How to Answer: At Company ABC we seek to hire those who can read between the lines in order to uncover our client's potential needs. Give me an example of how you have successfully done this.
Advice and answer examples written specifically for a Professional Services job interview.
2. At Company ABC we seek to hire those who can read between the lines in order to uncover our client's potential needs. Give me an example of how you have successfully done this.
How to Answer
The interviewer would like to know that you understand the nuances that come with this job. When you work for Company ABC you must be able to think independently and out of the box at all times. This type of thinking will increase client happiness, sales results, and will help to expand your portfolio. Give one real-life example of how you helped a client by reading further into their potential needs.
1st Answer Example
"One example I can give is when one of my larger clients went through a corporate restructuring last year. I was able to help them fill in some gaps in their service needs as I saw potential shifts in their business. Because I have assisted many clients with restructuring projects in the past, I was able to foresee some of the roadblocks they may face and offered my assistance there. The client was very pleased with my proactive approach, and I was able to upsell additional services."
2nd Answer Example
"With each new client that I take on, I conduct a detailed questionnaire with my primary contact. I ask tough questions regarding the pain points in their business. From these answers, I can predict some of their needs faster than they can. I believe this is because it's harder to see your needs when you are directly in the middle of the scenario. Sometimes, it's easier for outsiders to uncover your business' most significant needs."