When did you come up with an innovative solution to a challenge your company, class, or organization was facing?
Our natural thought process is to think of the most glorious problem we have ever solved. We want to think back to a time when we must have created something magnificent, such as the Google Search Algorithm, or inventing Facebook. Instead, be comfortable talking about a simple solution you came up with at work.
"In my current role, I am in charge of the company blog. Our attention rate for visitors was 1 minute and 30 seconds, on average. After seeing these analytics, I discussed with the web design team how we could make the website bolder with links that were more enticing to click through. After implementing the new web design, our average visitor time went from 1 minute and 30 seconds to 3 minutes and 6 seconds. I was really proud of these results."
"Our warehouse was not delivering 100% on time. I assessed the situation and took it upon myself to suggest a change in the truck lineup. This was a suggestion that mixed up a process that was followed for over twenty years. We implemented communication methods from the drivers back to our warehouse centers throughout the day so we could manage the routes better while they were happening. We tried something different and realized our delivery completion rate was now running 100%."
"Our company was not communicating important information effectively to our second and third shift operations. I obtained approval to hang TV in various places which were connected to a secure computer where I could input all announcements for everyone to see."
Sales answer example
"Our sales development managers were having a high no-show rate of about 65% for their appointments set across the board. I developed copy for an email template that they sent the day prior to the meeting reminding them not only of the meeting, but more importantly the "why" of it- why did they agree to it in the first place and how their lives would be easier after taking the call, and, after a month of using the templates, the no-show rate dropped to 42%."
Retail answer example
"As simple as it sounds, I figured out a better way to distribute breaks across the department. Somehow it had become that the newest hire had to go last, or whenever the more seasoned employees hadn't called "dibs", which is unfair and silly. So, it's based off of a sliding scale of sales in the previous week. Whomever has the highest % to quota, gets first dibs for the week of when they take their break. This not only makes it fair for all, but it improves productivity as well."
Teacher answer example
"I bought myself a cart to travel from class to class. Sounds silly and really rudimentary, but it's been super effective. When the school population grew, they needed my classroom for a typical grade classroom, so I've been running from class to class teaching lessons in their home room. It actually works well, since it's only one of me to schlep to an fro versus trying to get a group of 20+ fourth graders there on time.
In any case, the cart has been really great. I load up what I need for that grade and zip between classrooms. Other teachers that have lost their classrooms have started using this and it's been working great!"