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1.
How do you handle conflict in the workplace?
TIPS TO PREPARE
TOP ANSWERS
OUR COACH SAYS
Example #1
"My style of conflict management is upfront, yet - I swiftly move on. In the five years that I have worked for my current company, I have only come across one instance of conflict. One of my staff members did not show up for their shift, so I was forced to cover their shift. Because of this, I missed my daughter's dance recital. I was upset about it but wanted to do my part as a team player. The next day, the delinquent employee came in and didn't say a word. He didn't apologize to me or thank me for my time. I approached him and told him how his actions impacted my day. He did not respond how I wanted; however, I let it go after I said my part. You cannot change the actions of others, but you have to take responsibility for how you handle your side."
Example #2
"One point I learned when obtaining my Business Admin degree is that conflict is often a symptom of poor communication, so when conflict arises in the workplace, I am sure to address the situation by starting at the root of the issue - communication breakdown. With most things in life, I like to address conflict upfront rather than let them fester into a more significant issue. Speaking to someone openly, while making sure they don't feel as though you are attacking them, can yield excellent results, I find."
Example #3
"I start by identifying the possible reasons for the conflict, poor communication, absence of required materials, employee morale being down, etc. From there, I talk directly with the persons conflicting to find solutions and get everyone back on track."
Example #4
"I feel that I stay out of conflict for the most part. I am happy to be involved in a debate or intellectual set of differences, but when people start taking it personally or attacking one another, I remove myself from the situation. I love to collaborate and am always up for a friendly debate, however!"
Example #5
"I'd say that conflict makes me uncomfortable but is entirely necessary at times. I try to stay out of it and let my coworkers handle it themselves since there is something to be learned from hashing it out without interference. That said, I am always paying attention to be sure that it doesn't go too far. When necessary, I am sure to step in and mediate, telling the parties to take a bit to cool off before we dive back in. I feel that this has been very effective for me in the past and it's something I will continue to do as a retail manager."
Example #6
"In a previous role, another employee and I seemed to be clashing. Nothing overt or truly problematic, but we worked together frequently, and it was becoming toxic. Rather than let it fester, I asked to speak with her for a quick minute. We grabbed a conference room and talked. We aired out any grievances we had and quashed them right there. We went on to be great teammates and ultimately became friends outside of work as well."
Example #7
"There will always be creative differences among teachers regarding our philosophies on teaching, or homework. Anything you could disagree on- we do! However, I like to approach any conflict about teaching philosophies as an opportunity to explain my perspective, why I believe what I do, and let them do the same. This way, I can potentially learn from them. It is also important to remember, both the most senior teachers and the newest hires have something important to contribute."
Example #8
"My style of conflict management can best be described as upfront, yet - I swiftly move on. In the five years that I have worked for my current company, I have only come across one instance of conflict. One of my staff members did not show up for their shift, so I was forced to cover their shift. Because of this, I missed my daughter's dance recital. I was upset about it but wanted to do my part as a team player. The next day, the delinquent employee came in and didn't say a word. He didn't apologize to me or thank me for my time. I approached him and told him how his actions impacted my day. He did not respond how I wanted; however, I let it go after I said my part. You cannot change the actions of others but you have to take responsibility for how you handle your side."
Example #9
"My coworker and I had a misunderstanding about the schedule. We both got frustrated, so I took a step back and asked if we could talk about it when we are both calm so that the tension didn't escalate. The next day I pulled him aside and asked if we could talk. We both shared our sides of the story and realized it was just a miscommunication."
Example #10
"Since the job of anesthesiologist assistant is is very team-based, it is common to run into conflicts in the workplace, and I have found myself in the midst of many workplace conflicts over the years. However, I am not the type of person who enjoys working in an environment that is riddled with conflict and dramatics, especially when there are patients to take care of, because I do not want the focus to be taken away from the patient. If I find myself in the middle of a conflict, even if a co-worker is being passive, I feel that it is best to address it head-on, with professionalism. Using open communication and a good attitude, I am typically able to work with my coworkers to resolve conflicts before they turn into larger issues."
Example #11
"My style of conflict management can best be described as upfront, yet - I swiftly move on. In the five years that I have worked for my current facility, I have only come across one instance of conflict. One of my nurses did not show up for their shift, so I was forced to cover their shift, resulting in me working a double. Because of this, I missed my daughter's dance recital. I was upset about it but wanted to do my part as a lead nurse. The next day, the delinquent employee came in and didn't say a word. He didn't apologize to me or thank me for my time. I approached him and told him how his actions impacted my day. He did not respond how I wanted; however, I let it go after I said my part. You cannot change the actions of others but you have to take responsibility for how you handle your side."
