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Customer Service Interview
Questions

| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 25

Have you ever received a negative review from a customer?

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Customer Service Interview Questions

  1. 1.

    Have you ever received a negative review from a customer?

      Everyone has had a negative review from someone at one point in their career. What the interviewer would like to see is that you can bounce back professionally from a negative customer review. If the review was warranted, discuss what you were able to learn from the experience or the feedback that you received.

      Rachelle's Answer

      "I once received feedback that I am not as 'warm' as I could be when talking on the phone. That feedback came as a surprise to me but, I took it to heart, regardless. I worked on implementing more casual conversation in my client calls and remember to keep a smile on my face as well. I have not heard this feedback since."

      Rachelle's Answer
       for a Admin interview

      "I had a client call my boss once because she felt I was not dressed professionally enough for my secretarial role. I admittedly was wearing a more casual outfit than normal. I am now always sure to beware of my appearance and will put a little extra effort in because of that feedback."

      Rachelle's Answer
       for a Manager interview

      "I have received negative feedback from customers in the past, and always when the customer has not been delighted with the outcome of their dispute. The company that I have worked for, for the past ten years, has a very stringent return policy. Unfortunately, this means that I do disappoint more people than I would like. I am looking to join an organization that will allow for more flexible offerings when it comes to client dispute resolution."

      Rachelle's Answer
       for a Marketing interview

      "My agency as a whole has received very few negative client reviews. We did have an upset client a few months ago and, unfortunately, I was the project manager for that particular account. The client felt that we could have delivered our work faster, even though we did not miss a single deadline. I took this review into account and am now sure to outline client expectations at the start of each project."

      Rachelle's Answer
       for a Retail interview

      "The store where I work allows customers to leave anonymous feedback at the till. I have received one negative review, commenting that I could 'smile more.' Apparently, when I concentrate, I can appear unhappy! I am glad that this trait was brought to my attention so that I could work on correcting it."

      Rachelle's Answer
       for a Sales interview

      "Negative customer reviews are great learning opportunities. I had a client recently comment to my manager that I was too aggressive in my approach. To me, as a business development professional, I want to make sure that my approach is confident but never off-putting. I now know how to better interact with that client and clients of similar personalities."

      Rachelle's Answer
       for a Front Desk interview

      "I had a client call my boss once because she felt I was not dressed professionally enough for my Front Desk role. I admittedly was wearing a more casual outfit than normal. I am now always sure to beware of my appearance and will put a little extra effort in because of that feedback."

      Anonymous Answer

      "No, not that I know of. But, If I ever get one, negative customer reviews are great learning opportunities to know where I can improve myself could be my personality or in my workability."

      Rachelle's Answer

      Rather than suggesting that a negative review would be about your personality or work ethic, I would focus more on the fact that you would use a negative review as a learning opportunity. I have reworded for you, below.

      "To my knowledge, I have never received a negative review. If I ever received a bad review, I would take the situation as a learning opportunity. I would ask myself where I could improve and apply that review to make myself even better."

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