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Behavioral Interview Questions
1. Think about a difficult boss, professor or other person. What made him or her difficult? How did you successfully interact with this person?
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Behavioral Interview Questions
2 of 10
Give me a specific example of a time when you used good judgement and logic in solving a problem.
 
User Submitted Interview Answers
1.
- In a previous role, I processed government rebates for medical expenses. This was specifically pertaining to disabled individuals with careers. Medicare had undergone a change of system, which was effecting the eligibility of a patient in a false way. There was a time when I was processing a disabled individuals rebate claim, and it was declined. The patient became extremely distressed, as did the carer. I knew that this specific individual was living in a share house, and didn't have a separate bank account to pay the bill. In theory, I should have explained to the patient and carer that they would have to speak to medicare directly, however, in trying to reduce customer effect and being highly empathic and caring, I politely asked them if they could wait until I had spoken to medicare for them. During my conversation with medicare, I was able to rectify the issue by providing the patients relevant details that had seemed to have disappeared from their system. By doing so, I was then able to explain to the career and patient what had happened, and was able to processes their claim without issue. I feel as though I made the right decision in this instance because of circumstance, and it would not have only been unkind, but also illogical, to dismiss the patient when I can help.
 
2.
I try to approach every problem solving solution with good judgement and logic.
 
3.
Looking a machines in the clinic and being about the put two and two together and being about to get lab results.
 
4.
Diffucult customer complain.
 
5.
Which extras each animal needs.
 
Question
3 of 10
Describe for me a time when you failed at something and how you responded.
 
User Submitted Interview Answers
1.
I failed to convince my boss not to change an important procedure. I submitted a fair argument for not eliminating the procedure. So, I felt that my next step was to complete the procedure in the new format and let the action play out. It would either prove to be detrimental or save time over the course of the implementation.
 
2.
I feel that I am an even tempered person, friendly, able to get along with all types of people and personalities. There was one instance when I learned, that no matter how you try, you can't please everybody. I worked with a sales representative that other classified as a 'difficult person'. Upon first meeting him, I realized why. He was arrogant, loud, aggressive, and constantly bragged about himself....even when he was selling to others. I was amazed at how someone like that could actually sell anything. BUT, I learned another valuable lesson- that everyone has strengths and value. Some of his top customers described it this way- "I wouldn't want to hang out with him or be best friends, but he is direct and you always know what you are getting with him".<br /><br />I tried and tried to work with this man, but could not find the 'key to successs' but I did keep trying until he eventually left the company to open his own business.<br /><br />And although I did not accomplish my goal of working more closely with him, I did learn alot from him.
 
3.
In the clinic you get a customer that is a long time customer there, I didn't not know about the pet at the time. I took note of the situation. I apologized to the customer and explained that I was not aware of the situation but would be able to go over with Veterinarian and see if we could bring them in right away.
 
4.
I just went right back to fix it because I know I am capable to do almost anything I put my mind to.
 
5.
Fails a test but you keep on trying.
 
Question
4 of 10
Describe a situation when you or a group that you were a part of were in danger of missing a deadline. What did you do?
 
User Submitted Interview Answers
1.
Told the group if they didn't get there act together that drags everyone down. If they wanted to mess around I would ask the teacher for them to leave to group.
 
2.
I've never been in that situation because I use my time wisely and like to get things done right then and there.
 
3.
Seattle center event - all hands on deck.
 
4.
I was in the this group we had a project that was due but we had to work real hard to reach the goal..
 
5.
Late on paper - emailed the professor explaining that I had been sick and asked for an extension and included what I had done and outlined the rest for him to see where I was going with this.
 
Question
5 of 10
Give me an example of when you had to work with someone who was difficult to get along with.
 
User Submitted Interview Answers
1.
At Wrights, I came into a newly created position where the company wanted to hire someone from outside to bring a fresh perspective to the marketing mix. There was a lady at the company who thought she should have been promoted to the position due to her experience there. She insisted on interviewing me along with the hiring manager and had to give her approval for me to be hired. She did not agree to report to me and had a hard time adjusting as she was given the responsibilty of training me.<br /><br />I sensed this as we worked together, even thought the manager did not prepared me for the conflict as she should have. When I talked to the manager, she did admit it and gave me a little background on the situation, but left it up to me to resolve. I ended up stiing down with the lady and being honest- explaining my background, why I was chosen and how we could work together. I also empathized with her situation and promised to always be straight with her. <br /><br />We ended up working well together, and she would come to me for advise on how to further her career, how to get the training she needed to advance and how she could improve in her job.
 
2.
Try to make the best of the situation. Not step on any toes. Do the job.
 
3.
I generally get along very well with most people, although there have been times in my working career that I have had minor difficulties due to personality conflicts and differences in working styles. I try my best to put myself in the other persons position, and find a common positive. In these situations I find that remaining open minded and giving that little extra to do little things like say hello or offer my assistance helps ease my feelings of fustration and in most cases has helped.
 
4.
yes i faced that situation. while in my college i present paper on other instituations. at the time i cope up with a guy who is entirely different on behavoiur and decisions. i adopt and shape myself to that situations and made that presentation successful.
 
5.
Working with an employee with a chip on his shoulder and planning with them for 8 months by letting them step up to the plate and we all worked as a team,.
 
Question
6 of 10
Give a specific example of a time when you had to address an angry customer. What was the problem and what was the outcome?
 
