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Communication Interview Questions

20 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Communication was updated on April 19th, 2019. Learn more here.

Question 1 of 20

Rate your communication skills from 1-10 with proper examples backing your given rating.

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Communication Interview Questions & Answers

  1. 1.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

      How to Answer

      The interviewer would like to know how you rate your communication skills. First, on a scale of 1-10, discuss how skilled are you in communication. Try to avoid giving yourself a 10, and nobody is perfect, and you do not want to come across as overly confident or someone who has no room for feedback and improvement. Alternately, avoid giving yourself too little credit. You do not want to paint the picture that you are a communication dud! Try to remain in the 7.5-9.5 range while staying honest and accurate. Use an example of your excellent communication to back your answer.

      Rachelle's Answer

      "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

      Rachelle's Answer for an Admin Interview

      "I will rate myself an eight because I value communication but, just like most people, I have things to learn. Some ways that I ensure clear communication are by utilizing multiple methods of delivering messages, and I give ample time for questions before implementing changes."

      Rachelle's Answer for a Manager Interview

      "I will rate myself an 8.5 because I consider myself a strong communicator, especially when relaying important policy changes to my team. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."

      Rachelle's Answer for a Marketing Interview

      "Communication is at the heart of what we do in marketing. We have to communicate messages, brand stories, and more. I am an exceptional communicator and will rate myself as a 9/10 and always improving."

      Rachelle's Answer for a Retail Interview

      "I will rate my communication skills a 7.5/10. I am newer to my career, but I have gone through a great deal of training in customer service. I plan only to become better! If you have recommendations on books or training, I would love to hear them."

      Rachelle's Answer for a Sales Interview

      "I should not rate myself as a 10/10 because I do not believe everyone is perfect in communication. I would describe myself as an advanced communicator since the majority of my job requires the exchange of important information."

      Rachelle's Answer for a Teacher Interview

      "Teachers need to be excellent communicators! In addition to my formal training in education, I have also taken workshops focused on dispute resolution, communication styles, and body language. I would rate myself 9/10 and continually improving!"

      Rachelle's Answer for an Advertising Manager Interview

      "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

      Rachelle's Answer for a High School Teacher Interview

      "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My faculty will attest to my clear and concise communication skills. Because I am an open communicator, my coworkers and students will let me know if I need to clarify anything."

      Clara's Answer for a Wedding Planner Interview

      "I have extensive experience with written and oral communication across a wide audience. I listen fully and carefully, and I seek to best understand how my clients prefer to communicate. I believe that strong communication can support higher levels of trust and confidence, so I place a great deal of importance and emphasis on establishing solid lines of communication early on in the planning process."

      Rachelle's Answer for a Customer Service Manager Interview

      "I describe my management style as approachable, friendly, and encouraging. I feel that when my team knows to come to me with questions, concerns, or additional training that they will get what they need to feel empowered. In turn, this translates to a much fuller, more positive customer experience. I read on your company website that knowledge, service, and transparency are the three pillars to the success of your company and team. I come prepared to uphold those pillars as they resonate deeply with my management style and customer service philosophy."

      Ryan's Answer for a Medical Assistant Interview

      "As a medical assistant, I realize that good patient care is crucial if we expect positive outcomes. This is stressful, but I always try to compartmentalize my stress and channel it, in a healthy way. I have a strong support network and yoga is my 'go to' stress reliever, after a shift."

      Rachelle's Answer for a Kitchen Manager Interview

      "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My current kitchen staff will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

      Nisha's Answer for an Union Representative Interview

      "I love communicating with all kinds of people and since this is one major part of a union representative's job, I believe that I can do it very well. I have never found it difficult to reach someone and talk about anything. My communication skills both written and verbal are excellent as per my knowledge."

      Angela's Answer for an Executive Assistant Interview

      "In my current role, I'm responsible for booking goal planning meetings. In these meetings, we book over 50 individuals for several-hour time blocks. I first collect the list for all attendees, determine how much time will need to be blocked off, and figure out a timeframe for when this meeting is required. Knowing that calendars will never completely align for 50 individuals, I connect with them to find out which times absolutely will not work for them. Next, I compare their calendars simultaneously to see if there is a time that works for the majority. After that time is identified, I connect with the ones it didn't work for to see if they can move some things around."

