The interviewer would like to know about any formal training you have received, related to customer service. This training could include a robust onboarding plan, on-the-job training, courses taken, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.
"I am newer to my career so I cannot say that I have received any customer service-specific training. I would be happy to take any training that you recommend and would love to hear more about your specific training program."
"Near the beginning of my career, I did take a course on customer service basics as well as training on call center service. There are best practices that I still implement today, such as active listening, not interrupting, and repeating the problem back to the customer. Because much of my role is over the phone, I have to rely on my voice so keeping a pleasant tone is important."
"I have received and given, customer service training. In my current role, I teach my new employees the basics of customer service excellence including building rapport, active listening, identifying opportunities to exceed expectations, and service with a smile."
"I would love to know more about the customer service training that you offer. I have a great instinct when it comes to delivering the needs of my customers but cannot recall ever receiving formal training on the job."
"Being in retail for a few years, I have absorbed many materials related to customer service. I am well versed in building rapport, making clients feel comfortable, and dispute resolution. I would love to learn more about your specific job training, however."
"I took Quality Customer Service Training from the Dale Carnegie program recently. The program focused on amazing customers in every interaction and building rewarding customer relationships."
"Near the beginning of my career, I did take a course on retail customer service basics. There are best practices that I still implement today, such as active listening, not interrupting, and repeating the problem back to the customer. Because much of my role includes quick transactions with many people per day, I have to make sure that every minute is a positive experience for my customers."