MockQuestions

IT Services Mock Interview

Question 1 of 33 for our IT Services Mock Interview

Get More Information About Our IT Services Interview Questions

Question 1 of 33

At Company ABC we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?

The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you.

Next Question

How to Answer: At Company ABC we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?

Advice and answer examples written specifically for an IT Services job interview.

  • 1. At Company ABC we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?

      How to Answer

      The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you.

      1st Answer Example

      "It is important to always have procedures in place, but I understand that sometimes those procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would then ask for help from my supervisor or a colleague. It is important to stay calm in situations like these, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."

      2nd Answer Example

      "I do not mind going slightly off script if needed. There are sometimes extenuating circumstances where the process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow the procedure as much as possible."