Customer Service Interview Questions

25 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Customer Service was updated on August 17th, 2018. Learn more here.

Question 1 of 25

Have you ever worked with a CRM, or client management software?

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Customer Service Interview Questions & Answers

  1. 1.

    Have you ever worked with a CRM, or client management software?

      How to Answer

      This question is a simple one to answer if you have a good memory! Before your interview, you should jot down the names of all software and programs that you have used in your current, and previous roles. Be prepared to discuss the programs that you are most experienced with. Once you have this list, you can also add these details onto your resume.

      Some of the most popular CRM's include:

      - Zoho
      - Oracle
      - HubSpot
      - Salesforce
      - NetSuite
      - Microsoft Dynamics

      Rachelle's Answer

      "I have approximately two years of experience with Zoho CRM, and it's Google integration. I see in your job posting that you use Salesforce which I am confident that I can learn quickly."

      Rachelle's Answer for an Admin Interview

      "I have worked with a couple of different CRM programs in my career. Primarily, Salesforce and Oracle. The companies I have worked for have all been enterprise-level organizations, requiring higher levels of CRM support and options. Could you share with me which programs you use here?"

      Rachelle's Answer for a Manager Interview

      "In my current role, we use NetSuite, so I have approximately three years' experience in that program. In my previous companies, we used Microsoft Dynamics which is also a great CRM. Do you use either of these? I am a quick study and am confident I could learn to navigate your system quickly."

      Rachelle's Answer for a Marketing Interview

      "We use a variety of systems in my current role, both in customer management and project management. I am best versed in Oracle and HubSpot. For other management software, I use Slack and Trello quite often."

      Rachelle's Answer for a Retail Interview

      "I am savvy on our point of sale systems but have not worked with a specific CRM in the past. If you would like to share with me the programs you use here, I would love to take the initiative and watch some online tutorials on the program."

      Rachelle's Answer for a Sales Interview

      "I primarily use Salesforce to document my client pipeline and managing the projects that I have on the go as well. Do you use Salesforce in your organization? Programs like this are lifesavers for all business development professionals."

      1 Community Answer

      Anonymous Answer

      "I have not worked with a CRM. I am always eager to learn new skills. I have a strong work ethic and am comfortable with computers so I know I will be able to put in the work required to learn the software required."

      Cindy's Answer

      Great. If you don't have a specific skill, the best approach is to talk about your willingness to learn and provide an example of how you learned other, similar tools.

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