The interviewer wants to hear about a particular situation where you used good judgment to solve a work problem. Be sure to showcase your logic and reasoning abilities. Share a brief overview of the problem, discuss the pro/cons of each decision you could have made, and tell the interviewer why the solution you chose was the best.
"Just yesterday I had a customer who was upset because our sales associate would not refund a garment that this customer had already worn. She was outside of the 14 days return policy as well. I am the assistant manager, so I stepped in to alleviate the situation. By showing the customer that I could meet her in the middle, she was able to calm down and reason with me. I did not refund her the price of the garment; however, I offered her a $25 in-store credit. I know this will cost my company mere dollars and, in the end, I had a happy customer again."
"I use good logic every day! As an administrative assistant, I face a multitude of scheduling problems. I used logic by figuring out how to arrange my executive's schedule through the path of least resistance. I will first call the most flexible appointments to reschedule, and work my way down the list from there."
"I once had to solve a space issue in our warehouse. I rearranged the shipping lanes to allow for smaller customers to be combined in one area and arranged by the scheduled truck arrival, and large customers to have their dedicated shipping area. This change made locating shipments to load onto trucks much easier. My team of operators was thrilled with the change."
"Logic is a huge part of the creativity in marketing, believe it or not. When I take on a new client, I always ask them what their biggest pain point is. Using the logic and the thought process of a customer, I create a marketing strategy from there."
"In retail these days, you always have to be weighing the potential of being blasted or praised on social media. One example that comes to mind was the termination of an employee. It was clear that this person was not going to work out, despite my best efforts at coaching and mentoring. Over the course of three shifts, I worked with her, coached her, and gently allowed her to realize on her own that this position was a poor fit. By the end of the third shift of coaching out, she let me know that she was putting in her notice. By taking a different approach, we avoided the disgruntled exit of an employee. She now comes into the store as a friendly customer, so it did turn out well for all parties."
"I had a customer who was unhappy with his purchase (the item in question cost over $20k). Although my support team said just to let him be and have him work with our Director of Operations to resolve the issue, I knew that I could lose a several hundred thousand dollar customers over a one time issue, so I was not about to let that happen. By stepping in and mediating the call and assuring him that we would work together to not only solve the issue but address the arbitration process in the future, I was able to turn a disgruntled customer who threatened to never purchase again into a top buyer for the company and me."
"My fourth-grade classes were recently working on a project for our family unit, and one of the students was quiet and unengaged in the middle of the lesson. He's usually bubbly and participates fully, so I found a moment when I could quietly sneak over to speak with him. He didn't know what to put as his mom's picture since she died when he was a baby. I was brokenhearted for him, but we had a moment to talk about how we can be sad but still remember our loved ones and how they're always a part of our family. By being in tune with my class and any aberration in its behavior, I was able to uncover and address an issue that resulted in a happy, smiling boy again."
"I use good logic every day! As a warehouse clerk, I face a multitude of scheduling and delivery problems. I used logic by figuring out how to arrange a drivers' schedule or ensure there are unloaders ready at the dock when a delivery comes in late or early."
"...using logic for problemsolving...well..."
"I had a client come into the bank where I worked and request a small personal loan to "
"While monitoring a patients blood pressure and heart rate using electrocardiogram equipment during a diagnostic procedure, the EKG suggested a possible problem with the patient. I was able to notify the physician right away. Because of my prompt acknowledgment of the notification, we were able to help diagnose a serious issue in the patient."