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Top 20 Competency Interview Questions

Question 1 of 24
How do you deal in uncomfortable situations?
Professional Answers Preview
"I have had my share of awkward situations, and having raised 2 kids, I am no stranger to them! In the workplace, if an uncomfortable situation arises I tend to face the issue head on, but in a tactful way. Sweeping things under the rug rarely helps. I have no problem being open with my team or colleagues if I am not feeling comfortable in a particular situation."
"I have learned over the years that if something makes me uncomfortable, I better dive right in. Change and growth happen outside of your comfort zone. I embrace this!"
"Uncomfortable situations do not weigh on me. I have learned how to face my problems and persevere, and I never take my feelings home with me."
Often, our work environment holds the possibility for awkward or tense situations. It can be difficult to know how to respond when you have a coworker who is moody, or when your coworker lacks social skills and constantly asks inappropriate questions. The interviewer wants to know that you can keep your cool in situations like these.
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Question 2 of 24
Name a few things you were asked to do in your most recent position that you weren't necessarily trained to do. How did you cope?
Professional Answers Preview
"When I first started my current role, I was asked to present to my team about an idea I wanted to implement that would save the company money and time. I had never done this before and the idea of presenting made me a bit nervous. I spent a good deal of time researching viable business solutions. I played around with PowerPoint and watched some YouTube videos on how to put together an engaging slide show. It turned out great and I learned a lot from the experience."
"I worked for a lean organization that had a lot of cross over between HR, Marketing and IT. Often times, I would be asked to do functions of a department I did not work under. We are all on the same team so I would figure out what to do and get it done, then later recommend a process to better handle the type of situation in the future."
"I was regularly asked to participate in internal ISO audits, which I had never done before, so I had to learn the standards and how to appropriately run an audit. I was also promoted to a team lead and had a direct report to monitor. This was my first supervisory role, so I had never approved time sheets or handled employment related concerns. I asked for advice when possible, and did research on my own time whenever necessary."
The interviewer wants to know how you approach a situation when you do not necessarily possess the knowledge to complete a task. Most of us ask others for help, or conduct research to find the answer. Highlight to the interviewer that you are competent when it comes to leading yourself to the right answer. Show that you do not get frustrated; rather, you take it as an opportunity to grow.
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Question 3 of 24
Give me an example of a challenge you overcame in your last position.
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Question 4 of 24
Do you consider yourself a patient person? How do you increase your patience level in challenging situations?
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Question 5 of 24
Tell me about an achievement you are proud of. What skills did you use to achieve this goal?
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Question 6 of 24
How has your current job changed over the years?
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Question 7 of 24
What decisions did you routinely make in your last position?
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Question 8 of 24
How do you deal with stressful situations in the workplace?
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Question 9 of 24
In your opinion, why is it important to develop relationships with coworkers?
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Question 10 of 24
How do you deal with conflict on your team?
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Question 11 of 24
Have you requested extra responsibilities in any of your previous roles?
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Question 12 of 24
Tell me about a time when you took a creative approach to solving a problem.
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Question 13 of 24
When have you taken an unusual risk in the workplace? What was the outcome?
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Question 14 of 24
How do you handle a larger than average workload?
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Question 15 of 24
Do you have confidence in your communication skills? What is your communication style?
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Question 16 of 24
How did you maintain a good relationship with your most recent boss?
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Question 17 of 24
Are you capable of handling disputes in a professional manner? How do you respond to customer complaints?
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Question 18 of 24
Give an example of when you used your listening skills to complete a task properly, or solve a problem.
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Question 19 of 24
How do you explain complicated concepts to those who may not understand?
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Question 20 of 24
How did you go about suggesting changes in your most recent company?
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Question 21 of 24
What feedback did you receive from your most recent manager?
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Question 22 of 24
What skills did you learn in your most recent position that will help you in this new role?
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Question 23 of 24
Why are you the best candidate for this position?
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Question 24 of 24
Tell me the ways in which you brought value to your most recent position.
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User-Submitted Interview Answers