      Heather's Answer for a Patient Services Coordinator Interview

      "Excellent. I believe communicating well is a required skill for this profession and I believe that is one of my best assets. I enjoy communicating both with the hospital staff and with patients."

      Rachelle's Answer for an Usher Interview

      "I pride myself on my excellent communication skills. For instance, (... X example of your excellent communication skills, e.g., when working on a team project in a professional or volunteer capacity, or in a university setting)."

      Nolan's Answer for a Customer Experience Specialist Interview

      "My communication skills are strong. I know this role needs someone who not only listens but clearly articulates. I practice active listening, and when I speak or write, I try to say what I mean and mean what I say. This is a standard that applies to all my interactions - professional and personal. It also applies to collaborative work and interactions with customers. My previous experience as a Customer Experience Specialist has sharpened these skills. I've also made a habit of reading and writing as a means to improve my communication skills."

      Krista's Answer for a Rehabilitation Counselors Interview

      "I would describe my verbal and written communication skills as excellent. I understand that many of my patients have a disability that might make it hard to comprehend what is being said. When working with my patients, I like to take complex information and explain it in simpler terms. I then ask my patient to repeat what I have told them to make sure they understand what I am saying."

      Rachelle's Answer for a Front Desk Interview

      "The most common customer service issue I have come across in my current role is customers waiting too long in line. Due to budget cuts, we have been understaffed for quite some time now, which often means longer wait times. To help resolve this, I stay late during peak times. I help at the front desk, chat with people, and create an overall collaborative vibe. My efforts have alleviated the situation significantly, and customer complaints have dropped approximately 15%."

      Darby's Answer for a Nursing Aide Interview

      "I've always been motivated by the challenge of a tough situation. In my last role, I came across a particular patient who refused to participate in any activities. I was told he was 'always gruff and impossible.' I talked with him and was able to find something we had in common, which calmed him down. After the patient saw me make an effort to better understand his situation, he became much more agreeable to my aide. I love facing and overcoming challenges on such a personal level."

      Cassandra's Answer for a Recreation Workers Interview

      "At my last camp we stayed within yelling range of each group in case situations like this happen. My policy at my last camp was to chase after by having eyes on them, so we could make sure the camper didn't get hurt. With our radios we would also let the nearest group know support is needed as well as one of our directors coming to help the situation. The follow through by our directors talking to parents is also important for consequences. Depending on the age of the student could be suspended from camp."

      Ryan's Answer for a Ticket Agent Interview

      "I pride myself on my excellent communication skills and would rate my communication skills as excellent. In the customer-facing roles that I've held throughout my career, including sales roles, I always take the time to listen to my customers' needs and use what I learn to find the best approach with them. In this role as a Ticket Agent, I would pay close attention to a customer's needs in terms of budget and timing for travel, and then I'd assist them in finding the best flights. A positive attitude and a willingness to listen goes a long way with customers."

      Rachelle's Answer for a Dishwasher Interview

      "I will rate my communication skills as an 8/10 as I will, on occasion, have times when I am not as clear as I would like to be. My current co-workers will attest to my clear and concise communication skills. I fully understand the need for clear communication in a kitchen environment."

      Krista's Answer for a Thoracic Surgeon Interview

      "I believe I have excellent communication skills. One example of how I gauge my communication skills is how I explain a complex medical procedure to a patient in a less complex way and have them tell me in their own words how the procedure will go. I want to make sure my patients understand everything about their illness and surgery, and I do not mind taking the extra time to make sure everything is clear to them. I recently had a patient referred to me by his cardiologist, and he did not understand his diagnosis. I explained to him in simple terms what was going on with his heart and lungs, and he seemed relieved to finally comprehend the nature of his illness."

      Christine's Answer for a Line Cook Interview

      "They are excellent. People have told me I am a strong interpersonal communicator. I try to adapt my communications to my audience as I realize people have differing communication preferences. Most importantly, I communicate transparently. I like to let my team know what I am doing and when needed, why I am doing it. Communication is the key to success and I specialize in applying this to my role as a line cook."

