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Work-Related Accomplishment Interview Questions

To help you prepare for your next job interview, here are 15 interview questions you may be asked related to your work accomplishments.

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Question 10 of 15

Describe an ongoing problem at your current or former employer, that you were able to overcome.

Every place of employment will have its challenges. Talk to the interviewer about a specific issue that you were able to overcome in your previous role. Be sure to remain positive. Avoid complaining or saying negative things about your last employer or co-workers.

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How to Answer: Describe an ongoing problem at your current or former employer, that you were able to overcome.

  • 10. Describe an ongoing problem at your current or former employer, that you were able to overcome.

      How to Answer

      Every place of employment will have its challenges. Talk to the interviewer about a specific issue that you were able to overcome in your previous role. Be sure to remain positive. Avoid complaining or saying negative things about your last employer or co-workers.

      Answer Example

      "In my most recent position we had an ongoing concern with our most popular stock depleting before the new shipment would come in. Customers would become annoyed and upset, which then became an issue for me as the customer service manager. I decided to document the cycle and then approach the inventory manager about my concern. We were able to work on a solution for ordering from that particular supplier. In the end, this solved the majority of supply issues."

      Admin

      "Clear communication was an ongoing problem in our office when I first started as senior administrator. With the support of management, the use of Microsoft Project, and a weekly status email template, we quickly overcame the communication issues. All five of our departments are now talking to each other instead of pointing fingers."

      Manager

      "In my current position, one ongoing problem is the gossip and separation in the workplace between the warehouse staff and the sales team. I have begun to overcome this by implementing weekly lunch and learns where everyone is welcome. The topics are focused on a variety of situations that we all face in the company. I feel that the better we all understand each other's jobs and functions, the better we can all get along. So far this tactic has been working very well."

      Marketing

      "An ongoing issue in our marketing department was a lack of funds allocated to the projects that our board had already approved. It seemed as though they wanted us to perform miracles with very little financial support. To overcome this, we created a catchy new hashtag, and it ended up going viral on Instagram. Luckily we did not have to spend funds to make this happen, and we were able to promote our product to an audience much larger than we thought possible."

      Retail

      "Staff turnover is almost always an ongoing problem in my current position. The company does not pay a high commission, and often our top sales reps are recruited by competitors. I made a recommendation to head office that they incorporate a deeper staff discount as well as one flex day per month. It would cost the organization less money than a raise but would still be enough to satisfy employees who were on the fence."

      Sales

      "Lately the senior sales team has found that our sales assistants had oversold or misrepresented aspects of our product to our clients. It seemed that either they were poorly trained or were so eager to get the "yes" the setting an appointment, that they failed to mention important caveats. Booking appointments are the main KPI the assistants need to reach, which created some glitches when it came to honesty in our product. To overcome this, our sales manager had us collaborate and create a training manual, scripts included, for our sales assistants. By bringing it back to the basics and making sure everyone received proper training, we saw a huge improvement in client satisfaction."

      Teacher

      "In my last teaching position, we had a lot of trouble with parent participation and volunteerism. A strong percentage of our parent body were single parents who could not afford to take a day off from work to volunteer. Our faculty came up with the idea of looking for senior citizen volunteers from our community. They were, of course, background checked before being approved. It was adorable to see the young students interacting with the seniors and the seniors cherished the opportunity to support the children in their community."

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "The ongoing problem in my previous job was inappropriate documentation of total care patient positioning. Total care pts are pts that are not able to take care of or reposition themselves. However, RN & CNAs kept documenting that patient position self or pt refused, and we were getting a lot of pressure sores on the unit. So I told my assistant nurse manager to initiate a plan where the position of total pts will be documented during rounds using the full circle, L, R, B, instead of documenting, pt position self. This strategy helped to decrease pressure sores on our unit."

      Stephanie's Feedback

      Excellent response! You do a wonderful job of stating what the issue was, how you worked to overcome that challenge, and what the outcome was.
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