Question 1 of 24
How do you deal in uncomfortable situations?
User-Submitted Answers
1.
Working in the barracks would often put me in the situation where female occupants would answer their doors in various stages of undress. I always had a command escort with me and would always inform my supervisor when these incidents would occur.
Question 2 of 24
Name a few things you were asked to do in your most recent position that you weren't necessarily trained to do. How did you cope?
User-Submitted Answers
1.
How do you handle stress?
2.
I was asked to help lay concrete. I had not poured concrete before but the journeyman I was with was a great instructor. I would not say I am proficient but I have poured concrete a few more times since the first time.
Question 3 of 24
Give me an example of a challenge you overcame in your last position.
User-Submitted Answers
1.
Rude customers, coworkers not pulling their weight.
2.
Every day is a challenge in Penneys, it is one of the busiest retails shops in Ireland at the moment. Unfortunately, its hard to please every single customer, it's difficult to give them all the attention they need, but I always manage to give them my full attention if they require my help.
3.
We were often challenged of ensuring no other utilities were affected while digging in to the ground to locate and then repair a water break. We were also challenged on some tasks that needed to be scheduled around the operating hours of the various commands around the base.
Question 4 of 24
Do you consider yourself a patient person? How do you increase your patience level in challenging situations?
Question 5 of 24
Tell me about an achievement you are proud of. What skills did you use to achieve this goal?
Question 6 of 24
How has your current job changed over the years?
User-Submitted Answers
1.
The biggest change is personnel. There has been small changes in policy and procedure but we have had employees retire and then replaced by new recruits.
Question 7 of 24
What decisions did you routinely make in your last position?
User-Submitted Answers
1.
Concerning our fraud cases, I had to decide if the information that the person sent in was sufficient enough and/or valid. Concerning our check customers, if they were eligible for additional services.
2.
I was allowed to work independently, which meant I was trusted to make safe, competent, reliable, honest, proficient, and quality decisions concerning the tasks I was assigned on a daily basis, regardless of how large or small the assigned task was.
Question 8 of 24
How do you deal with stressful situations in the workplace?
Question 9 of 24
In your opinion, why is it important to develop relationships with coworkers?
Question 10 of 24
How do you deal with conflict on your team?
User-Submitted Answers
1.
Submit Daily reports.
2.
Organisation of the registers, sorting out the roster, checking for sick calls, making sure those places are filled by other staff memebers so no tills are seen to be empty. Communicating with management to ensure that everyone is clear on who is doing what and where.
3.
1: Ensure I was fully prepared for the tasks scheduled for that day 2: Ensure my vehicle functioned properly and was adequately fueled 3: Ensure my PDA and dog sheet were legibly completed before the end of the work day.
Question 11 of 24
Have you requested extra responsibilities in any of your previous roles?
Question 12 of 24
Tell me about a time when you took a creative approach to solving a problem.
Question 13 of 24
When have you taken an unusual risk in the workplace? What was the outcome?
Question 14 of 24
How do you handle a larger than average workload?
Question 15 of 24
Do you have confidence in your communication skills? What is your communication style?
Question 16 of 24
How did you maintain a good relationship with your most recent boss?
Question 17 of 24
Are you capable of handling disputes in a professional manner? How do you respond to customer complaints?
Question 18 of 24
Give an example of when you used your listening skills to complete a task properly, or solve a problem.
Question 19 of 24
How do you explain complicated concepts to those who may not understand?
Question 20 of 24
How did you go about suggesting changes in your most recent company?
User-Submitted Answers
1.
Three monthly review.
2.
Communication with staff.
Question 21 of 24
What feedback did you receive from your most recent manager?
User-Submitted Answers
1.
I met ad exceeded my metrics the entire time I was employed.I was told that I am kind and respectful, good listener, and the desire to solve problems.
2.
Not much, positive or negative. It would have been nice to have a more in depth form of communication with my supervisor pertaining to my performance.
Question 22 of 24
What skills did you learn in your most recent position that will help you in this new role?
User-Submitted Answers
1.
To deal with employees requests for travel, accommodation, hire cars and goods.
2.
Speak with and help customers understand why their check transactions did not go through, deal with fraud cases and help clear them.
3.
To help customers know and understand why their personal or business checks declined. Offer additional services that could potentially help the in the future.
4.
I was one of three journeymen utilities plumbers assigned to the UEM shop.
Question 23 of 24
Why are you the best candidate for this position?
User-Submitted Answers
1.
Prioritising, dealing with e-mails, phone call and personnel requests from employees, working as a team, working well as an individual, get.
2.
How to learn and use changing computer softwarehow to talk to customershow to handle escalated situationshow to work as a teamhow to meet goals and set new ones.
3.
1: Knowledge of the various assets needing maintenance or repair 2: Understanding of how the assets operate 3: Knowledge of where to locate needed material that is not on hand 4: Became a certified backflow tester 5: Obtained training in various mechanical equipment such as forklift and the bobcat.
Question 24 of 24
Tell me the ways in which you brought value to your most recent position.
User-Submitted Answers
1.
I am a utilities plumber, which included the maintenance of utility assets, repair to damaged or malfunctioning assets, the reading of utility meters as well as other tasks needing completion in a timely manner.

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