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Communication Interview Questions

20 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Communication was updated on April 19th, 2019. Learn more here.

Question 1 of 20

How do you build rapport with your clients?

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Communication Interview Questions & Answers

  1. 1.

    How do you build rapport with your clients?

      How to Answer

      The interviewer would like to know your methods when it comes to getting to know your customers and building trust with them. When you have a great relationship with the stakeholders, you will be more successful in your work and more likely to stay longer-term.

      Some ways that you can build rapport with your clients include:

      - Do what you say that you will
      - Ask them questions about themselves
      - Use the same jargon and industry terms they use
      - Set clear expectations, on both sides, from the start
      - Remember their names
      - Show your extensive knowledge base
      - Always be presentable in looks and actions

      Rachelle's Answer

      "To build client rapport, I ensure always to do what I say that I will. My clients need to be able to rely on me, and feel 100% confident that I will deliver over and above their expectations at all times."

      Rachelle's Answer for an Admin Interview

      "In my current organization, I am usually the first person that a potential new client sees. To build rapport, I make sure always to look and act presentable. First impressions truly are everything! I am always friendly, available to help, and with a smile. If I do not know the answer to their question, I will go the extra mile to find out, rather than saying 'I don't know.'"

      Rachelle's Answer for a Manager Interview

      "The fastest way to build rapport with my clients is to always deliver on time and a better product or service than they initially expected. When a client can trust that you have their back, they will give you more business and tell others about you in return."

      Rachelle's Answer for a Marketing Interview

      "I am a naturally curious person which means that I often build a rapport with my clients by asking them questions about themselves. I like to know about their business, their career path, family, hobbies, and how they got to where they are today. Most people enjoy talking about themselves, so this approach is usually a very successful one."

      Rachelle's Answer for a Retail Interview

      "I find in fashion, and retail in general, employees will use subjective terms that clients do not understand. When I am explaining the features of a product or garment, I like to use terms that the clients would use, and understand. I feel that speaking on the customers' level of understanding is a fast way to build a rapport with them."

      Rachelle's Answer for a Sales Interview

      "The number one rule of sales, and building a solid rapport with your client base, is to remember! Remember their names, their kids' names, important dates, where they went on vacation, and their favorite lunch spot. When you remember details, it shows that you care. This approach has never failed me."

      Rachelle's Answer for a Teacher Interview

      "Building rapport with my students and their parents is crucial to me. By displaying that I care, and showing the expertise that I have in the areas of Science and Spanish, the students are more willing to listen to what I have to say. In turn, the parents are more collaborative when it comes to homework assignments, and times when I may ask the students to study a little bit harder."

      Rachelle's Answer for a Design Consultant Interview

      "To build client rapport, I ensure always to do what I say that I will. My clients need to be able to rely on me and feel 100% confident that I will deliver over and above their expectations at all times."

      3 Community Answers

      Anonymous Answer

      "The way I build rapport with my clients, is I make sure they know that they can trust me, I always do what I say, and I am reliable. Plus, I am always prepared for meetings and that I have my deliverables on or before the deadline."

      Rachelle's Answer

      These are all excellent ways to build rapport with your clients. Nice work!

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      Anonymous Answer

      "I build rapport by asking questions and trying to get to know the person. Then remembering important things about them and trying to incorporate that into our conversations. That shows I do genuinely care."

      Alexandra's Answer

      Great answer!

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