The interviewer wants to know how you handle pressure when an unexpected stressor arises. Being able to make quick decisions and think fast on your feet sets top-notch professionals out from the crowd. We all make a lot of choices every day, so start off by telling the interviewer that you make a lot of quick decisions each day. Next, be prepared for a more significant example that will be sure to impress.
"My current position requires me to make tough decisions on a regular basis. I work well under pressure like that. With split-second decisions, I will always go with my initial instinct. Last week, I had two high-profile clients show up for a meeting at the same time. One client was late, and the other was early. I did not want anyone to feel bad for being late or too early, so I had each party placed in a different conference room. My colleague started the meeting with our early meeting while I met with the client who was late. It worked out well because I am no stranger to multi-tasking and I have great support staff."
"In my current administrative role, this happens often! We handle a lot of customer situations and put them first and foremost. Often, we have guidelines we follow, and there are also times when situations call for creative solutions to meet customer needs. I make split-second decisions when resolving these matters, always keeping the best interest of the company in mind."
"In my previous role at Company ABC, the senior plant manager was out one day, and there was a bottleneck on the production line. As the assistant plant manager, it was up to me to pull the team together. I reviewed the schedule and made a quick decision to double up on our hours for the following day. We were able to catch up, and no customers were affected."
"I had a client approve website copy that did not agree with me. Something sounded off, but I couldn't fully put my finger on it. The day we were supposed to launch, I pulled the plug and sent recommended changes to the client. It was a risk, but it worked out better in the end. The client gained further trust in my work, and I learned that it's always best to follow your intuition."
"Last month, my manager quit on the spot while I was the assistant manager, therefore all responsibility transferred to me during the middle of the shift, on the floor. It was understandably uncomfortable, but I took it in stride. I took a quick second to take a breath, get my head in the game, and took charge of the floor, reassuring everyone of that things would go on as usual and delegating tasks as needed."
"The best example of my split-second decision making is when it also helped me close a huge deal. We were two online demos into a six-figure deal and had the third demonstration set up for the next day, where all stakeholders would be in attendance. As soon as I hung up the phone, I grabbed my manager and told him that I was going to either drive or fly to their location because I believed an in-person meeting would be the difference maker. I believe to this day that the deal would not have closed, or it would have dragged out a considerable amount of time had I not arrived to do the demo in person. Going above expectations will never fail you, in sales."
"There are constant split-second decisions as a teacher, often surrounding how to handle behavior from students, who to group, and the like. I wouldn't describe this as anything out of the ordinary, but I had a student with some significant behavior issues have a breakdown in class. I quickly had to assess how to handle the situation best to protect best his safety, and that of other students, without alarming anyone. I was able to quickly grab an aide and another classroom and get help for this student. We called the nurse as well. By reacting swiftly, I was able to contain a potentially volatile and traumatic situation. My adrenaline was flowing, but it felt good to make a great decision in a high-stakes situation."
"My current position requires me to make tough decisions on a regular basis. I work well under pressure like that. With split second decisions, I will always go with my initial instinct. Last week I had to make a last minute substitute on one of our most popular entrees because we were shorted a major ingredient by our supplier. I made the changes, informed all kitchen staff and servers, and the crisis was averted!"