      Ronda's Answer for a Branch Manager Interview

      "I would describe my communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken communication, writing, and business administration courses. I often utilize written communications as a follow-up to verbal communications. They provide a great resource for associates to go back to and reference, plus they might answer any questions that come up along the way."

      Rachelle's Answer for an Urban and Regional Planners Interview

      "I have been told by my current manager that my communication skills are very good. I try to always break my emails and phone conversations down to the simplest facts so that everyone involved is receiving the most pertinent information. I also possess great follow up skills."

      Rachelle's Answer for an Electrical Technician Interview

      "I would describe my written communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken university courses related to writing RFP's and quotes."

      Rachelle's Answer for a Model Interview

      "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. The photographers and other professionals I have worked with in the past will attest to my clear and concise communication skills."

      Krista's Answer for a Respiratory Therapy Technicians Interview

      "I believe I have excellent communication skills that I have gained through my education and work experience. I can give treatment plans to my patients that they understand. I instruct them how to use the prescribed breathing treatments in a way that is not confusing to them. I communicate effectively with my coworkers and peers, so there is no miscommunication. I am a good listener, which helps me understand a situation and prepare an appropriate response."

      Rachelle's Answer for an ABE Teacher Interview

      "I would rate my communication skills a 9/10. Firstly, I do my best to plan lessons thoroughly. I also script out many of them. Even so, I know that I can only be so precise, which is why I leave room for feedback from my students. And I can tell when a concept has taken root because the kind of conversation that comes out of a clear transference between teacher and student is quite different from one in which students are not clear about what I said or seem disengaged. There is always room for improvement, but I understand the importance of my words and the necessity to be brief, clear, and direct."

      Krista's Answer for a Music Therapist Interview

      "My communication skills are excellent. I feel communication skills are one of the most important aspects of this job. I actively listen to my patients and watch their body language to see if music therapy works for them. I explain to the patient and their family members what their treatment plan entails and must communicate with other team members to be on the same page. I also document my findings in the patient's medical chart, so it is important that I have excellent written communication skills."

      Rachelle's Answer for an Investigator Interview

      "I describe my written communication skills as informative and easy to digest. I like to use bullet points so that the important reading points are obvious to the recipient. As a seasoned investigator, I have developed strong written communication skills over the years. I spend a lot of time working on various investigative teams and have to be able to communicate clearly through the written word for the times I may not be present to explain my reasoning or findings."

      Rachelle's Answer for an Air Traffic Controllers Interview

      "I would describe my written communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken university courses related to communication, writing, and journalism."

      Rachelle's Answer for a Food Service Manager Interview

      "Currently, I have six full-time employees and five part-time associates and am the only manager in the restaurant. In a previous role, I had as many as 18 employees but had another manager with which I shared responsibilities. How many staff members would I be managing in this position?"

      Rachelle's Answer for a Telephone Operators Interview

      "I would rate my communication skills 10/1; I pride myself on my excellent communication skills. For instance, while working for (X company) as a/an (X position title), , I had to (X duties involving advanced communication skills). I did such a good job that my clients told my supervisor how effectively I had worked."

      Rachelle's Answer for a Grounds Maintenance Worker Interview

      "I have always been told that my communication skills are strong. I try to communicate in a way that is simple and sincere. I like people, so that is easy for me. Clear and simple communication is the best way for me to be spoken to as well. I like to know what my responsibilities are for the day and go from there. If I have questions, I will certainly ask for clarification."

      4 Community Answers

      Anonymous Answer

      "I will rate myself an eight because I value communication but, just like most people, I have things to learn. Some ways that I ensure clear communication are by utilizing multiple methods of delivering messages, and I give ample time for questions before implementing changes."

      Rachelle's Answer

      Nice work! Your answer is well organized and you give yourself a realistic rating showing that you know there is always room for improvement.

      Was this answer helpful? Yes (5) or No (1)
      Anonymous Answer

      "My communication skills are an 8 out of 10. I especially excel when placed on project teams, where I have to collaborate with other coworkers."

      Rachelle's Answer

      Showing off where you excel is a perfect touch! Well done.

      Was this answer helpful? Yes (2) or No (1)