How would you approach making a good impression on a new client?

Question

Rachelle Enns · Accepted Answer

"My favorite way to make a lasting impression on a new client is to know their name and a little bit about them before our first meeting. When it shows that I prepared for our initial meeting, it tells the client that I care about our working relationship."

Rachelle Enns · Answer

The interviewer wants evidence that you understand the foundations of building positive relationships with your client base or other key stakeholders. The goal of your response is to show the interviewer that you know how to make a lasting impression on clients and add assurance that your approach is the right fit for the hiring company.

Rachelle Enns · Answer

First impressions are everything, and there are many ways to impact a new client significantly. You can start by being attentive in meetings, researching the company before your initial appointment, and having an enthusiastic attitude towards your clients' goals. When you answer, be sure to give a detailed overview of how you would approach making a good impression on a new client. If you have some work experience, consider telling a brief story of when you built a relationship with a new client. You should include specific details of how you developed a relationship with this person. At the end of your response, remember to connect your client relationship-building skills and how they will benefit the hiring company, should you be the successful candidate.

Rachelle Enns · Answer

Since this question begins with 'How would you...' it is acceptable to use a hypothetical story example, giving a general overview of how you would react in this situation. However, if you want to use a real-life example, try forming a response using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Organizing your response using this framework will ensure that you provide the interviewer with the right amount of information and detail to form a compelling answer.

Rachelle Enns · Answer

Avoid providing an answer that is too simple such as saying, 'I would approach making a good impression on a new client by being nice to them.' Dig deeper and provide details that show you have a keen sense of what your customers need.

Rachelle Enns · Answer

"I am on the phone quite often, so one of the ways I show new clients that I am interested in them is to repeat their words back to them to show my understanding. I also think it makes a huge difference when I am prepared with strong product knowledge and answer the phone with a smile."

Rachelle Enns · Answer

"Our new clients always receive a personal call from me. I let them know that we appreciate their business. I ask a few targeted questions so that I can better understand how we can exceed their expectations. From there, I take the information to my team. We most often blow our customers' expectations out of the water."

Rachelle Enns · Answer

"New clients need to feel like they can trust me instantly, and, in my opinion, the best way to do that is to get to know them and show them that I care. I am a fantastic listener and will always deliver on a project early. This level of service is rare these days, and my new clients always comment on how refreshing my approach is."

Rachelle Enns · Answer

"Sales professionals often get a bad rap for being untrustworthy. Knowing this, I approach my new clients in a way that will build instant trust. I keep my appointments, I am always 5 minutes early, and I will call them with updates on their orders before they feel the need to reach out to me."

Rachelle Enns · Answer

"Most retail outlets are known for having low-performing employees, and I always aim to stand out from that stereotype. I like to get to know my customers, what they need, and ask if I can make further suggestions. Most of the time, my customers love the added input and help. This approach also makes my days more fun because I am making genuine connections with people versus treating them like just another customer."

Rachelle Enns · Answer

"One thing that sets me apart from other teachers is that I book a one-on-one meeting with the parents of my students at the very start of the school year. We create a learning plan that will work for all. I also ask questions that position me as the expert and have the parents fully committed to their child's learning. The rest of the year is better when communication goals become established from the start."

Anonymous User · Answer

"¢	My favorite way to make a lasting impression on a new client is to know their name and a little bit about them before our first meeting. When it shows that I prepared for our initial meeting, it tells the client that I care about our working relationship. In the meetings, I would be an active listener."

Anonymous User · Answer

"I would make sure I listen carefully to their needs and show that I understood their problem thoroughly. I would make sure to touch base to keep them up to speed on whatever is going on and try my best to over deliver on the customer service experience."

Anonymous User · Answer

"A new client wants to know that they have appreciated and not just another customer. I would first get to know them. Then I would thank them for their business and get to know their values as a customer. Through this, I can reassure them that we will make sure every time those values are met because they're important to us."

Anonymous User · Answer

"I take a similar approach to all of my professional interactions, with a smile, direct eye contact and active listening. I want to portray a confident yet approachable personality."

Anonymous User · Answer

"While working for _______, I received a phone call from a customer who was angry because he received a notification on his phone that the medication that he ordered a refill on was out of stock. I understood the customer's frustration, and I apologized for the inconvenience. I looked up the medication in our ordering system, and it stated was available. I explained to the patient that it still wouldn't be available the next day if I ordered it now, but it will be the following day. So I offered two potential solutions to the patient. My first solution was to call around nearing _______ and send the prescription to the one that has the medication in stock, and he could even possibly get his refill tonight. The second solution was that we could order the medication from our store and pick up his prescription in 2 days. The patient appreciated that he had a choice in what to do, and he decided to pick up his prescription as soon as possible tonight. I was able to find a _______ that had the medication in stock and transferred it over. I immediately informed the patient of the location for pick up. Later that week, he gave us a five-star review for our service."

