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Answering Customer Service Questions

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Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter who helps everyone from students to fortune 500 executives find success in their career.
Interview Q&As
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Need help preparing for a Customer Service interview? Browse questions below or request one-on-one coaching with an interview expert.
1.
Have you received any formal customer service training?
TIPS TO PREPARE
TOP ANSWERS
Example #1
"I am newer to my career so I cannot say that I have received any customer service-specific training. I would be happy to take any training that you recommend and would love to hear more about your specific training program."
Example #2
"Near the beginning of my career, I did take a course on customer service basics as well as training on call center service. There are best practices that I still implement today, such as active listening, not interrupting, and repeating the problem back to the customer. Because much of my role is over the phone, I have to rely on my voice so keeping a pleasant tone is important."
Example #3
"I have received and given, customer service training. In my current role, I teach my new employees the basics of customer service excellence including building rapport, active listening, identifying opportunities to exceed expectations, and service with a smile."
Example #4
"I would love to know more about the customer service training that you offer. I have a great instinct when it comes to delivering the needs of my customers but cannot recall ever receiving formal training on the job."
Example #5
"Being in retail for a few years, I have absorbed many materials related to customer service. I am well versed in building rapport, making clients feel comfortable, and dispute resolution. I would love to learn more about your specific job training, however."
Example #6
"I took Quality Customer Service Training from the Dale Carnegie program recently. The program focused on amazing customers in every interaction and building rewarding customer relationships."
Example #7
"Near the beginning of my career, I did take a course on retail customer service basics. There are best practices that I still implement today, such as active listening, not interrupting, and repeating the problem back to the customer. Because much of my role includes quick transactions with many people per day, I have to make sure that every minute is a positive experience for my customers."
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