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Customer Service Interview
Questions

| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 25

Have you ever worked with a CRM, or client management software?

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Customer Service Interview Questions

  1. 1.

    Have you ever worked with a CRM, or client management software?

      This question is a simple one to answer if you have a good memory! Before your interview, you should jot down the names of all software and programs that you have used in your current, and previous roles. Be prepared to discuss the programs that you are most experienced with. Once you have this list, you can also add these details onto your resume.

      Some of the most popular CRM's include:

      - Zoho
      - Oracle
      - HubSpot
      - Salesforce
      - NetSuite
      - Microsoft Dynamics

      Rachelle's Answer

      "I have approximately two years of experience with Zoho CRM, and it's Google integration. I see in your job posting that you use Salesforce which I am confident that I can learn quickly."

      Rachelle's Answer
       for a Admin interview

      "I have worked with a couple of different CRM programs in my career. Primarily, Salesforce and Oracle. The companies I have worked for have all been enterprise-level organizations, requiring higher levels of CRM support and options. Could you share with me which programs you use here?"

      Rachelle's Answer
       for a Manager interview

      "In my current role, we use NetSuite, so I have approximately three years' experience in that program. In my previous companies, we used Microsoft Dynamics which is also a great CRM. Do you use either of these? I am a quick study and am confident I could learn to navigate your system quickly."

      Rachelle's Answer
       for a Marketing interview

      "We use a variety of systems in my current role, both in customer management and project management. I am best versed in Oracle and HubSpot. For other management software, I use Slack and Trello quite often."

      Rachelle's Answer
       for a Retail interview

      "I am savvy on our point of sale systems but have not worked with a specific CRM in the past. If you would like to share with me the programs you use here, I would love to take the initiative and watch some online tutorials on the program."

      Rachelle's Answer
       for a Sales interview

      "I primarily use Salesforce to document my client pipeline and managing the projects that I have on the go as well. Do you use Salesforce in your organization? Programs like this are lifesavers for all business development professionals."