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Creative Thinking Interview Questions

15 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Creative Thinking was updated on August 12th, 2018. Learn more here.

Question 1 of 15

When have you taken an existing process and used your own creativity to make it better?

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Creative Thinking Interview Questions & Answers

  1. 1.

    When have you taken an existing process and used your own creativity to make it better?

      How to Answer

      Are you given the creative freedom to improve existing processes? Talk to the interviewer about your ability to take an existing process and develop it creatively. If you do not have a work-related example, think back to your time in school.

      Rachelle's Answer

      "Last month my supervisor asked me to take our existing sales training package and improve it. My goal was to make the system more engaging for recruits. Once we implemented my ideas, we increased our new trainee retention rate by 16%. I was quite proud of what my creativity could do!"

      Rachelle's Answer for an Admin Interview

      "I do not go into a position looking to make changes for the sake of change but, as an executive assistant, I do monitor processes and look for ways to improve efficiency and reduce costs. Recently I switched us to Google calendar so that we could more easily share our time and availability. It was a small tweak, but it changed the game for the executive and me."

      Rachelle's Answer for a Manager Interview

      "There are so many great business practices out there that there is not always a need to reinvent the wheel. I took a "touch base" practice we used to get a pulse of the team and customized it for a field-based corporate sales group to build better relationships with them. It has been effective and fun!"

      Rachelle's Answer for a Marketing Interview

      "In marketing, we are always changing processes. I recently changed our morning storyboarding sessions to be verbal downloads where we could talk about our weekends, what the highlights were, and why. I find that my team can be even more creative when they feel a connection with each other. They are less inhibited."

      Rachelle's Answer for a Retail Interview

      "We used to have a 'returns binder' where we had to track all customer returns by hand and then fax the sheet to the head office every Saturday. I felt it was an ancient process so I created Google form that we could email instead. The process was so helpful that my head office incorporated it into every store."

      Rachelle's Answer for a Sales Interview

      "In sales, very few processes are evergreen so great sales professionals are often looking for ways to make a sale happen faster, smoother, or better. I decided to move my call tracking sheet to my phone and download it into Evernote so that I had it with me, even when I wasn't in the office. If I am stuck at a red light, I will try to handsfree call a client from the list. There is no waking opportunity that I want to miss!"

      Rachelle's Answer for a Teacher Interview

      "The math textbook provided to me to work out of when I started teaching in this district was incredibly outdated. The photos were from the 1980's and the language used were examples that kids these day's didn't understand. I mean, what is a typewriter, right?! I found an excellent online resource where I could use free worksheets and popular videos. The kids respond much better to this tool."

      Rachelle's Answer for a Claims Adjuster Interview

      "Last month my supervisor asked me to take our existing adjuster training package and improve it. My goal was to make the system more engaging for new recruits. Once we implemented my ideas, we increased our new trainee retention rate by 16%. I was quite proud of what my creativity could do!"

      1 Community Answer

      Anonymous Answer

      "When I started managing the Marion clinic, there was a minimal count of inventory of braces and or off the shelf items. I did encourage the chief to authorize more items to be shelved to be dispensed as oppose to waiting at least four weeks for the item to arrive and be fitted following filling the consults. After some resistance from the chief, I was able to convince him to stock up the shelves, and it worked out great."

      Mary's Answer

      Great response! Consider adding how the creativity influenced results, like patient satisfaction. See below for edits.

      "When I began managing the Marion clinic, I noticed that patients were often required to wait long periods to receive their braces because of limited inventory count. I encouraged the chief to authorize an increase in items to be shelved, in order to reduce the wait time for patients to be fitted after their consults. His initial reluctance was eliminated after the stocked shelves and reduced wait times (i.e.: 4 weeks down to 3 days) resulted in improved patient satisfaction."

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