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Top 25 Competency Interview Questions
1. Name me a few things you were asked to do in your last position that you weren't trained for.
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Ryan Brown
Founder of Mockquestions.com
 
Contributing Author
Elisabeth Walter
HR Consultant
Contributing Author
Christine Pasqueretta
HR Executive
Competency Interview Questions
2 of 25
How do you deal with uncomfortable situations?
 
User Submitted Interview Answers
1.
Rude customers, coworkers not pulling their weight.
 
2.
Every day is a challenge in Penneys, it is one of the busiest retails shops in Ireland at the moment. unfortunately, its hard to please every single customer, it's difficult to give them all the attention they need, but I always manage to give them my full attention if they require my help.
 
3.
We were often challenged of ensuring no other utilities were affected while digging in to the ground to locate and then repair a water break. We were also challenged on some tasks that needed to be scheduled around the operating hours of the various commands around the base.
 
Question
3 of 25
What decisions did you routinely make at your last job?
 
User Submitted Interview Answers
1.
Concerning our fraud cases, I had to decide if the information that the person sent in was sufficient enough and/or valid. Concerning our check customers, if they were eligible for additional services.
 
2.
I was allowed to work independently, which meant I was trusted to make safe, competent, reliable, honest, proficient, and quality decisions concerning the tasks I was assigned on a daily basis, regardless of how large or small the assigned task was.
 
Question
4 of 25
Give me an example of a challenge you overcame in your last position?
 
User Submitted Interview Answers
1.
Rude customers, coworkers not pulling their weight.
 
2.
Every day is a challenge in Penneys, it is one of the busiest retails shops in Ireland at the moment. unfortunately, its hard to please every single customer, it's difficult to give them all the attention they need, but I always manage to give them my full attention if they require my help.
 
3.
We were often challenged of ensuring no other utilities were affected while digging in to the ground to locate and then repair a water break. We were also challenged on some tasks that needed to be scheduled around the operating hours of the various commands around the base.
 
Question
5 of 25
How did your job change over the years you worked there?
 
User Submitted Interview Answers
1.
The biggest change is personnel. There has been small changes in policy and procedure but we have had employees retire and then replaced by new recruits.
 
Question
6 of 25
Can you tell me about a time that tested your patience?
 
Question
7 of 25
Why is it important to develop relationships with coworkers?
 
Question
8 of 25
Tell me about a time you had to deal with a conflict on your team.
 
User Submitted Interview Answers
1.
Organisation of the registers, sorting out the roster, checking for sick calls,making sure those places are filled by other staff memebers so no tills are seen to be empty. Communicating with management to ensure that everyone is clear on who is doing what and where
 
2.
1: Ensure I was fully prepared for the tasks scheduled for that day 2: Ensure my vehicle functioned properly and was adequately fueled 3: Ensure my PDA and dog sheet were legibly completed before the end of the work day.
 
3.
Submit Daily reports.
 
Question
9 of 25
Tell me about your education.
 
User Submitted Interview Answers
1.
hospitality
 
2.
None, I am a Criminal Justice major.
 
3.
maintenance engineering, TQM, Production technology, manufacturaction technology
 
Question
10 of 25
Tell me about an achievement you are proud of. What did you find challenging about it?
 
Question
11 of 25
Describe a time when you took a creative approach to solving a problem.
 
Question
12 of 25
Give an example of when you took a risk. What was the outcome?
 
Question
13 of 25
Describe a situation where your communication skills made a difference in a situation.
 
Question
14 of 25
How do you deal with stressful situations?
 
Question
15 of 25
How do you manage a large workload?
 
Question
16 of 25
How did you maintain a good relationship with your last boss?
 
Question
17 of 25
How did you bring value to your last position?
 
User Submitted Interview Answers
1.
I am a utilities plumber, which included the maintenance of utility assets, repair to damaged or malfunctioning assets, the reading of utility meters as well as other tasks needing completion in a timely manner.
 
Question
18 of 25
How do you respond to customer or client complaints?
 
Question
19 of 25
Give an example of when you used your listening skills to solve a problem.
 
Question
20 of 25
Give an example of a time when you had to explain complex information to another person.
 
Question
21 of 25
What would you do differently at your last job?
 
User Submitted Interview Answers
1.
Three monthly review.
 
2.
Communication with staff
 
3.
I would not have had sex with my team manager but she was hot and had big boobs.
 
Question
22 of 25
What feedback did you receive at your last job?
 
User Submitted Interview Answers
1.
I met ad exceeded my metrics the entire time I was employed.I was told that I am kind and respectful, good listener, and the desire to solve problems.
 
2.
Not much, positive or negative. It would have been nice to have a more in depth form of communication with my supervisor pertaining to my performance.
 
Question
23 of 25
What skills did you learn in your last position that will help you in this new role?
 
User Submitted Interview Answers
1.
To deal with employees requests for travel, accommodation, hire cars and goods.
 
2.
Speak with and help customers understand why their check transactions did not go through, deal with fraud cases and help clear them.
 
3.
To help customers know and understand why their personal or business checks declined. Offer additional services that could potentially help the in the future.
 
4.
I was one of three journeymen utilities plumbers assigned to the UEM shop.
 
Question
24 of 25
What makes you the best candidate for this position?
 
User Submitted Interview Answers
1.
Prioritising, dealing with e-mails, phone call and personnel requests from employees, working as a team, working well as an individual, get.
 
2.
1: Knowledge of the various assets needing maintenance or repair 2: Understanding of how the assets operate 3: Knowledge of where to locate needed material that is not on hand 4: Became a certified backflow tester 5: Obtained training in various mechanical equipment such as forklift and the bobcat.
 
3.
How to learn and use changing computer softwarehow to talk to customershow to handle escalated situationshow to work as a teamhow to meet goals and set new ones.
 
Question
25 of 25
Have you requested extra responsibilities in any of your previous jobs?
 
Contributing Author
Elisabeth Walter
HR Consultant
Contributing Author
Christine Pasqueretta
HR Executive
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