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Have you received any formal customer service training?

1 of 25 Customer Service Interview Questions and Answers Written by Rachelle Enns

Updated on June 29th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
How to Answer

The interviewer would like to know about any formal training you have received, related to customer service. This training could include a robust onboarding plan, on-the-job training, courses taken, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.

Professional Answer Examples
General
Answer example

"I am newer to my career so I cannot say that I have received any customer service-specific training. I would be happy to take any training that you recommend and would love to hear more about your specific training program."

Admin
Answer example

"Near the beginning of my career, I did take a course on customer service basics as well as training on call center service. There are best practices that I still implement today, such as active listening, not interrupting, and repeating the problem back to the customer. Because much of my role is over the phone, I have to rely on my voice so keeping a pleasant tone is important."

Manager
Answer example

"I have received and given, customer service training. In my current role, I teach my new employees the basics of customer service excellence including building rapport, active listening, identifying opportunities to exceed expectations, and service with a smile."

Marketing
Answer example

"I would love to know more about the customer service training that you offer. I have a great instinct when it comes to delivering the needs of my customers but cannot recall ever receiving formal training on the job."

Retail
Answer example

"Being in retail for a few years, I have absorbed many materials related to customer service. I am well versed in building rapport, making clients feel comfortable, and dispute resolution. I would love to learn more about your specific job training, however."

Sales
Answer example

"I took Quality Customer Service Training from the Dale Carnegie program recently. The program focused on amazing customers in every interaction and building rewarding customer relationships."

Written by:

Ryan Brown
Ryan Brown, is the creator of MockQuestions. He has over ten years experience creating interview questions. His website has helped over 10 million job seekers in their interview preparation.
Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
First written on: 03/31/2018
Last modified on: 06/29/2018
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