Example #12
"One of my co-workers wasn't carrying their weight, which meant everyone else had more work to do. I chatted with her one day at lunch, and she shared some personal issues that had been interfering and we agreed she needed some help with her projects. We all met with our boss and we determined a temporary solution to help her while she resolved her issues outside of work."
Example #13
"There was a point when there was a conflict between few of my colleagues and the situation at work place had become really tensed because of that. I decided to intervene and talked to both of the parties, listened to their view points and discussed the issue with them together. We were able to reach a common stand after the discussion and both the parties were satisfied. We made sure that the route for dialogue was open after that and no such situation arise in future."
Example #14
"Not too long ago I witnessed a workplace conflict between a nurse and a fellow Radiologist. I wasn't personally involved but unfortunately I was dragged into the issue because I witnessed the conversation. I kept things professional and simply gave the facts without bias or emotion. I really try to stay out of all workplace conflict and drama."
Example #15
"My co-worker and I were pulling charts for the next business day. I asked my co-worker if she would mind grabbing the phone since it was ringing next to her she slammed the records down and stormed out. I answered the phone, pulled my last two charts and headed back to talk to her. I thought that the 10 minutes between her outburst and me going back there would give her time to cool down. After confronting her and asking if I could be of help she opened up about stress at home and apologized for taking it out on me. To this day we have a great working relationship."
Example #16
"I am generally very good at managing conflict. One example that I can give you is quite recent. Last month I had a client who had been over-billed in error. They were quite upset with the oversight as they are a long term client. I ensured them that our billing department would review all of their previous invoices to ensure this was a one time incident. It turned out very well and they appreciated my transparency and willingness to solve the problem immediately."
Example #17
"I think the most important thing is to listen first. I approach each situation with a humble attitude and make sure not to take anything personally. Communication is important, but listening is the first step towards a peaceful resolution!"
Example #18
"I pride myself on my excellent conflict resolution skills. For instance, when working as a/an (X position title) for (X company), I (... X example of a conflicting situation). To resolve the situation in a timely fashion, I (... what you did to revolve the situation). I remained respectful and professional at all times and ensured that (X person involved in the conflict) had a chance to be heard. In the end, the situation resolved and we were able to successfully complete the project."
Example #19
"One example of my ability to handle and resolve conflict is a situation that occurred while working as a/an (X position title) for (X company); (... X example of a conflicting situation with an individual or different parties). To resolve the situation in a timely fashion, I (... what you did to revolve the situation). I remained respectful and professional at all times and ensured that (X individual/parties involved) had the chance to be heard (...). In the end, the situation resolved and we were able to successfully move forward."
Example #20
"Difficult co-workers will be present nearly anywhere. I choose to focus on my job at hand and, so long as safety or human relations are not being affected, I go along with my day."
Example #21
"At my previous job, one of my client's records went missing. The last person who handled it was my colleague but she had no idea where it was as well. As the papers contained confidential information, it was a serious concern for our team. Instead of pointing fingers, my coworker and I broached the subject to our boss. We searched the entire office and the file in question was found at someone else's table. Turns out that it was mistaken for another document. It was a lesson learned for all of us to become more responsible in handling files. Nevertheless, it was a good thing that none of us were quick to lay the blame so easily for a problem that was so quickly resolved."
Example #22
"When dealing with conflict, I first listen hard to the other person or people on the other side of the issue to be sure I understand what their argument is, and try to determine their open-mindedness to hear another perspective. I then lay out my case and hear their response. I either sell them on my side, get sold on their point of view, or compromise to make both sides as sanguine as possible to move forward to a mutually agreeable outcome."
Example #23
"I recently experienced a conflict with a patient. They were upset about their service and aimed their anger directly at me. It was very public, as the patient was loud and visibly angry. I was able to keep my voice calm and asked them to step into a more private area to discuss a resolution. I gained their trust and assisted them through their issue."
Example #24
"One of my co-workers wasn't carrying their weight, which meant everyone else had more work to do. I asked her to coffee so that we could chat outside of the workplace. After talking with her, she shared some personal issues that had been interfering and we agreed she needed some help with her projects. We all met with our boss and we determined a temporary solution to help her while she resolved her issues outside of work."
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