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Problem Solving
Scenario Based
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Competency Interview Questions
Question 1 of 25

Give me an example of a challenge you overcame in your last position.

How to Answer
Demonstrate your positive approach to problem-solving. Show that you are proactive and competent when it comes to challenging workplace situations. Perhaps you went over and above to meet a tight deadline while taking over the responsibilities of a co-worker who was out sick. Another example could be that you trained yourself on a new software that was difficult to understand.

In your answer, focus on the steps you took to overcome the challenge, rather than the challenge itself. The interviewer wants to hear that you are determined and able to problem solve.

Answer Example
"The biggest challenge that I overcame in my last position was that I was brand new to the industry. I had sales experience; however, I knew very little about the oil and energy industry. I took my evenings and weekends to study hard on industry background, and trends. It didn't take me long to feel comfortable and confident when speaking with potential clients. All it took was some time and dedication!"
Admin Example
"When starting my last role, there were 35 critical leadership openings in the business. It was causing a huge challenge for the businesses to function and meet their key initiatives. I worked closely partnering with talent acquisition to accomplish the successful hiring and training of all roles."
Manager Example
"My last challenge was to complete product testing within a deadline that was very tight. I was able to keep the test cells running 24 hours a day by monitoring their status from my laptop at home and by asking team members on later shifts to stop by and make sure they could hear it running."
Marketing Example
"In my last position, I was tasked with fixing a very broken website. So, I not only learned WordPress, but shopped other providers and learned that WooCommerce was not the best fit for our needs, and migrated the site over to Shopify. I had to teach myself some basic code, as I had minimal resources or support within my organization. In any event, I got the site up and running and working better than ever!"
Retail Example
"When I first arrived in my position, the inventory management in our store was out of control. Clothing was stashed in the back room, in every nook and cranny imaginable. I decided to take hold of that project immediately, setting a new standard for the floor sales staff."
Sales Example
"I would say the biggest challenge I overcame in my previous position was my lack of outside sales experience. I had inside sales and account management but had never done a cold pitch. At first, it was uncomfortable, but as I became more confident in the company and my knowledge of the industry, I learned what an asset I could be in outside sales. By meeting prospects face-to-face, I could assess not only their sincerity and level of interest but also connect on a personal level. What's ironic is the thing that gave me the greatest pause about taking the position became my favorite part of the job. It's something I look forward to continuing to do daily with your organization, should I be offered the position."
Teacher Example
"The district was running a referendum to pass what would get cut from the budget and had a list of proposed cuts; elementary Spanish was at the top of the list. Being told that, purely for budgetary reasons, my job and department would be gone was quite a challenge. We saved the program, in large part due to the support of my current and former students and their families."
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