28 Insurance Interview Questions & Answers

"I prefer a predetermined set of rules since claims work is policy-driven. Policy rules are concrete so it is important in insurance to follow a predetermined set of rules that are policy-based. There are the occasional random tasks that require some outside-of-the-box thinking and this is when creative thinking is beneficial."

"I have obtained my Florida All Lines 6-20 license, and I am appointed in every state that requires licensing."

"I too have longevity in mind. In 5 years I see myself having benefited from continued education and courses in a senior or management role possibly handling large loss claims or handling claims of represented claimants."

"I think flexibility is a trait of being resilient in the industry. I prefer to work with health and life insurance needs based on my background, however, I am flexible and can shift my policy experience to help with business and commercial needs."

"The insurance industry is fast-paced and full of constant change. Training and classes are always offered. I ensure I understand and complete all training offered to stay informed."

"Globalization has broadened the market to the customer and increased competition as well as opened up new client bases for the company. It is important for training to stay current with any industry and training to stay resilient in such a broad market."

"Explaining policy details to claimants is done on a daily basis. I will use examples or simplify verbiage if needed after reading the portion of the policy pertaining to the claim. I've had feedback from claimants they feel more at ease now that the policy was interpreted in a way they can understand."

"I have worked in environments where shifting from customer service, writing estimates, preparing sketches, and analyzing photos and vendor reports is the norm. I take an approach where customer service is always first priority, as well as prioritizing claims that need to be handled expedited."

"I was at a disaster relief site right after Hurricane Irma as a benefits worker. We were required to show up 2 hours early to learn new federal disaster policies. 15 minutes before we opened the gates I learned another worker and I would be in charge of crowd control. There were approximately 4000 people waiting at the gates. My co-worker took on the parking lot crowd control while I formed a team to transport our senior citizens and disabled clients to the building and form lines to get everyone else in. Twenty-five to Thirty thousand customers were seen daily and no injuries or incidents were reported."

"I am comfortable in an office team environment as well as working remotely from home. I am able to tune out office noise and focus on my customers so I can stay productive in either environment."

"A supervisor asked me to delegate work to an employee who was with the company longer than I. I assumed a brief description of the instructions was needed since he has more time in the position than I. The work was left incomplete since the instructions were not detailed enough. I learned it's better to give in-depth explanations and announce I am open to questions if needed."

"I have guided a team of temps at a disaster recovery site and have mentored new employees.

I am encouraging, provide feedback, approachable, and always leave myself open for further communication if needed."

"A scenario would be when deadlines are approaching and an outage of an important program occurs. It is frustrating, however, I communicate with my supervisor and help desk about the issue and continue on with alternate work that does not require that program."

"In any insurance-related task, we are legally obligated to act in good faith and honesty is the best policy. Not acting in good faith and being dishonest will result in unhappy customers and legal troubles."