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Communication Interview Questions

20 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Communication was updated on April 19th, 2019. Learn more here.

Question 1 of 20

Tell me about a time when your communication skills greatly benefited your team.

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Communication Interview Questions & Answers

  1. 1.

    Tell me about a time when your communication skills greatly benefited your team.

      How to Answer

      The interviewer would like to know how your communication skills have benefited your team in the past. Strong communication skills are required to be an active leader. How have your communication skills helped your team in the past?

      If you are struggling to come up with an answer to this question, here are a few examples that should turn the gears and help you think of a time when you communicated a message that benefited your co-workers.

      - Maybe you were the first to hear of new corporate policy, and you alerted your co-workers to the new changes.
      - Perhaps you created an efficient way to streamline a process, and you informed your team about this.
      - Maybe you found a new product or service that had a benefit to your organization.
      - Perhaps you realized an error in a project, and you alerted everyone of this before it became a significant problem.

      Rachelle's Answer

      "My team is made up of great communicators whom I have trained to take every piece of information and break it down to the simplest factor. This approach has greatly reduced in-house issues related to communication."

      Rachelle's Answer for an Admin Interview

      "As an administrative assistant, I am expected to pave the way for clear communication in the office. My ability to make timely and clear announcements positively helped our merger go more smoothly."

      Rachelle's Answer for a Manager Interview

      "We recently rolled out a large organizational change. I took a very transparent approach to communication throughout the process. I asked the team for feedback and buy-in, early in the process. We discussed some scenarios on what to expect. When the time came to roll out the change, there was minimal surprise with the new process. It was a success!"

      Rachelle's Answer for a Marketing Interview

      "I felt that some of the information our client was giving us was forced and repetitive. I asked my team to re-send the client intake form and to book a call with the director so that we could do a deeper dive into their needs before beginning their project. The discovery meeting was incredibly helpful and saved my team a great amount of potentially wasted hours."

      Rachelle's Answer for a Retail Interview

      "Our store recently went through a major renovation, and our sales team split into other locations during the reno project. I kept my team in the loop through group messaging, and we also met once per week for a drink and to discuss work. Keeping this level of camaraderie helped me to retain my team until we could be back to our location again."

      Rachelle's Answer for a Sales Interview

      "My communication skills make me very successful in sales. My clear communication style has greatly benefited my team and employer because it helps me to exceed performance targets consistently. When one person succeeds, the whole team benefits."

      Rachelle's Answer for a Teacher Interview

      "Last year a fellow teacher and I were asked to share a Grade 3/4 split class. To make this change seamless, we created a communication plan that included meeting once per week to review any hiccups. The entire faculty and our students benefitted from our ability to communicate well."

      Josh's Answer for a Civil Engineer Interview

      "I have really honed my communication skills while working on a big project where work is being shared among three of my current firm's offices. Without good communication, the project would stall and we would lose track of which office was responsible for certain tasks. I lead a weekly conference call to make sure that the team is on the same page."

      Amy's Answer for a Staffing Manager Interview

      "The candidate experience is significant. If a candidate has been interviewed in person and not offered the job, I will always recommend that the hiring manager calls them directly to talk to them further. I encourage leaders to give constructive feedback to candidates and keep candidates in their pipeline if they were great. I have also coached hiring managers on these conversations. For candidates that have not been interviewed in person, I send a templated email from the ATS that thanks them for applying and lets them know that we have filled the position. I also encourage them to keep applying. I send these emails promptly so that the candidate positively views my organization."

      Rachelle's Answer for a Kitchen Helper Interview

      "I communicate very well with others. My kitchen experience has helped me learn to clearly listen and take direction. When something is required, I am sure to speak up and ensure that I am understood."

      Rachelle's Answer for a School Cross Guard Interview

      "I am able to communicate very comfortably with parents and members of this community. I am a social person and very active in the community."

      1 Community Answer

      Anonymous Answer

      "There was a time when I had to communicate to my colleagues the process of work orders and coordination among the men at the shop. After a few informational sessions, the men worked within that structure and were more successful having boundaries to follow."

      Rachelle's Answer

      Although this is a great example, beware of generalizing when it comes to gender. It's something many candidates do, not on purpose, but it can affect the interview outcome. I have reworded, below.

      "There was a time when I had to communicate with my colleagues the process of work orders and coordination among the shop staff. After a few informational sessions, the team worked within that structure and were more successful."

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