26.
Making sure that the customers get what they came to the store for and entertain their inquiries in a polite and courteous manner.
27.
Greeting a customer and going above and beyond to make their experience the best.
28.
Friendly service positive energy knowledge of products and services.
29.
Trying your best to help out the customer and make sure they're happy.
30.
Good customer service is equals customer's satisfaction.
31.
By totally satisfying the customer. Find and locate what they want and to add in all materials to complete their task.
32.
I define this by focusing on their experience at hand, genuinely being interested in making sure they receive what they expect to get by patronizing this store.
33.
Greet customers with a smile must be willing to help them with anything they need if I don't know what is needed I'll help as much as I can then call for help.
34.
Listening, smiling and being willing to help before they ask.
35.
Keeping the customer happy. Making sure I can get the to come back to shop at the store.
36.
Listening to the customers concerns, understanding what the customer wants and providing that for them.
37.
Going above and beyond to provide great customer service, fulfilling the customer needs and making sure customer leaves with a smile on his/her face.
38.
When the customer gets any questions answered or clarity on their project and leaves (with purchased goods) with a smile.
39.
Do what ever it takes to provide an excellent experience for the customer so that they will return to our store happily.
40.
An experience that will leave the customer with a feeling they want to come back to shop, feel that it is the store of choice and will recommend it to their friends.
41.
Listening and hearing what the customer needs and doing your best to satisfy those needs.
42.
Greeting customers with a smile and hello. Helping a customer as quickly as I can with finding something or with a problem they might have. Being knowledgeable about products.
43.
Knowing your prodct and knowing your way around the store.
44.
Good customer service is the ability to effectively help a customer.
45.
Being able to help the customer, in a friendly and consistent manor each time they visit. Leaving them with a smile on their face, making them want to come back.
46.
Going above and beyond what is required.
47.
Ensuring the customer is satisfied with the level of service. Making sure the customer knows he/she is important and his/her satisfaction is my priority while I am working at THD
48.
Providing a positive, informative and considerate shopping experience.
49.
Kind to the customer. And be very helpful. Ask if they need anything else.
50.
Greeting and introduce myself. listen to cust wants. finding product. And thanking customer for business.
51.
Attentiveness, kindness, and understanding... To give good customer service means you would go above and beyond to make sure the customer is satisfied.
52.
By greeting assisting and thanking all customers.
53.
The customer was completely satisfied during and at the end of there experience.
54.
Being respectful good listener and always smiling.
55.
Patients, attentiveness, knowable of your job, clear communication skills, ability to use positive language,
56.
Welcome with open heart smile, willing to help before even ask. Provide the details customer wants to know about the product.
57.
Providing exceptional service and follow through until the customer is completely satisfied.
58.
I try helping out the customer anyway I can giving them my 1000% of customer service.
59.
Good customer service starts with listening to the customer. Understanding what they want and provide the materials necessary to satisfy the customer. Making sure that the customer is totally satisified.
60.
Assisting customers with a friendly, helpful attitude.
61.
Going above and beyond to satisfy the customer and keep them coming back.
62.
Being helpful, an knowledgeable in the product.
63.
Smile, listen well to the customer, take initiative, dedicate yourself to your customers and co workers, thank your customers, honesty.
64.
Friendly, helpful and willing to do what I can to leave the customer with a positive experience.
65.
Making sure the customer is satisfied and all their needs have been met.
66.
Making sure the customer is satisfied and all their needs have been met.
67.
Listening and responding. If you don't listen and show interest in what their looking for then they walk away dissatisfied. A dissatisfied customer may end up leaving and never returning.
68.
Greeting customer with smile, asking customer of his needs, suggesting of the right product.
69.
Good customer service is listening to their needs and doing everything to have customer happy with their experience, then ask if there was anything else you can do.
70.
Being greeted upon entering the store, and being asked how my day was. Being asked if I need help and being reassured that if I need help an associate is near by.
71.
Customer is always right. Courtesy and meeting the customer demands is the Key.
72.
Courteous, pleasant, resolving my questions in a timely fashion.
73.
Be friendly helpful and make sure you give the customer a good experience so they return.
74.
A good customer service is when they listen to every situation no matter what and make it better for everyone no matter how irritating or hard it is.
75.
Listening to the customer, making sure they have all answers to their questions. Asking them if they need help before they ask.
76.
Treating customers with a friendly, helpful attitude.
77.
With a smile, helping a customer find what they are looking for.
78.
Defining good customers to me is friendly, approachable, and helpful at all times and making the customers time here a pleasure. Making the customers leaves here wanting to come back.
79.
Good customer service is having knowledge of product being in stock amd direct customer to what they need ask questions what other projects they are working on.
80.
Good customer service is being happy to help customers with a smile on your face.
81.
I would define good customer service as being the very best you can be for the customer.
82.
A good customer service is when you put the customer first and you should know that the customer is always right no matter what.
83.
By listening to the customers needs and asking specific questions to help them 100%
84.
Good customer service to me is the ability to make sure every customer leaves satisfied.
85.
Be a good listener and find out what the customer needs. Treat each customer with respect and courtesy. And try to resolve there needs.
86.
Finding them, inquiring what project they are doing, being respectful, solving their wants, and thanking the customer for shopping at Home Depot.
87.
Listen to the customer first. Smile, be helpful and friendly.
88.
Being upbeat and kind, meeting the customers needs and expectations.
89.
I define good customer service by being greeted when I enter the store, having an associate in their department.
90.
Customer service to me is the ability to make sure every customer leaves satisfied and with the smile.
91.
Listening, offering solutions, selecting best course of action and having customer satisfied.
92.
I define good customer service by going above and beyond for customer making sure the customer is satisfied and leaves with a smile.
93.
The customer left with the goods or services they were seeking, and their service expectations exceeded.
94.
By going above and beyond. Going out of your way to Gert that customer what they are looking for even if that means directing to a different store if needed.
95.
Making every effort to supply customers with good quality products and the best information to help them succeed with their home projects.
96.
Keeping a smile and a great head on your shoulder to keep all customer happy enough to want to shop at Home Depot even though we do not have everything in the store.
97.
Making sure every customer leaves with a smile and has been properly helped.
98.
Listen, help, respond, be positive and polite.
99.
By providing a service that meets their expectations, providing a unique service and one that brings them back again and again.
100.
Making sure the customer got exactly what they needed with as little trouble as possible.
101.
When goes above and beyond to make the customer leave the store with a big smile.

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