How to Answer: Tell me about a time when you used good judgment and logic to solve a problem.
12. Tell me about a time when you used good judgment and logic to solve a problem.
The Goal
The interviewer wants to know about a situation where you used good judgment to solve a work problem. The goal of your response is to assure the interviewer that you approach issues with care and logic. The interviewer should envision you using good judgment in the workplace.
Written by Rachelle Enns on December 14th, 2021
How to Answer
Give a work-related story example that showcases your logic and reasoning abilities. Share a brief overview of the problem you faced, discuss the pros and cons of each decision you could have made, and tell the interviewer why the solution you chose was the best. Be sure to include details of the positive impact you generated for your employer by using strong judgment.
Written by Rachelle Enns on December 14th, 2021
Pro Tip
Behavioral-based interview questions that begin with 'Tell me about a time...' are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result. Organizing your response using this framework will ensure that you provide the interviewer with the right amount of information and detail to form a compelling answer.
Written by Rachelle Enns on December 14th, 2021
What to Avoid
Avoid giving a vague response like, 'I use good judgment and strong logic all the time! Rest assured, if you hire me, I will make decisions that are good for the company.' Although the interviewer will be happy to hear that you plan to make wise decisions, this type of response fails to give a measurable example of your logic in action.
Written by Rachelle Enns on December 14th, 2021
Answer Example
"(Situation) Just yesterday I had a customer who was upset because our sales associate would not refund a garment that the customer had already worn. She was outside of the 14 days return policy as well. (Task) I am the assistant manager, so I stepped in to alleviate the situation. (Action) By showing the customer that I could meet her in the middle, she was able to calm down and reason with me. (Result) I did not refund her the price of the garment; however, I offered her a $25 in-store credit. I know this will cost my company money, but, in the end, I had a happy customer."
Written by Rachelle Enns on December 14th, 2021
Admin Example
"(Situation) In my current role, I face a multitude of scheduling problems every day. (Task) As an administrative assistant, I must use logic every day. (Action) For instance, I use logic to figure out how to arrange my executive's work and travel schedule through the path of least resistance. If a scheduling hiccup occurs, I will first call the most flexible appointments to reschedule and work my way down the list from there. (Result) By following this logic, I can solve many problems very quickly."
Written by Rachelle Enns on December 14th, 2021
Marketing Example
"(Situation) When I take on a new client, I always ask them what their most significant pain point is. (Task) Understanding the customers' issues and their logic is a considerable part of my creative process. (Action) Using the logic and the thought process of my customer, I can dive into an impactful marketing strategy. (Result) I have utilized this approach for many years. It's always resulted in a clear project vision from the start and a happy client in the end!"
Written by Rachelle Enns on December 14th, 2021
Sales Example
"(Situation) With Company X, I had a customer who was unhappy with his purchase. (Task) Since the item in question cost over $20,000, I needed to involve my support team. (Action) Although my support team advised that I escalate the issue to our Director of Operations for resolution, I knew that I could lose this account over a one-time issue. I was not about to let that happen. (Action) By stepping in and mediating a resolution call, I was able to assure the client that we would work together to not only solve the issue but address the arbitration process in the future. (Result) I was able to turn a disgruntled customer who threatened to never purchase from us again into a top account for the company."
Written by Rachelle Enns on December 14th, 2021
Retail Example
"(Situation) As a Manager in retail, decision-making often means weighing the potential of being blasted or praised on social media. (Task) One example that comes to mind was when I handled the termination of an employee. It was clear that this person was not going to work out, despite my best efforts at coaching and mentoring. (Action) Throughout three shifts, I worked with her, coached her, and gently allowed her to realize on her own that this position was a poor fit. By the end of the third shift of coaching out, she let me know that she was putting in her notice. (Result) By taking a different approach, we avoided the disgruntled exit of an employee. She now comes into the store as a friendly customer, so it did turn out well for all parties."
Written by Rachelle Enns on December 14th, 2021
Teacher Example
"(Situation) My fourth-grade class was recently working on a project for our family unit, and one of the students was quiet and unengaged. (Task) This student was usually a bubbly, active participant, which signaled to me that something was wrong. (Action) I found a moment when I could quietly speak with him. He didn't know what to put as his mom's picture since she passed away when he was a baby. I was brokenhearted for him, but we had a moment to talk about how we can be sad but still remember our loved ones and how they're always a part of our family. (Result) By being in tune with my class, I was able to tackle an issue that resulted in a happy, smiling student."
Written by Rachelle Enns on December 14th, 2021
Manager Example
"(Situation) With Company X, we had a serious space issue in our warehouse. (Task) As the Warehouse Manager, it was up to me to find a creative and affordable solution. (Action) I rearranged our shipping lanes to allow for smaller customers to be contained in one area. Next, I arranged for large customers to have a dedicated shipping area. (Result) This change made locating shipments and loading trucks much easier. My team of operators was thrilled with the change."
Written by Rachelle Enns on December 14th, 2021
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