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Customer Service Interview Questions

25 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Customer Service was updated on August 17th, 2018. Learn more here.

Question 1 of 25

Have you received any formal customer service training?

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Customer Service Interview Questions & Answers

  1. 1.

    Have you received any formal customer service training?

      How to Answer

      The interviewer would like to know about any formal training you have received, related to customer service. This training could include a robust onboarding plan, on-the-job training, courses taken, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.

      Rachelle's Answer

      "I am newer to my career so I cannot say that I have received any customer service-specific training. I would be happy to take any training that you recommend and would love to hear more about your specific training program."

      Rachelle's Answer for an Admin Interview

      "Near the beginning of my career, I did take a course on customer service basics as well as training on call center service. There are best practices that I still implement today, such as active listening, not interrupting, and repeating the problem back to the customer. Because much of my role is over the phone, I have to rely on my voice so keeping a pleasant tone is important."

      Rachelle's Answer for a Manager Interview

      "I have received and given, customer service training. In my current role, I teach my new employees the basics of customer service excellence including building rapport, active listening, identifying opportunities to exceed expectations, and service with a smile."

      Rachelle's Answer for a Marketing Interview

      "I would love to know more about the customer service training that you offer. I have a great instinct when it comes to delivering the needs of my customers but cannot recall ever receiving formal training on the job."

      Rachelle's Answer for a Retail Interview

      "Being in retail for a few years, I have absorbed many materials related to customer service. I am well versed in building rapport, making clients feel comfortable, and dispute resolution. I would love to learn more about your specific job training, however."

      Rachelle's Answer for a Sales Interview

      "I took Quality Customer Service Training from the Dale Carnegie program recently. The program focused on amazing customers in every interaction and building rewarding customer relationships."

      Rachelle's Answer for a Service Station Attendants Interview

      "Near the beginning of my career, I did take a course on retail customer service basics. There are best practices that I still implement today, such as active listening, not interrupting, and repeating the problem back to the customer. Because much of my role includes quick transactions with many people per day, I have to make sure that every minute is a positive experience for my customers."

      2 Community Answers

      Anonymous Answer

      "Yes, I have completed certificate III in Customer Engagement."

      Cindy's Answer

      It's great that you are able to draw on a certification that you earned. Can you discuss in detail what you learned and how you are able to apply what you learned to your job?

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      Anonymous Answer

      "I have not received any formal customer service training. All my experience has been on-the-job training. But I will say my customer service philosophy is to treat and respects others, and I would like to be treated and respected."

      Marcie's Answer

      Although it's important to respond honestly, make sure to downplay the negatives and emphasize the positives. See below for another way you can respond here.

      "All of my customer service experience to date has been acquired on the job. Although I haven't yet received any formal customer service training, my real-life experience as the Department Coordinator for the School of Education has helped me to develop exceptional customer service skills. My philosophy is to treat and respect others as I would like to be treated and respected myself. I'm open to one day taking an online or in-person course on customer service as I am continually seeking to improve my skills in this area."

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