Anonymous User · Answer

"When approaching a new customer, you must always be prepared. Read up on the company and walk into the meeting have an idea what they do and who they service.

Make sure you are well put together and dressed well. Be confident in yourself and let them know that servicing them is your number one priority. With the competition being so strong normally price isn't so much the degerming factor anymore. It's all about service and communication and trust."

Anonymous User · Answer

"There are two main aspects to ensuring that a client has a wonderful service encounter. The first is technical competence, and the second is the human touch. First, I would make sure that the client is fully confident that they will get nothing short of stellar support from me. This involves having a positive attitude that is calm and self-confident. Of course, the issue of technical competence is directly tied to my level of knowledge, so I would always work hard to stay on top of my game. Second, it is crucial to make the other person feel that I am personally invested in resolving their problems and their business success. If I can get this feeling across, I can win them over and ensure that the relationship functions seamlessly."

Anonymous User · Answer

"Making them as comfortable as possible and building personal connections. I think it's very easy to get lost, especially when you're working in a fast-paced environment so whenever it's possible to jump on a call or meet in person, it's an opportunity to build a strong connection and represent yourself in the best way while understanding their values."

Anonymous User · Answer

"I work as a customer service representative. I ask customers their names and welcome them. I also tell them about our offers and promotions and any updates to provide them with clear and correct info. I listen to them carefully, stay calm, and talk to them politely."

Anonymous User · Answer

"I always make a new client feel he can trust me instantly, by showing how invested I am in helping him reach or exceed his goals. I ask him a lot of questions and gather enough insights, I then use this information to deliver the first great project for them that exceeds their expectations."

Anonymous User · Answer

"It's essential to be on time and give a good first impression. I like to show up prepared by having done my homework about the client and the market. My first meeting with a new client is always about listening to them so that I can learn more about what they need from me."

Anonymous User · Answer

"I build trust with my clients by listening first and speaking after. I show up early to each meeting and come prepared with an agenda and outline, so we have a clear understanding of the topics up for discussion. Calling and emailing with updates on any changes that may have come since our last conversation allows me to build and create more confidence in my selling. Understanding a certain level of technical selling has also proven to build trust in my clients."

Anonymous User · Answer

"Do something that helps show I care about them before meeting them, put money in the bank early to be able to draw on goodwill."

Anonymous User · Answer

"First impression is very important in relationship building. I will make sure to gather and review all necessary information about the client prior to their appointment."

Anonymous User · Answer

"It's essential to be on time and give a good first impression. I like to show up prepared by having done my homework about the client and the market. Additionally, outfits and body language are just as important. My first meeting with a new client is always about listening to them so that I can learn about what they need."

Anonymous User · Answer

"I make the clients feel really welcomed. I would make sure that they feel I care about them and their pet."

Anonymous User · Answer

"I am on the phone quite often, so one of the ways I show new clients that I am interested in them is to repeat their words back to them to show my understanding. I also think it makes a huge difference when I am prepared with strong knowledge and answer the phone with a smile."

Anonymous User · Answer

"My job is more behind the scene. However, I got an opportunity to be a customer service representative. It was a temporary assignment when my company is lock-in contract negotiations with the union. My main takeaway from that experience is to always listen and understand customers' needs. Even at times when they are frustrated, I stayed with them and show empathy with their concerns. I earned the highest five-star customer rating at the end of my temporary job assignment."

Anonymous User · Answer

"Preparation I believe is the key. Do some basic research and prepare beforehand so I know what their needs and wants are. I believe the client can see the effort you put in."

Anonymous User · Answer

"Research the client beforehand, show enthusiasm and interest when meeting them, ask questions about what they are looking for. I think it matters to people that I understand their objectives and how I can help them get there. The CRA role is a dual client relationship so finesse is definitely required to manage the two."

Anonymous User · Answer

"Indeed, I follow a new paradigm in approaching clients. I show my respect for them, introducing the company only as its name and reputation in a corporate presentation. From then, I started to ask questions to the client in order to better understand which are the pains the customer has in solving what they are looking for. By doing this, I can let customers show opportunities we have to solve and not bore them with a lot of products or services we have, but probably will not serve the customer."

