1. We have multiple locations. Are you willing to relocate to another Company ABC resort?
2. How does your post-secondary education relate to a career in the hospitality industry?
3. How would you sort out a problem for an unsatisfied guest?
4. What do you know about the Company ABC and our resorts?
5. Have you ever stayed at a Company ABC resort? Tell me about your experience.
6. How would you react if a customer demanded early check-in service?
7. Our guests come from all over the world. Do you speak multiple languages?
8. We are open 24 hours a day, 365 days a year. How flexible is your schedule?
9. Do you have experience working cohesively with multiple departments?
10. Tell me about a time when you did something special for a customer.
11. Do you know the demographics of our guests?
12. What does hospitality mean to you?
13. If you could work in any of our departments, which would you choose?
14. How do you communicate with an angry customer?
15. What is your favorite destination? Sell it to me.
16. At Company ABC we have a multitude of vendors. Tell me about your experience working directly with suppliers.
17. How would you react if a celebrity checked into our resort?
18. How would you sell Company ABC versus our competitor down the street?
19. Name me three of our best services or amenities.
20. Working in hospitality can be a thankless job. How can we continue to motivate you to work hard for Company ABC even on the more challenging days?
21. Are you aware that there are sales goals and other important targets in this role with Company ABC?
22. In which resort or hotel related software and programs do you have experience?
23. How do you feel about performance incentives?
24. Would you ever break the rules at Company ABC to make a guest happy?
25. Have you ever received a negative review from a customer?
26. What questions do you have for me?
27. Tell me about a time when you had to work with a difficult person. How did you handle it?
28. Besides compensation, what do you value the most in the workplace?
29. How do you react to an increase in your workload?
30. How would you build rapport with our guests?