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Behavioral

1 Interview Questions & Answers

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Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter who helps everyone from students to fortune 500 executives find success in their career.
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Need help preparing for a Behavioral interview? Browse questions below or request one-on-one coaching with an interview expert.
Tell me about a time when you had to adapt to major change in the workplace. How did you cope?
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Example #1
"(Situation) Last year, we changed our patient check-in process. (Task) I was required to learn a completely new software system in a short amount of time. (Action) To tackle this challenge, I took a weekend-long online workshop to master the program. (Result) I encouraged my co-workers to do the same course, and it was beneficial for them as well."
Example #2
"(Situation) At Company ABC, my management team was turning over due to a merger. (Task) I needed to avoid a layoff in the process. (Action) I began learning as much as I could about the new company, their style, and their leaders. These actions were to stand out as an enthusiastic team member. (Result) The leaders noticed my positive attitude, and I avoided layoff through the process."
Example #3
"(Situation) Last year, my company shuffled around a lot of our team members under no notice. (Task) This shuffle meant that, overnight, the team of 40 that I was leading, became a team of 60. (Action) I had a great rapport with the current 40 and needed to come up with a fast strategy for connecting with the additional 20. I chose to throw a team-wide after-work event so that everyone had the opportunity to get to know each other and make meaningful connections. (Result) My idea worked like a charm, and everyone clicked right away, making the best of an abrupt situation."
Example #4
"(Situation) We recently hired a new CEO with many credible years of experience in global marketing. (Task) This CEO's experience brings great value to my team; however, their leadership style is very different from the former CEO. For that reason, I had to work hard to help my team to adapt. (Action) I shared with my team that change is good. I shared my belief that it is important to adapt, or we risk falling behind as a group. (Result) My team trusts me, and they agreed by fully buying into the new CEO's approach. The situation has been highly positive so far."
Example #5
"(Situation) My current company has very high turnover rates. On many occasions, I've had to adapt to a new manager. (Task) As the assistant manager, I've had to lead the proverbial 'welcome-committee' many times. (Action) I prefer to set an excellent example for the rest of my team, so I am quick to adapt and welcome any new managers, warmly. I am sure to provide them with the tools that they need to succeed. (Result) As a result, my team members follow suit and are kind, helpful, and welcoming as well."
Example #6
"(Situation) When our sales team was appointed a new VP of Sales, it was a huge culture and organizational shock to everyone on the team. (Task) The change was tough at first because this VP seemed to be less experienced than the person in the role prior. Overall, it felt like a bad hire. (Action) I decided, however, to keep that opinion to myself. I wanted to get to know this VP and learn about her past successes. (Result) In only a few months, her contribution has been hugely successful for our SaaS business. My team and I have come to appreciate her insight and perspective."
Example #7
"(Situation) The founding member of my schools' ESL program ran it for 20 years. So, when she left, it was a big change for us all. (Task) The subsequent chair was a high school French teacher, so it was a 180-degree change to which I needed to adjust. (Action) It took a period of adjustment and a summer full of meetings, but we came to respect and understand each other. (Result) Ultimately, the change was beneficial. Taking this person's outside experience, we were able to communicate more seamlessly with the older grade levels, thereby ensuring that the entire ESL department connected in its goals, targets, and program execution."
Example #8
"Last year we upgraded to ICD-10. I was required to learn a completely new software system in a short amount of time. To tackle this challenge, I took a weekend-long online workshop to master the program. I find that when there is a major change in the workplace it's best to take the learning curve on as a positive challenge. I encouraged my co-workers to do the same course and it was really helpful for them as well."
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