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Rachelle Enns
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Behavioral
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Phone
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Leadership
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Tell me about a time when you disagreed with your boss.
TIPS TO PREPARE
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OUR COACH SAYS
Example #1
"(Situation) A few months ago, the role of Administrative Lead came up in a different department. (Task) My boss and I disagreed about whether my assistant was right for promotion. I knew that I needed to support my case and support my recommendation for her promotion. (Action) He believed that she should remain in her current role, and I also knew she wasn't quite ready; however, I knew that we'd lose a valuable team member if she weren't given a new opportunity soon. I made a 30-day growth plan for her, along with milestones and regular check-ins. (Result) After the 30 days, my boss and I agreed to promote her since she responded very well to the additional coaching and met promotion requirements."
Example #2
"(Situation)My previous boss wanted to have a large hand in our social media marketing despite his lack of understanding of how it worked. He wanted to add complicated pricing and photo collages. (Task) As an experienced designer, I felt that a simple teaser and call to action was enough. (Action) After much discussion, we compromised, and each did it our way for one week. We then collected the insights related to customer engagement on each. (Result)I was correct in my stance. After that, he allowed me to manage our social media independently."
Example #3
"(Situation) Some time ago, I had a boss that regularly forced overtime on employees at the last minute. (Task) I was the Assistant Manager at the time and could quickly see team morale sinking. (Action) I spoke with him at length about team morale. I approached the conversation with data and facts, rather than emotion. (Result) He agreed to start giving the overtime notice sooner, making everyone's lives easier."
Example #4
"(Situation) In a previous role, my supervisor believed that the company did not need to invest time or money into growing an email distribution list. (Task) As a skilled Marketing Manager, I strongly disagreed. (Action) I approached the topic gingerly and used hard numbers from case studies and tied them to the company's business goals. By removing emotion from the equation and focusing strictly on data and analytics, I was able to lay my stance out in a way that would be hard to dispute or elicit an emotional response. (Result) Ultimately, my supervisor gave the green light for piloting the program, and it was a great success. I built an email list of over 10,000 contacts, and our conversion rate increased by nearly 25%."
Example #5
"(Situation) One situation that stands out was a disagreement with my boss at Company ABC over the distribution of tasks among the two store shifts. (Task) I was the Floor Manager, and I could see that my night shift team was struggling to keep up with expectations. (Action) I asked my boss for a private meeting to discuss her approach, and I provided examples of how her methods seemed to be hurting the night shift team morale. (Result) At first, my boss was not thrilled since the conversation questioned her authority and knowledge of the team. However, after explaining how it was impacting team morale, productivity, and ultimately - my influence as a leader, she agreed to try my leadership approach. In the end, we were able to disperse tasks evenly among day and night shifts, while maximizing productivity and increasing store sales."
Example #6
"(Situation) Last year, my Sales Director and I disagreed on the pending termination of one of my sales employees. (Task) As a Sales Manager, my philosophy is to train and coach before terminating. (Action) I expressed my desire to spend additional time training this employee. I presented the fact that it would be more expensive to replace this person than to re-train. The Director and I agreed that if this person missed their targets for another 30 days, we would move forward with termination. After coming to a middle ground, I created a plan to spend five additional hours per week with this individual for three weeks. (Result) Remarkably, his performance improved by over 40%! This sales rep is still with us and often lands on the company's 'Top 10' list for sales performance."
Example #7
"(Situation) Last semester my Department Lead and I did not see eye to eye on a curriculum change. (Task) I am the Learning Leader, and we collaborate regularly. I have worked carefully to develop a good rapport with her, so I needed to approach the discussion with diplomacy. (Action) In this situation, I created a short presentation with stats and facts to support my opinion. (Result) Although she did not agree with my points, I did learn that it's okay to disagree as long as the conversation remains respectful. As a result, we have become more innovative and thoughtful with the policies, curriculum, and lessons we implement."
Example #8
"The owner of my shop and I disagreed on the pending termination of one of my employees a short time ago. I wanted to spend time training him a bit more after he missed a few important repairs on customer vehicles. My boss wanted to terminate him immediately. I presented to my him that it would be more expensive to replace him than to re-train. He agreed, and we came to a middle ground."
Example #9
"Working on a budget for an event, I shared it with my boss to get his approval. He wanted to go with a vendor who did flowers for us in the past because they were cheaper. I explained my experience with them, but my boss insisted we use them. I asked if I could take a couple of hours to get bids from a few other florists before we made a decision and he agreed that was a good idea. I ended up finding a better florist with a solid reputation who gave us a great product and we stayed within our budget."
Example #10
"One of the physicians and I disagreed on the way patients should be scheduled. I wanted to spend time training him a bit more. My director wanted to terminate him immediately. I presented to my director that it would be more expensive to replace him than to re-train. He agreed and we came to a middle ground."
Example #11
"I recently read that the average company spends $200-$350 per day on social media advertising. That is a budget that adds up quickly, especially if there is little to no return. I make sure that my work generates conversions by first getting ideas from the audience or my employers' customers. When I know for a fact that I am writing about a topic that is interesting to them, I know it will convert. Second, I make sure to educate the reader. When your audience learns something from you, they are much more likely to subscribe, return to your site, or share your content."
Example #12
"When working as a/an (X position title) for (X company), (... X example of a conflicting situation with a superior). To resolve the situation in a timely fashion, I (... what you did to revolve the situation). I remained respectful and professional and in the end, the situation successfully resolved."
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Our interview questions are created by writers, most of whom have a long history of recruiting and interviewing candidates. They do not necessarily have experience interviewing or working with the companies, careers or schools they may write for on MockQuestions.com. We strive to match our experts' background and expertise with the appropriate question sets found on our website.