The interviewer would like to know that you can adapt to sudden changes in the workplace. Change is par for the course in any work environment. Assure the interviewer that you are capable of responding quickly, and professionally, to unexpected situations.
"I can think quickly on the job, and I do respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes notice. The changes were significant, but luckily I work well under pressure. The presentation went well, and our clients were delighted."
"I have to think quickly to change every time there are scheduling changes with the Executive whom I support. Most often, this related to delayed flights or changes in travel plans. I have all the major airlines on speed dial, as well as a variety of professional drivers on hand as a backup. This preparedness ensures that my boss can attend all meetings on time, despite travel hiccups."
"I have to respond to sudden change almost daily with the production schedule. A different department prioritizes customer orders, and it is not uncommon for them to change the priority on a given day due to the last minute rush order from a larger customer. You learn to roll with it, and you find the fastest ways to make a successful changeover."
"As a marketing professional, I face last minute, urgent changes on a daily basis. Last week a client agreed on a branding strategy and then the day before we were to launch the site, they requested significant changes to the typeface and color palette. I am very experienced in meeting deadlines on the fly."
"In a retail environment, I have to think on the fly if a customer is trying on an outfit and wants recommendations. Also, customers will often walk up to the desk, ask if we have red sweaters, and I have to do a quick inventory in my head before giving a reply. I make sure to be on top of our current stock at all times."
"In sales, you always have to be on your toes. On more than one occasion, I've had calls come in for emergencies after hours that require a creative solution. Most recently my client had their software crash at 2 AM, and they needed immediate IT assistance. I called my technical team and found someone willing to address the issue in the middle of the night. Part of my success in software sales is working with an amazing IT team that will pull anything together to make a client happy."
"As a teacher, I often have to think quickly in the classroom. Some of these kids are incredibly smart cookies, and they ask questions I have never heard before. I have to quickly craft a response, or find an accurate answer quickly."
"I am able to think quickly on the job and I do respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes notice. The changes were significant but luckily I work well under pressure. The presentation went well and our clients were very happy."
"Last month I was teaching a class of 15 students when one of the students passed out. Rather than scaring the children, I quickly called the Principal and asked her to move my students to another room and call the school nurse. We had the situation under control immediately. Rather than panicking and freezing in fear, I was able to manage the situation with little distraction to the rest of the school."
"While working on a movie set, we constantly had to change and move things around to make the movie producer happy. One time, we were supposed to start shooting at 9 am but I received a call at 4:30 am saying that the producer wanted us to start shooting at 7 am due to logistical issues. Therefore, as the art director, I had to be on the set by 5:15 so that I can arrange the set and have everything ready. With just over two hours of sleep and no coffee, I made it work!"
"When a patient doesn't take responsibility to start making changes that are constructive in their life, I find these cases very difficult. I do my best to empower them, because ultimately they are the ones who can change their own lives. However, if they choose not to do the work, treatment is a whole lot harder."