How to Answer: What is your process of explaining technical information to people who aren't technical?
Advice and answer examples written specifically for a Health Insurance job interview.
24. What is your process of explaining technical information to people who aren't technical?
How to Answer
Company ABC works with providers who have patients who utilize our insurance. However, while physicians are smart, many are not familiar with the platform and don't know about new technologies. Explain how you have been effective in communicating technical info so they can understand it.
1st Answer Example
"I try to put some feelers out there on their level so I can speak to it. I give lots of examples of what the technology is like and many visuals to explain what it does. I also walk through the data visually so they can see the impact of the numbers."
2nd Answer Example
For example: "I speak in the simplest terms possible. If I start to get more technical questions from the group, I will up my game a bit and speak more technically, but then re-phrase for all of those folks who aren't at that level."