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How do you deal with customer rejection?

1 of 25 Customer Service Interview Questions and Answers Written by Rachelle Enns

Written on August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
How to Answer

Being rejected by a customer can be hurtful and frustrating. The interviewer wants to know that you have the maturity, professionalism, and confidence to be able to withstand someone saying 'no' to you. Explain that you realize not everyone will be super friendly, warm, and buy from you right away. And that is okay! Display your maturity level and ability to let situations like this go, rather than dwell.

Professional Answer Examples
General
Answer example

"I know not to take it personally when a person doesn't want my product or service. There are many reasons why they could be saying no. Maybe the item is out of their price range, or maybe they are having a bad day and don't feel like interacting. Onto the next opportunity, I say!"

Admin
Answer example

"I expect that not everyone I speak with is going to want to give me their time, or fully hear what I have to say. People are busy, and they will say no, or 'I don't have the time for this,' more often than not."

Manager
Answer example

"No matter the situation, or how the customer rejection makes me feel, I vow to remain professional. I need to be a solid example for my team and show them that a good attitude will get you everywhere. I move on quickly from rejection and train my group to do the same."

Marketing
Answer example

"I am an inherently curious individual so, when a customer rejects my offering, I always ask why. I want to know if there was something I did that made them dislike the product or service. By gaining feedback from each rejection, I can build a better approach."

Retail
Answer example

"When a customer rejects me, it's frustrating, especially when I am trying to hit a sales quota and am feeling the pressure. To offset this, I will always focus on the positive. Perhaps the customer will return, or maybe the next person to walk into the store will purchase double the amount of product from me. I like to believe that it will all work out in the end."

Sales
Answer example

"One trick I learned early on in my sales career is to send a proposal, either way. Perhaps my competition gained the clients' business, but you never know if that partnership will go sideways. I want to be top of mind if that happens. So, I never take the first-time rejection as a final answer."

Written by:

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
Published: 08/17/2018
*Specific career answer examples vary on published date
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