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Communication Mock Interview

To help you prepare for your next job interview, here are 20 interview questions and answer examples focused on your communication skills.

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Question 3 of 20

Tell me about a time when you improved communication between yourself and a co-worker or client.

"In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned that he would not acknowledge anything for which he did not have an answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was a valid form of communication for that particular client."

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How to Answer: Tell me about a time when you improved communication between yourself and a co-worker or client.

  • 3. Tell me about a time when you improved communication between yourself and a co-worker or client.

      How to Answer

      The interviewer would like to know about a time that your communication skills improved a work-based situation. Possessing the skills to enhance communication in the workplace is a precious asset. Talk to the interviewer about a time when you used your excellent communication skills to improve a potentially harmful situation with a co-worker or client. Perhaps you saved a sale, were able to reiterate the intention of an email before feelings were hurt, or you helped a cross-departmental effort to go smoothly.

      Answer Example

      "In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned that he would not acknowledge anything for which he did not have an answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was a valid form of communication for that particular client."

      Admin

      "I am often the main point of contact for clients which means that my communication style needs to be crystal clear. Before onboarding a new client I have a set of questions that I ask. They are discovery questions, and I then pass onto my executive. The answers come directly from the client, so no assumptions are made. It's always first-hand information that I am providing."

      Manager

      "I recently worked on a project with team members from multiple sites. At first, we were emailing back and forth, but that wasn't working. I implemented a regular conference call to iron out issues and communicate updates."

      Marketing

      "Recently, we were working with a client who continued to change the direction of our work. Our team was heading down one path and before we knew it, the client expected us to go another direction. We resolved to hold a weekly status touch base call to ensure two-way communication between our team and the client."

      Retail

      "Many of our customers misread our return policy and assume that they can return an item to any one of our locations. Being a franchise, this is something we cannot accommodate. I recently requested to head office that we include this caveat in our return policy more clearly. The corporate head office agreed, and implemented the changes."

      Sales

      "I had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need addressing. This process worked well for us."

      Teacher

      "I work continuously on improving communication between myself and the parents of my students. I recently polled the parents asking them if they prefer that letters are sent home, or emailed. A whopping 87% of the parents said they preferred email communication, so I implemented a regular e-newsletter containing news from our classroom and any files that needed to be signed and sent back."

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "In my last job, there was a vendor who was not answering my e-mails in a timely fashion, so I decided to schedule weekly meetings to update each other and discuss any issues in the invoices."

      Cindy's Feedback

      Good solution! This answer also demonstrates initiative. Did it work? What was the result?
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