The interviewer would like to know if you are the type of employee who would be proactive if you noticed room for change. Think of some ways you have made an impact at work. When you see something that could be improved, do you take action? Provide an example that shows you have a high level of engagement, and the required confidence to recommend a change.
"In my most recent position I implemented a work-share program when profits were declining. It was an answer to pending layoffs, and although it temporarily cut hours back for our warehouse staff, it saved us from having to make layoffs."
"In my most recent position, I suggested that we eliminate the use of fax machines by better utilizing our company technology and shared servers. I calculated the cost-savings for my boss, and it turns out that it saved us over $500/month on paper. Not to mention the positive environmental impact."
"I implemented a suggestion box regarding workplace safety initiatives. The employees were full of great ideas about how to continually improve our safety standards."
"When I started my current position, the company did not have an organized email marketing system or organized list of subscribers. I proposed compiling our current customer list and rolling out an email marketing campaign that would connect them with our blogs, different sales initiatives, and continue to grow our e-commerce efforts. Over the course of three months, I built out our subscriber list, increased that base from 426 to 1754 and have seen e-commerce sales correlate with that increase."
"In my previous role, I was responsible for merchandising our department's floor. I decided it would be more cohesive to also collaborate with the surrounding departments, and pitched the idea to the other managers and staff. They loved it, so I was responsible for leading a team to collaborate on a bi-weekly theme and work together to develop and execute that vision."
"I was part of creating and implementing a cohort of employees to suggest, plan, and execute company-wide issues that needed addressing. For instance, we identified that we needed a better, formal mentorship program for new hires. So, we created one. We crafted guidelines, gained approval from the executive team, and implemented the changes."
"One example that I'm particularly proud of is the immersion program that I helped spearhead and implement. We work as pen pals with a local school that has a dual language program, and one day per year, we go and spend a day in their classroom that is conducted 80% in Spanish. The kids love the social component, and learn so much."