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Tell me about a time when you improved communication between yourself and a co-worker or client.

9 Answer Examples | Learn how to answer this question from professional recruiters

How to Answer

The interviewer would like to know about a time that your communication skills improved a work-based situation. Possessing the skills to enhance communication in the workplace is a precious asset. Talk to the interviewer about a time when you used your excellent communication skills to improve a potentially harmful situation with a co-worker or client. Perhaps you saved a sale, were able to reiterate the intention of an email before feelings were hurt, or you helped a cross-departmental effort to go smoothly.

Tell me about a time when you improved communication between yourself and a co-worker or client.
Answer example

"In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned that he would not acknowledge anything for which he did not have an answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was a valid form of communication for that particular client."

Admin

"I am often the main point of contact for clients which means that my communication style needs to be crystal clear. Before onboarding a new client I have a set of questions that I ask. They are discovery questions, and I then pass onto my executive. The answers come directly from the client, so no assumptions are made. It's always first-hand information that I am providing."

Manager

"I recently worked on a project with team members from multiple sites. At first, we were emailing back and forth, but that wasn't working. I implemented a regular conference call to iron out issues and communicate updates."

Marketing

"Recently, we were working with a client who continued to change the direction of our work. Our team was heading down one path and before we knew it, the client expected us to go another direction. We resolved to hold a weekly status touch base call to ensure two-way communication between our team and the client."

Retail

"Many of our customers misread our return policy and assume that they can return an item to any one of our locations. Being a franchise, this is something we cannot accommodate. I recently requested to head office that we include this caveat in our return policy more clearly. The corporate head office agreed, and implemented the changes."

Sales

"I had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need addressing. This process worked well for us."

Teacher

"I work continuously on improving communication between myself and the parents of my students. I recently polled the parents asking them if they prefer that letters are sent home, or emailed. A whopping 87% of the parents said they preferred email communication, so I implemented a regular e-newsletter containing news from our classroom and any files that needed to be signed and sent back."

Civil Engineer

"In my current position I have one particular client who was an exceptionally brief communicator. If I asked 2 questions, he would answer just one. I learned quickly that he would not acknowledge anything he did not have a direct answer for. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This was an effective method of communication for that particular client."

Academic Dean

"In my current position I have one particular board member who is an exceptionally brief communicator. If I ask two questions, he will answer just one. I learned quickly that he would not acknowledge anything he did not have a direct answer for. I began to ask him questions in a different way. For example, I will say 'Do you have an answer for me on question X?' and he will say yes or no. We then go from there. This is a useful method of communication for that particular individual."

Written by:

Ryan Brown
Ryan Brown, is the creator of MockQuestions. He has over ten years experience creating interview questions. His website has helped over 10 million job seekers in their interview preparation.
Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
Published: 01/10/2017
*Specific career answer examples vary on published date

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