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Have you ever worked with a CRM, or client management software?

1 of 25 Customer Service Interview Questions and Answers Written by Rachelle Enns

Written on August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
How to Answer

This question is a simple one to answer if you have a good memory! Before your interview, you should jot down the names of all software and programs that you have used in your current, and previous roles. Be prepared to discuss the programs that you are most experienced with. Once you have this list, you can also add these details onto your resume.

Some of the most popular CRM's include:

- Zoho
- Oracle
- HubSpot
- Salesforce
- NetSuite
- Microsoft Dynamics

Professional Answer Examples
General
Answer example

"I have approximately two years of experience with Zoho CRM, and it's Google integration. I see in your job posting that you use Salesforce which I am confident that I can learn quickly."

Admin
Answer example

"I have worked with a couple of different CRM programs in my career. Primarily, Salesforce and Oracle. The companies I have worked for have all been enterprise-level organizations, requiring higher levels of CRM support and options. Could you share with me which programs you use here?"

Manager
Answer example

"In my current role, we use NetSuite, so I have approximately three years' experience in that program. In my previous companies, we used Microsoft Dynamics which is also a great CRM. Do you use either of these? I am a quick study and am confident I could learn to navigate your system quickly."

Marketing
Answer example

"We use a variety of systems in my current role, both in customer management and project management. I am best versed in Oracle and HubSpot. For other management software, I use Slack and Trello quite often."

Retail
Answer example

"I am savvy on our point of sale systems but have not worked with a specific CRM in the past. If you would like to share with me the programs you use here, I would love to take the initiative and watch some online tutorials on the program."

Sales
Answer example

"I primarily use Salesforce to document my client pipeline and managing the projects that I have on the go as well. Do you use Salesforce in your organization? Programs like this are lifesavers for all business development professionals."

Written by:

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
Published: 08/17/2018
*Specific career answer examples vary on published date
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