How to Answer: Tell me about a time when you went above and beyond for customer service.
1. Tell me about a time when you went above and beyond for customer service.
How to Answer
The interviewer is looking for a specific answer that showcases your ability to deliver excellent customer service. You need to go beyond 'service with a smile' when answering this question. Make your reply memorable! This question offers you an excellent opportunity to be a stand-out candidate.
Written by Ryan Brown
Answer Example
"I often look for opportunities to go over and above when it comes to customer service. One memorable time was when a senior woman was struggling to get her groceries into her car. I was on break but saw her through the window. I ran out and greeted her, asking if I could assist. She was so thankful that she ended up calling my manager that day to compliment my kindness."
Written by Ryan Brown
Admin Example
"I used to work the front desk in a hotel where we were given a budget specifically to use for making a customers' experience better. I recall one couple in specific who left their phone and laptop chargers in the room after they checked out. I same-day couriered the items to them with a friendly note. It felt great to deliver that added touch."
Written by Rachelle Enns
Manager Example
"Everyone likes options, and after receiving consistent feedback from my customers that they felt limited when they had to choose our service packages, I decided to take the concern up with our corporate head office. Before doing so, I polled my clients to find out exactly what they wanted to see from our service menu. I made a compelling presentation to my senior leadership, and our company ended up agreeing to add these service options. We will be rolling out the first round of changes next month. It is important to listen to your customers and deliver what they ask."
Written by Rachelle Enns
Marketing Example
"Many of our customers do not understand social media fully, which is why they come to us. I recently launched a private YouTube channel with video tutorials and how-tos. I sent the login information to all of our clients so that they could access the information on-demand. This effort saves them a phone call and email and also ensures that the information they need is at their fingertips, no matter the time of day or night. The response has been incredibly positive."
Written by Rachelle Enns
Retail Example
"Customer inquiries come through my desk at a rapid rate whether it be through email, voicemail, or social media. I make it my aim to never leave for the day until every inquiry has a response. This commitment may mean staying late an extra hour sometimes, but my valued customers are worth the added effort."
Written by Rachelle Enns
Sales Example
"When I worked in drillbit sales, I had a client with a drilling rig about one hour out of town from us. They were drilling incredibly challenging ground when they pushed the bit too far and destroyed the bit. My cell phone rang at 3 AM, and it was the driller, in a panic. I hopped out of bed and drove them the extra bit that they needed to keep operating smoothly. That particular account ended up being my biggest account to date, because of my willingness to go over and above."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Cindy's Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Amanda's Feedback
Anonymous Answer
I recognise how important it is to provide excellent customer service to library user service. I
always greet people with a smile, being attentive to their needs, proactively try to
help (for example when they seem to struggle to find something), and politely help with each request. understand the importance of excellent customer service, looking for books, or need to use materials for college essays then I would make sure I
understood what they were looking for. I would answer questions from library users in the
library, on the telephone, and from emails. I would help the library!"
Jaymie's Feedback