Anonymous User · Answer

"When I first meet a new client, I make sure to build instant rapport with them by researching their business prior and have a vast knowledge of different drugs and industry news. I follow that up with being trustworthy and always following up with them on their orders. I will send them emails on orders they are receiving to show my attention to detail. My goal is for the client to call me when ordering pharmaceuticals automatically."

Anonymous User · Answer

"I am genuinely interested in my clients. I think my caring tone carries through in my phone calls and correspondence. I think getting to know what makes them tick and learning the varying styles is an important part of forming my long-term client relationships."

Anonymous User · Answer

"Learn as much about them before meeting them and let them know you can meet their expectations."

Anonymous User · Answer

"I try to get a bit of background information of the client to know what the client likes; this helps in creating good conversation. I always try to show interest and show that I care. I try to understand the needs of the client and make sure the requirements are met. I also check on them regularly to make sure the seat is always warm."

Anonymous User · Answer

"I always want to make a good first impression with a customer. The best way that I know how to do this is by discussing a situation with a new client. After having received feedback about what the customer considers a good impression, I was able to modify my characteristics to be in alignment with the customer's personality."

Anonymous User · Answer

"I would use my customer service skills to talk to them and find out what their needs are and try to come up with a plan to address their needs while showing them that I care about their problems or issues."

Anonymous User · Answer

"The way I would make a good impression with a client is before visiting with them, I try to find out a little about them. When the time comes to make a good introduction of myself, my company, and the services we provide, make them aware that I know a little about them and their company."

Anonymous User · Answer

"It's essential to be on time and give a good first impression. I like to show up prepared by having done my homework about the client and the market. Additionally, scanning for nonverbal cues and mirroring body language is just as important. My first meeting with a new client is always about listening to them so that I can learn about what they need."

Anonymous User · Answer

"I would love to understand what was the pain areas of a client when they were with the other vendor. I will try to provide a solution to pain areas and later will give suggestions on how we can improve the current situation also."

Anonymous User · Answer

"The first impression is the key to success. I will make sure I spare no effect to impose the best impression I can on a new client. I will do in-depth research regarding their business, making sure I have a full understanding to show enough respect for this relationship. I will be fully prepared for any questions the client might have for my company. I will dress professionally with an open and honest attitude in terms of communication. I will make sure I have followed up calls and emails after the first meeting to establish a rapport."

Anonymous User · Answer

"First impressions are so important. I would start by being attentive, know their company, and show a positive attitude."

Anonymous User · Answer

"New students need to feel that they can trust you instantly. In my opinion, the best way to do that is to get to know them and show them that you care. I would send an invitation to my new students to book one on one meeting with me as early as possible before they start the school year. I would prepare well for the meeting with the information I have and work along with the student to create a learning plan that will work best for the student."

Anonymous User · Answer

"Technology has it much easier to learn about other people/companies, so my first task would be to research the individual and have some necessary background information about them. Also, being attentive and personable is a must."

Anonymous User · Answer

"Being a good listener, friendly, and happy."

Anonymous User · Answer

"Doing research, understand their background, find out what "makes them tick" and how you can help them achieve their goals."

Anonymous User · Answer

"The first thing I do is introduce myself, and then I ask them a few questions to get to know them a little bit better. It helps to make them feel welcome and more relaxed in the new environment. I also try to go out of my way to offer exceptional customer service, such as taking the initiative when not necessarily expected to."

Anonymous User · Answer

"I am genuinely interested in all of my clients, as my ability to take of the client's needs and remember also deliver it on time and solve all the problems associated with the complaints if they have or any questions or concerns they come up with."

Anonymous User · Answer

"New clients need to feel that they can trust you instantly. In my opinion, I would get to know them and listen to their expectations because I want to build a good working relationship. I will show how my company can do an exceptional job with them as a client based on track record."

Anonymous User · Answer

"When making a good impression on clients, I want to make sure that I have great body language and always smile. I also want to have a little background information so that I can cater to the specific needs of a client before approaching them."

Anonymous User · Answer

"I would have the required information about the client before the meeting, listen during the meeting, and show them that I care about their interests and have good knowledge about my own field. I would also be punctual."

Anonymous User · Answer

"I would use my customer service skills to talk to them and find out about their needs. I would try to develop a plan to address their needs while demonstrating that I care about their problems. Being a Subject Matter Expert in the completion processes and also with my excellent debugging skills, I helped my clients resolve their production issues and avoided their penalty payments. More often than not, I blow our customers' expectations out of the water."

How would you approach making a good impression on a new client?

How to Answer: How would you approach making a good impression on a new client?

25. How would you approach making a good impression on a new client?

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