User Submitted Interview Answers
1.
The guest complained about the time it took to make his sub. He was offered a free coupon on the spot to revisit our store again.
 
2.
Scotti not getting his meds back.
 
3.
There was a customer that was not happy about giving her pet so many shots. The customer explained not your gonna hurt my dog no she is gonna get sick. I told the customer last time she got shots for her pet, was her pet in pain or was it sick, the customer explained no but I will not let you give that many at the same time. I gave her the option to give them separate. She was happy with that and was able to give her dog shots separately.
 
4.
I hit him so much and kill.
 
5.
Customer lost 500 dollars . Complaining that slots don't pay here and was never coming back . Playing is all about luck. Lots of people win too.
 
Question
7 of 10
Give me an example of a time when you came up with an innovative solution to a challenge your company, class or organization was facing.
 
User Submitted Interview Answers
1.
I rewrote an incident form for a major retail group based on a judgement finding against us so that we wouldn't face a similar finding in the future. additional questions on it produced better starting information for investigations.
 
2.
Once a reservation was missed in the system and we were fully booked. The custumer called that he is in the airport and waits for his car. I kindly request him to give me 5 minutes and I call back. I subrented a car fr.
 
3.
Food organization; splitting new members up into groups.
 
4.
Past Due Performance report at Subaru. Collected six months of data.
 
5.
Meetups - how to feed more people than we have space for.
 
Question
8 of 10
Tell me about a time when you worked on a team and a member was not doing their share of the work.
 
User Submitted Interview Answers
1.
- New team member. Lack ability to use the system and lacked knowledge of policies. I was doing half their work. - I asked my manager if I would implement a buddy system for a week, in order to get her up to speed. I also wrote protocols and instructional manuals with pictures so that the new member had a reference point. - outcome was the member doing their share of the work, and we built the rapport to have open channels of communication.
 
2.
I worked with a team developing health and nutrition curriculum for high school students to present to elementary students. When I saw one team member not doing their share of the work, I first made sure they understood their part, checked if they had questions for the team, or if they needed any clarification. I have found in a some projects, a member doesn't want to ask for help and this holds them back from completing their part. Communication is key to good teamwork.
 
3.
New people or people who didn't want to work at the kennel.
 
4.
Pulled them aside and asked if they need help or wanted to be transferred.
 
5.
APICS competition did not work on the paper and presentation took over their share of the project.
 
Question
9 of 10
Give me a specific example of a time when you were unable to complete a project on time.
 
User Submitted Interview Answers
1.
I was converting accounting systems and I only had 3 days left to have it have it up and running. We were all working alot of overtime to get it done.The night before our pregnant employee gave birth. ( she was 3 weeks early) We missed our dealine by 2 days. But the test run went smoothly and mom and baby are fine.
 
2.
At Robert Allen, we were constantly setting up new showrooms as agents across the country. After a location was scouted and an agreement was signed, I was handed the responsiblity to get the agent set up with paperwork, training, and everything the agent needed to open the new showroom on time. I developed a timeline that allowed all aspects of the opening to happen in a reasonable timeframe. In one instance, my supplier did not come through on some product we needed to display in the showroom on a new fixture. I realized the showroom would open with an empty rack- something that would be a negative to a customer. <br /><br />I came up with a solution and implemented it in time for the showroom to open with a beautiful display covering the empty rack. It was a big hit and actually sold fabric that would have otherwise not been as visible. It led to the showroom creating a permanent display to showcase new fabrics and trends.
 
3.
During the research project we were required to do I went to a campus tour in San Diego, Ca--I lived seven hours away--and left a part of my work on the campus. I emailed my teacher immediately and told her that my work would be a day or two late and that I would work extremely hard until I had finished it, because I sent the email before class had even gone back into session she was very understanding and gave me a two day extension; although she did take off points, i was very appreciative that she had given me a second chance to turn it in, especially since I had not completed the work on time.
 
4.
I have worked under time constraints at my last three positions. I understand the urgency of situations and the need for the work to move quickly in a fast paced atmosphere. If I see a project that is not on a realistic time frame, I am going to take action to correct the matter.
 
5.
i had to do two evaluations on two employees i had planned on doing them at work that day but for some reason later in day i got very sick so i had to leave but before i did i ask the keyperson to do them which was good because she worked with them alot and then i went over them the next day
 
Question
10 of 10
Tell me about a time when you worked with a person who did things very differently from you. How did you get the job done? Would you work with that person again if given the choice?
 
User Submitted Interview Answers
1.
We should both work in a cooperative and adaptable manner to understand each other activities to make the work flow smoothly.
 
2.
In my last job my executive manager was doing all the things different from my ex manager Actually I was in different countries. So I ask her to detail e the way she want sme to wprk and report and things went very good. We all are differet - so this situation is normal. Of course I will work again with her.
 
3.
Group project: Partners waited till the last minute. I like to get things done and not procrastinate. I took control and we set guidelines on when things should be done.
 
4.
What I did was sit with that person and found out how they were doing it and and talked about how I did it and brainstorm together to herbage job done. Yes I would.
 
5.
I worked with the other area manager who micro-manages. It was difficult, but I allowed her to give her input and would ask questions like "what if we did it this way". I would work with her again. Challenging, but in a good way.
 
Contributing Author
Elisabeth Walter
HR Consultant

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